115 results found
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Have product managers and engineers shadow customers
It seems like product managers and engineers are a little out of touch with how people are using the software. A day of shadowing a customer would probably open their eyes to some of the rougher edges of the software.
Many of the "feature requests" on here could almost be categorized as bugs. They aren't the software not working as designed, but they are the software not working as expected by users.
We run our businesses in a wide variety of ways, and Boulevard has many assumptions about how the business should operate that just aren't true (one assumption I…
4 votes -
Check In - After Phone Number is Entered, Arrow Button should turn Green
When a customer is checking in and enters their phone number, the arrow button at the top should turn green, so that they don't move forward with entering their email address, as it begins to confuse the customer and trips them up, Every Single Time!!!
4 votes -
Merge clients
Please add a feature that allows all duplicate client accounts in the system to be displayed in one consolidated list for easy review and merging.
2 votes -
Swap Groups for unused membership packages
If a client normally receives a monthly facial as part of their membership but isn't able to come in for 2 months, they should be able to take those 2 unused facials and upgrade to a higher level facial. For example, the membership provides a monthly Signature Facial. But, the client hasn't been to the office in 2 months. The value of the services owed equates to that of a higher valued facial (Hydrafacial for example). They should be able to "swap" the 2 unused facials and the system should be able to "pick them up" from the client's unused…
2 votes -
Having a drag and drop opportunity into the files would be great
Having the ability to drag and drop files into the files section would be very helpful
2 votes -
Ability to have specific member vs. non-member pricing for every service
It would be great if you could add a 'default member price' option next to the 'default price' that is on the service details page. We have specific pricing we want our members to pay, but the membership perk options aren't allowing us the flexibility we need.
2 votes -
Ability to restrict data access by location in APIs
Option to limit data available through APIs by location so a franchisee cannot access other franchisees' data.
1 vote -
2 votes
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Allow all staff to see their schedule for the month
We currently have to use an external system to show staff their schedule one month at a time, meaning we have to create the work schedule twice so staff can see their shedule days with an easier view. Being able to let them see what days they're assigned from a calendar view would be very beneficial and time efficient.
It also helps staff booking appointments in the future to know when everyone is available.
2 votes -
If you don't give loyalty points for services, why can you redeem them for services
We don't give out loyalty points for services (just product purchase) so there should be a setting that prevents them from being able to use them on services.
2 votes -
Dark Mode option please
The option to switch to dark mode across the platform is critically and urgently needed. Please, it is crucial for Eyes and Spa-environment.
4 votes -
more robust app
The app really needs to be more robust. Reporting, messaging are my main requests.
2 votes -
Make customer service available by phone 24/7!
Make customer service available by phone 24/7! We pay $300 (at least I do) to not be able to call and get some questions answered is a little crazy. I wanted to open a new account for a new location and I have to wait 4 days to speak with someone? My schedule changed and I missed the scheduled call. Now I have to wait until next week? I have a report I have to pull up that just won't show me accuracy. It means I have some settings on wrong so now I have to type out my issue…
5 votes -
An option for stylist to see their projected earnings for the week to see if they will hit their target.
Some of my stylist like to see what they are projected to make before the week starts. It helps them see if they are going to hit their target or if they need to get more clients on the book.
3 votes -
It was far easier to follow credit history before the "wallet" update. You could expand and read notes within the same window.
It was far easier to follow credit history before the "wallet" update. You could expand and read notes within the same window. Now we have to click on the order number and go to a different screen. Much more inconvenient. Can we have that feature back?
2 votes -
Med spa's need the ability to have Computerized Physician Order Entry
As an RN working in a med spa I need a way for the physician/ PA to write orders that I can then execute. They need to be tied to specific clients.
1 vote -
Notification capabilities for patients that purchase skincare products
We would like notification capabilities for patients that purchase skincare products.
4 votes -
2 votes
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Staff Authentication API
Using Blvd authentication for a custom staff app would help with streamlining the staff experience, as well as backend workflows (no need to host staff database, less breaking points)
1 vote -
Hi - Under Clients if a column could be added to show if client has a Membership Plan available . Signified by a crown. (VIP).
Membership purschased
1 vote
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