Every single time the client is like wait this is what I owe?? No, sorry it doesn't show the gift card or account credit applied yet, you just have to trust me!

I also find my staff is missing the credit because of its obscure location and color. The box should show red when there is a deposit avaiable. Or a pop up... something with more action to prompt notice.

Please change this ASAP

Yes!! Show discounts FIRST then have them verify the payment

Second this! If you advise the client to proceed it will actually show the correct final total with the discounts applied but it doesn't make sense. Clients think they are paying the total before discounts which is often times a large discrepancy

Definitely we need this fix ASAP. the whole propose of this is showing the client the discount and real price to be paid. It's really uncomfortable to try to explain the customer this and disrupt the work flow entirely. please fix this ASAP. I don't think it should be that difficult.

Please change the order of how they are displayed - IE start with the total at the top, then show line-item discounts, with the subtotal matching what is due.

yes, multiple times a day I have to explain to clients that I added discounts or charged partial.

The duo checkout screen is not super clear about what is being charged to the credit card. I am often left trying to look at it and explain to people what exactly they will be charged. and then comforting them by saying they can call back if anything is wrong. If the screen was just super clear about what their card is being charged it would make all of that unnecessary.

Duo needs to show correct client amount owed when Client partial payment or credits have been applied. Screen shows full amount vs remaining amount and creates upset at checkout.

This seemed like it was fixed for a day and now we've gone back to not seeing the full breakdown until after the client taps the card. Its very unprofessional and unnerving when we have to tell our client to "just trust us" to tap their card before they see the entire breakdown and hope they are being charged the correct amount. If i was a clinet I would not accept this.

This is a constant problem at checkout that we have to share out loud their total instead of being able to be more discreet with just showing their total on the ipad. It really is frustrating when our patients don't see the proper total prior to paying.
We would prefer to be more discreet with not announcing how much people spend with us when there's other people in our waiting area in close proximity.

I would love the receipts to reflect what we see on our end (discounts) ...I am now having clients walk around the front desk to see the reflected discounts. I would also like them to see the quantities of products they purchased - for example, 34 units of Botox and 1 vial of Volux. Many of our patients want this for their records.

Some minor updates were made to the Duo checkout process at the end of last year. Once again a disappointment...

https://changelog.joinblvd.com/give-clients-a-choice-email-text-or-no-receipt-at-duo-checkout-while-seamlessly-collecting-marketing-consent-306018

As always with Boulevard it may boost their bottom line with another way to capture text revenue, but it falls short from an end user perspective. There are suggestions that go back years about Duo that have not, to date, been addressed... It's sad that the iPad only displays to the client if it's a charge, nothing for cash sale or gift cards to display the total to the client. Furthermore, they've implemented a email, (text $), or no receipt option, what about print? Some customers want those too...

THIS! We use BLVD for our system at TONI&GUY and I have to explain a lot to clients that no, you're not paying full price; there is a discount on here.

This and for vouchers, and membership benefits to be able to apply these on the app instead of always having to use a computer.

Give client service cost breakdown as well as total dollar amount on duo at check out

I also wish it would prompt the tip amount based on the discounted pricing- actual amount paid vs. full amount prior to discounts. Clients do not pay attention and are leaving 110% gratuity when selecting 20% bc its going by the full amount, not amount being charged. Please fix

Why hasn't this been taken care of? People need to be able to see and apply their account credit online and at checkout!

This is incredibly vital! People don't want to utilize online checkout because they can't use the account credits they've acquired. Please apply account credit at online checkout.