7884 results found
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alert for declined/past due membership
There should be alerts when membership charges don't process via the bell notifications. It's cumbersome to have to remember to look at past due memberships in the "memberships" section of the gear icon. Time is of the essence for addressing billing issues. Front desk employees often dismiss the open orders where it declined and there's no alert or obvious label on that open order about how it's a membership charge that declined and needs to be addressed.
2 votes -
linking credit card between profiles
It would be helpful and make life easier if we could link a credit card from one profile to another. For example if a client's parent would like to pay for their child's services and there's no CC on child's profile but a CC on parent's profile, if we could link the card to the child's profile instead of having to retrieve the CC via phone with parent at checkout. This feature was something we could do on Booker booking software.
9 votes -
studio guides should have access to see other site appointments for booking
studio guides should have access to see other locations availability for appointments for booking
1 vote -
Quickbooks Integration Training
I am trying to set up the quickbooks integration but there is NO TRAINING. quickbooks knows nothing and I can't get anyone on the phone to help to understand any of it. I was with my book keeper for two hours trying to figure it out.
4 votes -
Encourage returning clients to log in for gift card purchases
Clients purchasing gift cards accidentally create duplicate profiles due to using different information for the gift card purchase than what is on their existing client profile. It'd be great if returning clients could be encouraged to log in before purchase to curb the amount of duplicate profiles that get created.
3 votes -
Mandatory options for new patient/client appointments
When booking online, we need patients to book consultation appointments before treatments. Please make a toggle on services where you can make them mandatory for new patients/clients.
1 vote -
2 votes
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Ability to take form photos with ipad at checkin
Currently taking photos with the ipad available at check in to complete a form is not supported, we'd like this to be implemented to allow clients to fully complete their form at check in.
3 votes -
Tags for multiple Credit Cards on file
It would be amazing to add a tag or something to differentiate between multiple cards on file. In case the client wants one for the membership and the other for retail, gratuity, etc.
3 votes -
Negative Account Credit Balances
The ability to add a negative account credit balance to a client's profile. Sometimes card payments don't go through and/or they do not have an alternative payment method so it's necessary to track what a client owes.
19 votes -
Date Range for Waitlist
Currently, there is only the option to have "First Available" or "Specific Date" as selected. A lot of times our clients have to come in after a certain time but book out just in case to a later date (hence, the waitlist). Having the option to select a "Date Range" where we put in a "start" or "from this date" to a "to this date" (be able to select on a calendar as if making an appointment) drop down or whatnot would be super helpful for efficiency. We are currently marking client's requests as "First Available" but specifying in a…
19 votes -
Staff Report that compares one service provider's year-over-year numbers
It would be nice to provide each of our team member a report that shows percentages/counts from one year to the next without having to pull from multiple reports. It would be helpful when coaching them on areas to improve and goal setting.
5 votes -
display business logo on check in screen
Would like our business logo displayed on the Duo check in app
28 votes -
waive past due membership per client
When a client has multiple months past due allow options to choose to override or waive months as an exception per client basis. Also when the next charge date is moved in order to process multiple past due months give the option as showing active and not paused.
1 vote -
Sidebar for new Messages UI
To quickly see next appts, add tags and notes
3 votes -
allow confirmation history.
On an old booking platform, we were able to see if past clients had confirmed past appointments.
4 votes -
see client ratings in client profile
Would love to be able to see any ratings that a client has previously left in their profile somewhere. When doing follow ups, I like to see if they already submitted feedback and it would be helpful to just look at their profile without having to separately check the ratings under the Manage section
26 votes -
When self cancelling, clients should be asked if they want to cancel their "guests" appointment as well.
A client created a reservation for themselves and a guest but when they had cancelled the reservation on Boulevard it only cancelled the main client and did not cancel their "Guests" reservation. They assumed that both reservations were cancelled so a simple "did you want to cancel this one as well" would have saved us the money and time!
18 votes -
same day confirmations texts only for unconfirmed
We have the same day confirmation text turned on but i wish there was an option to only send those to unconfirmed clients. right now the only option is on or off.
3 votes -
ical
allow syncing of available appointments to ical (currently only possible with booked appointments)
1 vote
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