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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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  1. currently the location selection for Offers will default to all locations and to customize this, we need to select each location individually. it would save time to be able to keep "select all" and de-select individual ones (for instances where most but not all are eligible). this becomes a little more manual the more locations exist

    1 vote

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  2. Ability to view the calendar in a 5 day view

    21 votes

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  3. The business would like to be able to organize the view of the products within the dashboard how they would like. At this time they are automatically organized Alphabetically.

    9 votes

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  4. The upcoming appointment filter needs to be able to go along with Provider for the upcoming appointment not provider they have seen in the past.

    1 vote

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  5. Within the checking out of the client they get all the way through and then we have to ask, would you like a copy of your receipt through email. A customer suggested they be able to say yes or no to this on the ipads

    8 votes

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  6. We would love the option to add the client's phone number to the calendar view OR the ability to add to the Staff Schedule report. We print either the calendar view or the Staff Schedule to give to the providers. We use this to issue points and the front desk has to look everyone up to get their phone number, which is pain point for us.

    1 vote

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  7. We have multiple employees who can review and sign forms. We need a way to assign forms for employees to review and sign.

    4 votes

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  8. 3 votes

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  9. When I export the Product Commission Report (by pdf, .csv, or .xls) it puts every stylists on their own separate page or tab! Maybe some people like it that way, but I don't. Please add a report option to either run it by page, or run it continuous. As it is now, I have to manually highlight the info on my screen and then re-size my window and then right-click to print! Annoying.

    1 vote

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  10. When we add products to a client ticket we cannot see the full name. And when we add product it moves to the top and we get lost. The entire product system is very confusing and overwhelming. As I am sitting in a staff meeting we are realizing we are all frustrated by this. Can we make this a more visible and smoother transaction.

    3 votes

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  11. 1 vote

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  12. Option to send same day reminders only to unconfirmed clients.

    6 votes

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  13. When a co-worker refers their existing client to a fellow co-worker there should be a way to record it in the system so we can run reports reflecting these new client referrals. Otherwise, staff can claim they never get referrals, when they actually do, but there is not a report to run & show it.

    2 votes

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  14. If creating an email with anything other than white background, a white bar will be included at the top of the email. This happens even with the included templates. Why?

    2 votes

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  15. The business wants to be able to see the average score for staff in reference to ratings.

    3 votes

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  16. So many salons and spa offer intro packages or treatments, and there doesn't seem to be a way to make that an actual one time use. For instance, we offer a 3 pack of sessions at a discounted rate, but anyone can buy those services as many times as they want. There should be a way that we can offer this and once its been used by a client they are no longer eligible to use, that way it doesn't create more work for back of house running reports to see who is abusing this price point and option.

    5 votes

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  17. When staff requests off in advance we put them as unavailable several months before we schedule. Once we update the schedule it overrides those unavailable placements we already put in place, and then they get scheduled during those times.

    1 vote

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  18. Creating this button would allow the front desk to get back to the daily calendar view with a click of one button. This would save a lot of time in toggling forward when booking appointments in the future, specificallly toggling out of a stylist's weekly view.

    2 votes

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  19. As the lead Esti/owner, I like to have my week locked in wheres my staff prefers to just have 48 hours. So it's frustrating that I am not able to implement a different cancellation time frame

    2 votes

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  20. As a medspa, we are in need of a feature that notifies providers of the room number their patient is waiting in. This could be added as another step with the "arrive" button and text they receive! Another system we've used in the past was able to have this feature built in to that notification sent to the provider's phone when their patient was roomed and ready. Otherwise, we're having to use an outside system to communicate from the front desk which room their patients are waiting in.

    2 votes

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