292 results found
-
Google Reviews Flexibility
I’d love to see Boulevard introduce more flexible, Podium-style review flow settings—specifically the ability to direct clients straight to Google without internal screening.
Right now, the current workflow adds friction at a critical moment:
Clients are first asked to complete an internal survey
Then must find and click a small “Leave a Google Review” button
Then repeat the process again on GoogleThis multi-step experience significantly reduces conversion. Even highly satisfied clients drop off.
From a modern reputation management perspective, the goal should be frictionless, one-tap review generation at peak satisfaction—not added steps.
In our practice, we consistently receive 5-star…
87 votes -
Birthday Icon
Add a birthday icon in Boulevard's Front Desk and calendar views to remind staff to wish the client "Happy Birthday" when they present for service(s) on their special day.
169 votes -
Better Automated Late Cancellation for Clients
When clients want to modify their appointments outside of our cancellation window - they can agree to the cancellation fee themselves instead of being forced to call the salon. This will help with "last minute" cancellations due to clients being unable to do so online.
43 votes -
10 votes
-
Make it possible to send out automated messages with pre and post appointment instructions based on appointment type.
Make it possible to send out automated instructions based on appointment type. For example, pre-appointment instructions for hair removal, and then post-appointment instructions telling them how to report any issues. Right now we have to hand them paper to give them written instructions, or send it by hand.
95 votes -
confirmation email for rescheduled appointments
if a client reschedules their appointment themselves they won't get an updated confirmation email and I need this. this has resulted in double booking themselves or just not showing up.
Square has so many features BLVD doesn't and I think you could get a few tips from them? TY!22 votes -
Make online booking easier for clients
Clients get so frustrated booking more than 1 appointment online, it is very time consuming and not user friendly at all. It's one of our biggest complaints.
8 votes -
Have a "starting at" option for pricing for online booking and appointment confirmation
Have a "starting at" option for pricing
9 votes -
Call now button for a service not bookable online
We offer a wide variety of services and some of those are not bookable online due to the complexity of them. It would be helpful to add a button for services like this.
Ex: Client is interested in a color correction. They must select in “call now” to set up the service. Or, client wants extensions but have no idea what application method they should choose. They don’t even know we have those offered as they are not bookable online since it may be a 1hr service or a 6 hour service and they may need to get a color…15 votes -
**Patient follow-up tasks and provider notifications**
Patient follow-up tasks and provider notifications
When a patient calls or messages about a side effect, medication refill, treatment question, or booking need, staff need a way to:
- Document the request in the patient’s chart
- Assign it to the appropriate team member
- Notify that person
- Track it until follow-up is completed
This is critical for patient safety, but it also prevents missed bookings, improves retention, and protects revenue by ensuring every patient request receives timely follow-up.
6 votes -
Remove the Gift Card Scam Awareness message
The new Gift Card Scam Awareness message is hurting customer trust and reducing gift card sales. The placement and wording make it seem like there is something unsafe about purchasing from our business.
The wording says gift cards "cannot be used for payments," while our gift cards are literally purchased to be used as payment for services.
Not cool.
4 votes -
First availability
When a patient selects “First Availability” in online booking, the results show only one provider for a given day, even when multiple providers have openings. Could this feature display all available providers and their appointment times for that day? This would let patients choose the provider and time that work best for them.
5 votes -
Ability to send and manage labs
This would allow clinical businesses to order lab tests for their patients and review their results within their dashboard. Ideally, they would also be able to trigger reminders and set follow up labs too.
5 votes -
Offer dynamic pricing for busier days
Offer "dynamic pricing" which would offer discounted (or higher pricing) depending on the day. This is important to encourage booking for slower days, as well as to capitalize on busier days.
12 votes -
Can you guys create a subcategory within a category? it would help clients understand things a lot better.
category within a category, So like one big category and then sub categories. Example: Click Advanced Facials > Custom facials (or device facials) > then shows hydrafacial, glacial, etc.
4 votes -
Deposit for Appointments
I'd like to charge my clients automatically a $25 reservation deposit for their appointments to decrease cancellations and no shows. The $25 would still go towards their service, and for them to automatically pay for it on the online booking overlay.
32 votes -
Custom Automated Messages
Hi [Boulevard Team / Support],
I’d like to request a feature enhancement for automated messaging within the booking system.
Currently, automated confirmations and reminders are not customizable by service type. This has created some confusion for our patients—specifically, clients are showing up in person for virtual check-ups because the messaging does not clearly distinguish between in-person and virtual appointments.
It would be extremely helpful to have the ability to create custom automated messages tied to individual services (or service categories). This would allow us to provide clear, service-specific instructions (e.g., virtual appointment links, preparation steps, arrival expectations), improving the patient…
11 votes -
Deposit only for new clients
If the client is new they should have to do a deposit. If they are not they shouldn't.
3 votes -
"Add to calendar" is an option in the first email for iPhone users.
Clients have reported that they do not have the immediate pop-up in their email confirmation to add their appointment to their digital calendar. This has been particularly prevalent in iPhone users. When the appointment does not immediately transfer to their calendar, clients are more susceptible to forgetting or not marking down their appointment information.
3 votes -
Automatically sync Boulevard reviews to Google
Customer would like Boulevard reviews to automatically sync or be shared to external platforms such as Google.
5 votes
- Don't see your idea?