259 results found
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Auto apply offer codes can be seen on self booking overlay
When there is an offer code with auto apply turned on, let the client be able to see the discounted price on the self booking overlay, currently if they meet the criteria for an offer code it still shows the retail price and not the discounted price, make it to where they can physically see the discounted offer on there end and not just our end when we are checking them out.
1 vote -
Show what dates have appointments available in calendar view of booking widget
In the booking widget, when a client clicks on the calendar to scroll through dates, it should highlight the dates that appointments are available instead of playing a guessing game clicking on the date to see if there is anything available.
2 votes -
Referral Program Update
The referral program needs to be updated. Right now, referrals are applied as discounts, which reduces the total service amount and directly impacts stylist earnings. Instead, referrals should be handled as a separate payment type (e.g., “other”) so stylists receive full compensation for their services.
2 votes -
Remove the black overlay on the scheduling link banner
It is hard to make the banner on the scheduling link customized to our brand when there is the black overlay with no option to remove it.
1 vote -
Appointment Specific Texts
We offer virtual consultations and exams, and we need to have appointment-specific reminder texts for these visits. Currently, our standard reminder text is being sent, which includes our office address and is causing confusion for patients. We would love the ability to have separate reminder texts for virtual appointments so patients are clearly informed that their visit will be conducted online.
3 votes -
More customizable deposit structure
We need a way to have specific amounts set for deposits, not just a percentage. Like $50 for some services, $100 for more expensive ones. For instance, Botox doesn't have a set price, so I can't use a percentage to take a deposit for the appointment. Taking the deposit manually for a specific dollar amount is SOOO much work when tox is such a common appointment.
1 vote -
Provider Specific scheduling link
Provider Specific scheduling link
1 vote -
customize booking overlay
The booking overlay is very limited in customizable options. From the wording to the colors, it would be ideal to be able to customize these things for better brand alignment with individual businesses.
7 votes -
API: Delete a card via client portal
Currently, there is no way for clients to manage their wallet via the client portal.
It would be great to allow clients to remove old credit cards on their own, while still requiring at least one card to stay (if they're a member, then it would need to be the one associated with their membership).1 vote -
Permanent Provider Requests
The ability to set a preferred provider within the client profile.
The heart is too easily remove accidentally.
MD-Ware would state 'this appointment is being booked with a different provider than preferred' and force you to acknowledge before continuing.1 vote -
Road Blocks in Booking
Please make a way the client to just log in when booking rather than being sent a code to email or phone. All the steps to finalize booking are road blocks that can cause them to not complete the sale or scheduling. The majority of our clients currently call the office or book on site bc they don't feel the booking platfrom is user friendly.
2 votes -
Ability for clients to access the forms they previously signed on the blvd app
Clients should be able to access the forms they previously signed on the blvd app or website through their login, as it often includes consent forms and details about pre/post care
1 vote -
Add-On Groups + Selection Requirement
It would be great to have our add-ons sit under specific groups for online booking, as well as having the ability to make it a requirement for each specific group (similar to Service Modifiers).
Use Case: Nail clients are required to select a design (or no design) and removal services (or no removals) for each time they book online. Reasons for this is because some clients do not select designs or removals, but want/need them, and it becomes inefficient having to reach out to clients to inquire about these two add-on services, then needing to reschedule appointments to accommodate.
While…
1 vote -
Require a consultation/good faith exam prior to completing booking the actual service appointment.
Currently new patients are encouraged to schedule a NP visit when they are a new patient as a good faith exam. Many miss this step and do not complete this prior to their visit since they have to go into a different location and book the visit in a completely separate transaction within the booking flow due to there being a separate exam location.
6 votes -
guest does NOT have to put an email in just to see if there is openings
When the client is looking for an appointment online, please make it where they don't have to put in an email just to see if there is an opening. Once they see there is an opening and they are ready to book... then have them put in an email.
3 votes -
Request new clients to complete their profile so they are opted in for text marketing.
When a new client calls to schedule and a profile is created for them, it automatically opts them out of text marketing. There should be an option for the appointment to be "set" but the client has to complete the rest of their profile. Leaving them opted in for messages in the beginning.
4 votes -
API: Allow clients to update their membership payment method
Currently, Boulevard sends an email out to past due clients with a link to update their payment method. This link takes them to a page in which the client can enter card details, but this isn't found on the client portal and not available via the API - only via this one email!
It would be great to be able to send additional custom emails out to clients if they still haven't updated their card info, essentially recreating the Boulevard email, but the API needs to be available to be able to send the client to a card update page.1 vote -
automatically trigger to charge for late cancel
Appointments that are a late cancellation or a no-show should automatically trigger to charge.
1 vote -
Guest Experience Impact: Contact Info Required Before Viewing Dates
Boulevard now requires guests to enter a phone number or email address before they are able to view appointment dates and availability. Previously, guests could browse services, select a professional, and view available times before being asked to provide contact information at the final step of booking.
This change introduces friction early in the booking flow, particularly for first-time guests who are still in an exploratory phase and simply want to check availability. Requiring personal information before showing dates can feel premature and may reduce trust or willingness to continue, especially compared to platforms that allow guests to view availability…
5 votes -
Mobile Booking User Experience – Add-Ons & Service Options
On mobile, the booking flow becomes unclear when a service includes add-ons or required options.
It isn’t obvious that guests need to scroll to select required options. The top banner remains fixed and takes up a significant portion of the screen, which makes the scrollable area very small and easy to miss.
If a guest doesn’t scroll, required selections and related error messages aren’t visible. When they tap “Select Professional” or try to move forward, nothing appears to happen, which can feel broken or unresponsive rather than instructional.
This creates confusion and friction in the booking experience and likely contributes…
5 votes
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