7183 results found
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Someone to talk on the phone with for customer service :)
There's too much to type sometimes to explain a situation. And sometimes it takes a while for someone to reach back out to you. Having someone on the phone could help make the process quicker and have a quicker solution
3 votes -
simplfy checkout
Reverse the recent updates for the checkout process, it has got infinitely more complicated especially with price and service adjustments.
3 votes -
Group membership discount
Option to sell a number of memberships to a large buyer (eg. university, corporate partner, etc.)
1 vote -
Is there a way that I can allow my clients to book hair cut clean ups or dustings only inbetween cuts.. Like after they have a hair cut .
what I wanted is to allow my clients to book a dusting or barber clean up in between their regular appointments. Whats happening is everyone is just booking for clean ups and not actual hair cuts. Is there a way that the app will only allow them to book the clean up haircuts after they have a hair cut? and to then allow to book another clean up they will have to have another hair cut?
1 vote -
Allow a service to show up differently for online booking and for booking internally
We book out according to time spent and not what type of service the client wants. We would like to allow a service to show up differently for online booking and for booking internally. Example would be
Online service name: Haircut ... will show up as
Internal schedule: Tech 31 vote -
not send texts asking clients how they enjoyed their visit after it was canceled
Clients are receiving texts and emails asking how they enjoyed their visit even if the appointment was canceled. This makes it extremely uncomfortable especially if they were charged for a no show cancelation and then get that text. Bit like rubbing salt in the wound and we wind up with pretty nasty replies.
3 votes -
Improve Clarity at Checkout: Rewording the iPad Prompt
Idea:
To avoid confusion at checkout, it is proposed that the iPad, which is solely used to check out clients, should display a more intuitive message. Currently, the "Check In" prompt leads clients to believe they need to check in rather than check out. A simple rewording could significantly improve user experience and streamline the process. Suggested alternative messages include:
"Complete Checkout"
"Finalize Your Purchase"
"Proceed to Payment"
"Finish Your Transaction"This change would help clients easily distinguish between the check-in and check-out process, reducing confusion and making the transaction smoother.
6 votes -
Offer code rules
I am not happy with the update. Clients should not be able to book a service with an offer code after the offer is no longer applicable. This leads to upset clients and having to explain to them that just because it was booked that way, does not mean it is applicable.
1 vote -
Permission: Modify membership sharing
Permission toggle for adding shared members to a membership
2 votes -
Business cost based on units used rather than a flat rate per service.
Add the ability to set a business cost for a service that is dependent on product usage to be $x per unit rather than a flat rate per service. For example, botox is $12 a unit and the business cost is $6 per unit but right now that $6 can only be set as a flat rate so regardless if it's 1 unit or 20 units the business cost stays a $6. This makes the commission payout now a manual process because you have to account for the business cost.
5 votes -
The ability to edit client notes instead of having to make a new note
Having the ability to edit and make changes to client notes instead of having to make a new note or deleting a note and starting over to make corrections or add additional notes.
10 votes -
Average Client Spend Should Reflect Per Day
Right now it breaks each item into an appointment rather than all the services they did at their appointment that day. So in actuality,m their spend per appointment is not correct.
1 vote -
Accommodations: Putting in saved times/prices for current clientele at prelaunch
At some point without regular prices raises, you can get boxed in by your clientele. I would like the ability at the onset to put in the accommodations, pricing and timing, of my current clients so I can immediately change my prices online for all new people.
2 of us just shifted into ownership roles and our time is even more valuable now, but jumping $100 + per color service isn't feasible for our current guests. So being able to make room for higher paying ones, while slowly passing on the current clients to stylists that fit their price point…1 vote -
Having product units interchangeable
I would like to see a feature where banked products units can be used toward multiple items. EX If a customer bus 500 units of botox but ends up loving dysport, i want them to be able to use their units on dysport too. Or if a customer banks 3 syringes of kysse and only needed 2 they can use the 3rd syringe on a different filler!
8 votes -
Make Service Modifers and Add-On Service Categories rearrangable
Make it possible to customize rearranging the order or the Service Modifiers and Add-On Services widgets under Service options.
4 votes -
EOD deposit and count drawer
Instead of doing the payout for deposit before confirming the drawer count, the deposit feature should be included on the count drawer screen. I'd like to count all the money in the drawer including the incoming cash for the day and then have a button that says payout deposit where i can put the difference of what i took in the day and what i started with and THEN confirm drawer, so that the new drawer starts with the amount we keep in the drawer at all times. This will make it so we do not need to count the…
4 votes -
Alert Client when it time to schedule appointment
have a text/email notifying the client when they are due for appointment ie- 3 month Tox appointment
4 votes -
Having the gallery with the clients photo should be on the client profile displayed so when a client comes in they are eaily identified
Have the existing clients photo displayed next to the client's name so they are identified when in the office by a staff member
4 votes -
Client accounts linked to phone number, not only email address
A lot of patients schedule an appointment with a different email address, and it creates a new profile even though the phone number is the same. I wish the system would recognize that the phone number is already in the system and confirm with the patient whether or not they are new so that we don't have to merge client profiles as often.
27 votes -
Allow us to send patients a link for direct feedback
For patients who do not wish to leave us an online, public review (Google, Facebook, etc.) and who do not wish to receive their receipts via text or email, we would like a link that we can text them, allowing them to give us direct feedback in BLVD.
3 votes
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