380 results found
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front desk
a special icon for when a client is actively in the service with the provider that way we as the front desk, are aware of how long they've been waiting for the provider or when they were taken. This would help keep track if by chance a provider is running late or vice versa
1 vote -
multiple stylist at one time when booking
It would be nice in the booking page to just show all stylists and their availability so clients dont select one stylist just to find out they dont have a good time slot for them and have to start their booking over from the beginning. if not all stylist at least allow the client to select multiple stylist they like to sit with so they can view more available time slots
3 votes -
Change How "Add On Only" Services with 0 Minutes Assigned Appear on the Calendar
If an add on is set to 0 minutes please do not allow it to appear as a 15 minute slot on the calendar, it should not show up on the calendar at all.
There's no benefit, as the slot isn't big enough to relay information. I know the system books over this but it is incredibly messy and confusing and causes booking errors.
1 vote -
Assign incomplete chart back to provider
Ability to send an incorrect or incomplete chart back to a provider if a medical director will not approve the chart. The chart would then require the provider's attention to rectify the issues flagged by their medical director.
6 votes -
Restrict appointments overlapping with time blocks if appointment end time occurs before the end of the time block.
This would disallow an appointment to be booked in the event the end of the appointment would land in the middle of a time block. Currently, if an appointment's end is just processing time, it allows for the appointment to be booked with an overlap of a staff member's time block. This leads to the client being done with their appointment before their provider is finished with their time block (break).
1 vote -
Allow add-ons to be booked/performed by other team members.
We have several add-on services that can be performed by other members of our team, that would be utilized by clients in online booking if they were available. Having the option to add-on, then select the professional within the add-on would open up more possibilities for the client. For example: Book a haircut with one person, then add a massage, facial, or sauna session (or all three), onto the haircut. It's a major lost opportunity not being able to do this.
2 votes -
CREDIT CARD REQUIRED FOR SCHEDULING INTERNALLY
Please give us the option to require that staff collect credit card information prior to any service scheduled. Again, we are working hard at our small business just like those of you who started boulevard.
With this being said these types of ideas that we suggest NEED administrative level feedback.
We need to be able to require services scheduled on the backend have a credit card on file to minimize potential revenue loss. Workarounds are what I have started to tell other business owners what they are signing up for if they choose to work with this platform.
I am…
6 votes -
make a service private but have direct booking link
This essential for promos for specific clients
2 votes -
Late cancel and open balance blocks next online booking
This would be a way to block clients from booking their next appointment if they have an outstanding balance due, including a late cancel/no show charge.
1 vote -
Book with card on file in-dashboard
Require a payment method on file when booking in the dashboard, on behalf of a client. This extra measure would help businesses ensure they have a payment method on file in the event a client late cancels or no shows.
1 vote -
Bring Back the Text Bubble!
Whoever’s idea it was to get rid of the feature where we can open a separate text message bubble and minimize it was so stupid. It is extremely inconvenient to not be able to view the calendar and not be able to minimize and go back to the message. It now only allows us to message guests from their profile. This blocks the entire screen, and you have to exit out rather than minimize. So if you get interrupted by someone needing to checkout or if you need to look at the calendar you have to edit out then go…
1 vote -
Back-to-Back Restriction for Specific Procedure
We have one specific procedure, that shouldn't be scheduled back-to-back for the same person because it is very physically demanding. There must be at least a 1.5-hour break between appointments for this procedure for the same person.
Would it be possible to add a scheduling rule so that, once a person is booked for this specific procedure, she cannot be booked for another appointment for the SAME procedure for 1.5 hours before or after that appointment, while still being available for other procedures during that time?4 votes -
Allow providers to edit appointment service duration without creating appointments
Right now, the permission “Edit appointment’s service duration” requires Own appointments: View, create & edit to be enabled.
Because of this dependency, providers who need to adjust timing (base duration, processing time, finishing time, transition time) must also be given permission to create their own appointments.
Our workflow requires providers to:
View their own appointments
Edit appointment details and service duration when neededBut we do not want providers to create or book appointments themselves.
A separate permission that allows editing service duration without appointment creation would give us much better control over scheduling while still letting providers adjust timing…
1 vote -
Allow staff/admins to be able to group book
When self booking online, clients are given the option to group book meaning they can book for other clients and an automated note is added stating "guest of [client]." Unfortunately, this is only a self booking option, but I think admin and staff should have the ability to do this as well! Which saves you having to add a referral or put lengthy notes in!
2 votes -
Guardrails for two staff booking an appointment at the same time
This would disallow occurrences where two staff members select the same appointment timeslot and both confirm their booking within the same minute, and the system allowing both bookings to go through for the same timeslot.
2 votes -
Date of birth needed to make appointment
Please add a Date of Birth field to the initial online booking ‘Book Now’ new-client signup flow. Right now, new clients can only enter name, phone, email, and password during booking, so we have to collect DOB separately afterward. Adding DOB at signup would help us capture complete client info upfront and reduce follow-up steps.
2 votes -
Card on file notification at time of booking
A reminder to get a card on file for clients that do not currently have one at the time of booking would be great!
4 votes -
Reschedule Zero Time Appts with Drag & Drop
Currently, when rescheduling an appointment by dragging it on the calendar the zero time services remain allocated to the original provider. These should be rescheduled along with the main service.
1 vote -
prompt for deposit
If deposits are turned on for a specific service and staff books an appointment for that service through the dashboard they should be prompted to collect a deposit before completing the booking.
1 vote -
Automatically apply the cancellation fee based on the policy we already set
I understand that Boulevard allows us to set a 48-hour cancellation deadline and a cancellation fee, but the current workflow does not make operational sense for a medical aesthetics practice.
If a client cancels after the 48-hour cancellation deadline has already passed, the system should be able to automatically apply the cancellation fee based on the policy we already set. Otherwise, the cancellation policy becomes more of a manual reminder than an actual enforceable setting.
The current process creates several issues:
- Clients may still be able to cancel after the cancellation deadline has passed and avoid the fee completely.
- Staff…
2 votes
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