Properly support consumable products (product usage)
This is a ticket that compiles everything to support consumable products from how it's setup and managed, how it's sold, and how it's tracked to differentiate it from retail products and back bar consumption.
Many services require multiple products to be used, so allowing for more than one product to be used per service would allow for better inventory tracking
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Megan Turlington
commented
Not having this feature has prevented us from using BLVD for inventory tracking entirely when it comes to dermal fillers. The current workarounds still display the specific product used on patient-facing receipts, which creates issues in practices like ours where providers charge differently based on product.
To work around this, we would have to manually adjust every service across four neurotoxins and more than 25 fillers—customizing by business and location, configuring each add-on, updating pricing, managing deposit settings (which are based on percentages but default to $0 when added this way), and ensuring product accuracy throughout. This is a significant and error-prone lift for any team to manage.
Allowing multiple products per service—and giving businesses the option to hide those individual product names from patient receipts—would drastically improve both inventory accuracy and operational efficiency for practices like ours. -
Jessica Kueppers
commented
You can create an offer to add a membership discount to services or products.
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Samantha Hunter
commented
It would be extremely beneficial to be able to discount product usage for memberships. For example, botox is discounted $1/unit for members and there is no way to have this automatically populate at the moment. You're left with manually entering it and kind of a clunky client experience. The same thing goes for filler. My memberships offer discount on full syringes of filler and each client needs a different amount of filler for their desired outcome. Meaning you can't enter the discount for the service it needs to be tied to product usage.
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Archana Chang
commented
Be able to attach a perk of discounting the product under membership. Example 1 unit of botox at regular price is $16 and with membership gives you $4 off.
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Jenae Miller
commented
Make offer codes applicable to prepaid product units. When tracking sales at the end of the special period, I don't want to have to pull two different reports to see how the sale did. Ex: "Grand opening special" as an offer for most things, but it has to be a discount reason for prepaid product units.
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Amie Stumpf, FNP-BC
commented
I really need an easy and intuitive way to offer discounts on tox and filler. The offer codes option for a percentage off is not helpful to me
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Anisa Chu
commented
Allow offer codes to apply to products attached to services. Also allow offer codes to apply to multiple amounts of the same product.
i.e. if someone buys two syringes of Restylane (product) thats attached to the "filler" service, the offer code applies to each syringe. right now, the code only applies to one syringe and the second syringe is not discounted.
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Jubilee Chiang
commented
A full facial balancing appointment could use multiple types of services. Make it so that you can add multiple products to a service without it having to be a "service add-on"
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Crystal Shelton
commented
As a platform that is marketed to Medical Spas, it is extremely frustrating to have several features of our medical services not accurately reflected. Making our job harder as things are multistep instead of streamlined. The fact that not only do we have to chart, but then also edit our invoices prior to the client check out reflect the proper "units" or "syringes" as add-ons manually slows down our flow. It would be extremely helpful if there were a way for our documenting to automatically populate in the invoice for the front desk staff.
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JT Sanabrais
commented
We have member pricing of product units that we have to manually enter - this is a set $ amount - we were told to solve for the percentage but you cannot add decimals in the % discounts.
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Jaime Crocker
commented
When a membership perk is configured as a discount with product as the category and "$" is set for the discount amount and product usage is used at checkout for the service only one product is discounted. However, if a percentage is used for the discount amount, each product is discounted.
We would like the Dollars when configured, to behave the same as the percentage. Currently, only one product is discounted. This leaves manual discounting as the only viable option.
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Valerie Look Lab
commented
As a Med Spa we have services that can use more than one product and it would be extremely helpful to be able to add multiple products under Product Usage and adjust the price based on the service.
Currently we are utilizing Add ons but this is not the best workflow as we have to create multiple services and are unable to adjust the price based on service.
It is causing confusion for patients when booking online as they see the base price but not the additional cost for the units/product.
Please make is possible to add more than one product to the Product Usage.
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Mckenna Look Lab
commented
If you make them add on's I believe you can add several syringes to the same appointment
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Hailey Howell
commented
make it to where multiple products can be added to a service. We are a med spa and use multiple syringes on patients. It would be nice to not have to make an appointment for every single syringe be used.
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Michael Drasche
commented
Elite Aesthetics would like to see improvements in prepaid unit sales. They need there to be tax added, since they have to add tax at checkout for these same items. They also would like them to be commissionable.
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Kelse Rancipher
commented
For clients "banking" Dysport, Botox, Fillers, etc should be done like other services and should be able to expire just like other packages and such. Don't have them show up as a dollar credit value and also when they banked so many units on multiple days over the course of the year show them as separate instead of combining them into one amount.
If you keep them as credits it doesn't show the true amount on the ticket that is paid for and it shows full amount valued not the discounted amount they paid for which can mess up our injectable commissions for our providers.
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Catherine Archer
commented
We have multiple products that are used in a single service. Having only the option to select one per service, this adds time and room for error during the checkout process when having to manually add the additional products that were used but not automatically taken out of inventory due to the 1 product usage per service rule.
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Rachel Barrad
commented
Being able to pick between multiple products for 1 appointment type would be ideal...for example if someone books a "dermal filler" appointment, i'd like the practitioner to be able to choose in the room which "product" or multiple types of filler being used.
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Hani Mudawar
commented
As a med spa, we have multiple products for the same service. Example Botox, Dysport or Juvederm Volluma, Restyln Kiss.
Without the ability to have more than one product creates problems in our ability to track inventory efficiently and a lot more work in the backend.
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Jenna Bisk
commented
We have quite an extensive retail commission structure. It would be great when clicking on "Products" in the client profile to see who sold which product during each visit rather than having to go into the history and view each individual appointment. We have a lot of walk-in retail sales and give credit for those to the last person who made the retail recommendation.