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  1. When I'm adding a new client, I start with the phone number (since names you can misspell, but phone numbers are easier to input so our staff start with that) and once I type the number and click "create new client" the phone number auto fills into the FIRST NAME field instead of "MOBILE", you'd think the system is smart enough to distinguish names and numbers and fill them into the right field automatically. But no. And when you go to delete the phone number from the first name field, it EXITS the client profile screen altogether and now you…

    5 votes

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  2. "Select Service Time" Page: Many users have expressed difficulty in navigating back from the "Select Service Time" page to the previous page. I would greatly appreciate it if you could improve the visualization of the "back" arrow or even create a "back" CTA (Call to Action) that is easily recognizable for users, ensuring a smoother and more intuitive user experience.

    3 votes

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  3. Please increase the number of characters that can be used on Note addendums. Currently the character limit restricts us from using this function how we would like. Thanks.

    2 votes

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  4. 1 vote

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  5. The business would like to be able to send an email blast to clients who have cancelled within a specific date range.

    2 votes

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  6. The business would like to be able to reschedule or switch locations without having to cancel and re book.

    1 vote

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  7. 19 votes

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  8. 34 votes

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  9. Staff Schedule report but in beta so that it is customizable

    8 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  10. It's really difficult to understand how well any given offer code is performing (especially if it's a limited time offer) when you can't see if patients applied the code when online booking. The only way it comes up is when you go to check the appointment out. It makes our business look disorganized when the front desk and providers don't have that visibility. Our providers will pitch something to the patient not knowing they already "signed up" for another offer. How can we motivate our staff to use promo/offer codes on social media when they can't see the results in…

    24 votes

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  11. When on calendar and clicking on appointment, there should be a button to message directly from there!

    7 votes

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    1 comment  ·  Admin →
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  12. I know admins have access to prebook percentages but I would love to see the full number and maybe even break it down even further by client

    7 votes

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  13. 3 votes

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  14. Often times there are the same functions between the manage & settings tabs - combining these into one tab would help us not have to flip flop between the two to find what we are looking for as they sometimes serve the same purpose, but sometimes have different options!

    1 vote

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  15. 14 votes

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    In Progress  ·  0 comments  ·  Admin →
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  16. Allow the ability to track Google Adwords Campaign goals by allowing Google tracking snippet or AMP ID in Booking Widget to track completed bookings. This would allow us to correlate our total Campaign spend to Conversion ratio.

    I would suggest this be added to the location detail page under the existing google analytics tracking ID (as code snippet or AMP ID)

    9 votes

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  17. We use the notes to store important information- including scanned forms since there is nowhere else to store them. It is very easy to delete these. You should be prompted to ask before deleting a note OR have a safe space for uploaded forms to be stored- maybe with the other forms.

    8 votes

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  18. When creating a new internal form (chart note) - It would be helpful to be able to assign it to a full service category instead of having to click each service individually.

    6 votes

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    1 comment  ·  Admin →
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  19. Ability for guests to add the service they’d like from the check-in app as a walk-in

    11 votes

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  20. There are two possibilities when we are inviting the client back in to "redo",

    1) They will be seen by the same service provider. The client will be rebooked the same service, but no price should be listed nor pricing. In the background there would be either a commission pull from the first service (to combat the hourly wages being used to complete the same work again) and notation that this service is NOT to be considered an additional appointment or service, but a REDO for reporting processes.

    2) The client will be seen by a different service provider. Depending…

    2 votes

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