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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

Ideas Hub

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7104 results found

  1. Memberships/ Beauty Bank $$$ should be automatically added to account credit

    Membership $$$ amount should be automatically added to account credit each month. It would eliminate human error and keep memberships (beauty banks) up to date at all times.

    3 votes
    0 comments  ·  Admin →
    How important is this to you?

  2. Allow sending photos to patients through text

    Currently you can only send photos via text campaigns but there should be an option to add images to direct texts with patients

    3 votes
    0 comments  ·  Admin →
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  3. Upload photos in messaging feature

    We're not able to upload photos when messaging clients. We send photos of the hair extensions they need to purchase for their upcoming appointments.

    3 votes
    0 comments  ·  Admin →
    How important is this to you?

  4. ability to charge a set missed appointment fee for free consultations

    currently, you cannot charge a missed appt fee on a free service if you have your MAF set to a percentage. (which we prefer since larger appointment times/services cause more lost productivity when cancelled late/missed. HOWEVER we think it is important to offer free consultations to encourage people to come check us out. Today, though for example, we had a lady book consults on 3 services for an entire hour block...and no showed. We had no way to charge her other than to put a bill on file if she tries to come in again. This just really should be…

    3 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  5. scheduling rules per provider

    Would like to have the time setting for before an appointment can be booked customizable by provider and not the business

    4 votes
    2 comments  ·  Admin →
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  6. Virtual Consults

    It would be nice to have the ability for patients to do virtual consultations directly through BLVD!

    2 votes
    0 comments  ·  Other  ·  Admin →
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  7. Add a notes section to inventory so we can see why they made the change

    It would be great to add an area to put notes when doing inventory, to state why something is a loss or where it is being transferred.

    2 votes
    0 comments  ·  Reporting  ·  Admin →
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  8. Group booking should have the option to only show appointments that are available at the same time.

    Most clients do not realize when they are given a staggered time. Even when they do realize, they're unhappy that they were shown a specific time that isn't available for both appointments.

    "Group Booking" is understood by 99.9% off people as a group of people coming together, not a group of people waiting in the lobby for 3 hours while the other people in the group receive a service.

    2 votes
    0 comments  ·  Appointment management  ·  Admin →
    How important is this to you?

  9. Don't make clients hit "Continue" when reviewing their order.

    For a multi-department business, many clients are annoyed when they're forced to interact with the iPad during checkout, while it's essential to have others review their services.

    Clients should not be required to hit "Continue" after reviewing their order. There's already a separate option "Prompt client to confirm total" that we would turn on if we needed the confirmation.

    1 vote
    1 comment  ·  Point of sale / Register / Checkout / Orders  ·  Admin →
    How important is this to you?

  10. Clients to be able to pay in full when scheduling online

    Clients can pay in full when scheduling appointments online

    2 votes
    0 comments  ·  Client experience (online booking, portal, etc)  ·  Admin →
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  11. Make the credit clients have on their account highlighted on the cash out screen so it is not overlooked

    1 vote
    0 comments  ·  Point of sale / Register / Checkout / Orders  ·  Admin →
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  12. New client count in future booked appointments by provider

    We have a booked forecast by staff summary which is used to track appointment volume by provider at each location, but it's also important to know how many of those appointments are for new clients. this helps understand the distribution for the following week/month.

    1 vote
    0 comments  ·  Reporting  ·  Admin →
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  13. Please add the option to select "OTHER / GROUPON" as payment method EVEN when $0.00 is the total

    When using Groupon or other services where customers are not paying US directly, the only way to TAG that (mark this as a groupon pmt, for example) is to create a 'product purchase' for '$0.01' = since we do not enter (or know) the actual REAL total amount we are ultimately getting... (this applies to several third party partners that take a commission on a sliding scale)

    Can you please make the "Other Payment" option available EVEN when the total is $0.00??

    This would GREATLY improve our Reporting options!!

    1 vote
    0 comments  ·  Point of sale / Register / Checkout / Orders  ·  Admin →
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  14. Recurring scheduled shifts should allow editing without deleting or changing all future shifts

    You are currently not able to edit or delete a specific shift for shifts that are inputted with the recurring schedule feature. You should be able to edit a single recurring shift for an employee without it affecting their entire future schedule.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  15. bring back itemized receipts

    Itemized receipts give our clients piece of mind while maintaining business transparency.

    1 vote
    0 comments  ·  Point of sale / Register / Checkout / Orders  ·  Admin →
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  16. Have option for client to add gratuities to the purchase of a membership or package

    I would like there to be an option for the client to add gratuities onto their purchase of a package of membership, making there no need for any transaction at the end of their appt.

    1 vote
    0 comments  ·  Point of sale / Register / Checkout / Orders  ·  Admin →
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  17. When booking an appointment to see the resources available for the service on the booking screen

    1 vote
    0 comments  ·  Appointment management  ·  Admin →
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  18. Automatics Deposit tags when the client has any type of credit in their account

    Deposit tags automatically show up when there is any type of credit/gift card in client’s account.

    1 vote
    0 comments  ·  Client lists and profiles  ·  Admin →
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  19. CRM Tool

    Looking to streamline interoffice staff communications.

    Need interoffice staff communications like a CRM, notifying staff of things like: Policy update changes (with an alert with checkbox to acknowledge), as well as reporting on action taken and completion.

    Also looking for staff to text between rooms as well.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  20. BLVD should have RX capabilities

    Bringing on a wellness program brought up new challenges for us in submitting prescriptions. Would be nice to be able to submit prescriptions through blvd like aesthetics record does.

    1 vote
    0 comments  ·  Appointment management  ·  Admin →
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