Online booking should require phone number NOT email
Online booking members have been recreating accounts because they put in a different email address than the one originally provided. In turn this makes them two different accounts, one of which has all vouchers/memberships/history attached, and one that doesn't. This poses a problem at check out when they aren't able to redeem vouchers/memberships without reception or provider knowing to merge the accounts beforehand.
3
votes
Ashlyn Wheeler
shared this idea
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Heather J
commented
This is a constant problem! Clients change their email addresses all the time. Their phone numbers usually are always the same.
The other problem is that if no one catches the duplicate, now we have a false 'new' client.