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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7533 results found

  1. Need to be able to print or save as PDF the membership/ account credit transaction history when client requests for a transaction report to confirm they are up to date of their credits or if there are confusions to how many credits/vouchers they have.

    Also helps if clients can see their balances through their own client portal

    1 vote

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    Waitlisted  ·  0 comments  ·  Admin →
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  2. we have multiple people reviewing messages, and want to mark it as unread so others can know that there is a new message and it needs to be addressed

    214 votes

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    Waitlisted  ·  12 comments  ·  Admin →
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  3. 5 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  4. We have clients that book through class pass - it'd be great if those could integrate and sync with Boulevard to ensure we aren't double booked.

    63 votes

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    Scheduled  ·  7 comments  ·  Admin →
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  5. For Forms, if the same-day reminder and Duo app are the only options turned on, the form should not be available to sign in the Appointment Details page online,

    1 vote

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    Waitlisted  ·  0 comments  ·  Admin →
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  6. Allow provider to see the the service name in text message notification to providers on Client Bookings.

    3 votes

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  7. Include "Yea/Yeah/OK" as a "Yes" as an answer to the text reminders to confirm an appointment.
    We know how clients are: type yes to confirm and they answer Y or Yea, or Yeah, and the system does not recognise that!
    Thanks

    5 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  8. A report to see which clients prebooked. for example you pull up a report the week of March 4th thru the 10th. It would show the number of clients you saw and how many of them prebooked.

    6 votes

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  9. 3 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  10. Please provide access to patient charts more easily- Double click on patients appointment and it will pull up?

    4 votes

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  11. We would like to be able to use that report to track a specific client group who comes to our spa.

    3 votes

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  12. It would be nice if the system was smart enough to apply a 90-minute voucher to a 60-minute appointment and then have a 30-minute remainder. On the same topic, it would be very convenient if the system was smart enough to know that if a client has a voucher in their account that could be used to partially pay for a service that you would be given the option to do so. It something isn't exactly the same price then potential payment options are ignored.

    2 votes

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  13. It's fairly common have someone tell us that their significant other purchased them a package of massages. In order for the person gifted the massages we have to either double book an appointment slot with the package buyer so we can check out the appointment as a grouped ticket where we delete the buyer from the ticket but use a voucher that lives in their account, or we have to manually delete the voucher(s) from the buyer's account and then manually add corresponding vouchers to the person they bought them for. We also sometimes lose nuanced data in the second…

    9 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  14. I am trying to set up the quickbooks integration but there is NO TRAINING. quickbooks knows nothing and I can't get anyone on the phone to help to understand any of it. I was with my book keeper for two hours trying to figure it out.

    4 votes

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  15. 3 of our 4 locations are rental, and not everyone processes their service payments through Boulevard. We would love to have a report for ALL booked appointments regardless of if they are checked out, so that we have an accurate appointment count for each location.

    1 vote

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  16. Ability to have a different tip percentage prompts for different services. This is because on some high ticket items like Botox, Filler, etc. it is not customary to tip the same amounts as regular services

    3 votes

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  17. Add 'refund deposit' as a default refund option so 'other' and typing out 'refund deposit' doesn't have to be done. The majority of refunds are from deposits

    5 votes

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    1 comment  ·  Admin →
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  18. The report is getting too large and we are unable to create any filters. Every other report has filters - can we try and make this one be filterable or have a date range?

    1 vote

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    0 comments  ·  Admin →
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  19. When looking at the Front Desk view, tags for appointments and tags for profiles are all in the top right corner of client boxes. They should be in separate places so it's easier to differentiate

    1 vote

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  20. The new message tab does not preserve line breaks in sent messages. They do send with the line breaks, but the message window does not show them. This can make sent messages very hard to read/understand. Especially when you are sending a list of openings to someone wanting to book. The list on our end ends up looking like this:

    Hi Name, We have the following openings: Tuesday at 2:00 with Kate Wednesday at 4:00 with Steve Thursday at 12:00 with Jane Friday at 1:00 with Marcy Please let us know if you would like any of those appointments

    When…

    1 vote

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