7187 results found
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Hide or deactivate tags without deleting them
It would be SO useful if we could hide or deactivate tags without completely deleting them. We have so many old tags on client profiles because there's a chance they might be useful later and so we don't want to completely delete them, but most of the time they are just cluttering profiles and appointments.
1 vote -
canceling at confirmation
We do not want guests to be able to cancel their appointment via the confirmation email. If clients wish to cancel, they will need to call. This allows us the chance to get them rescheduled rather than just canceling their appointment. We won't be able to use the email feature at all until this is resolved or it's going to impact us in a very negative way. I saw at least 5 other posts for the same idea so I think if you merge them all you will see there is quite a need for this. This seems like a…
13 votes -
Report on Reoccurring Appointments
The business would like the ability to run a report on all reoccurring appointments that are scheduled by client name.
5 votes -
Set classic reports as default instead of beta
Ability to have classic as the default when clicking on the Reports tab.
5 votes -
Allow clients to manage memberships themselves
Allow clients to view their membership status and balance, pause, or cancel memberships.
27 votesHey folks! Exciting update: clients can now view their membership details in the client portal. By navigating to the new memberships page, they can view:
- Benefits of their membership
- Their next billing date
- The option to update their payment method on file
- Names of people they've shared their membership with (if applicable)
Check out the changelog to learn more about this update.
This launch does not include the ability for clients to pause or cancel memberships on their own, so I won't mark this idea as 100% complete just yet. Be sure to check out the Client Portal support article for a comprehensive outline of all that clients can do in the portal, and how to install it on your website so it's easy for them to find.
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Send emojis via Contact Center
It would be really wonderful if we were able to add emoji's when communicating with our clients through the message center. Just like the way we have emojis when messaging with the help center, but with our clients. PLEASE, PRETTY PLEASE!!!!!
29 votes -
8 votes
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Time Clock - Alerts for forgetting to clock in
An alert or system of alerts for when you forgot to clock-in/out
16 votes -
Rearrange Product Category Order in Booking Widget like Services & Service Categories
The ability to rearrange Product Categories in the Booking Widget the same way one can rearrange Services and Service Categories.
Currently they are automatically sorted in alphabetical order, but more flexibility / autonomy regarding order would be a much more ideal customer and client experience.
Use cases: Arrange packages and memberships from
1. Most- to least-popular,
2. Most- to least-expensive,
3. Newest to oldest, and
4. On-Sale / Promo items at the top.15 votes -
Additional options for repeating appointments
Having more options for repeating appointments would make scheduling easier for some clients. An example would be:
- An appointment on the 2nd Wednesday of every month
Basically any option that Google calendar has would be useful.
3 votes -
Go back to the old way of checking out clients
The new way of checking out clients has too many unnecessary steps. The old way worked better and was more efficient for both the clients and the stylists. The tip should go back to being asked before the payment because everyone asks if they can tip and I have to explain every time that is if after you pay. Also we should only have one step that you have to "confirm" the payment. Right now they have to press continue and then later confirm . The continue steps is unessascary and just makes the check out process too long.
4 votes -
Required Finishing Service for Online Booking
I think it would be wonderful if there was a way to require a finishing service when booking online. So after the client books a Root Touch up, the next required action would be to choose a cut/style or blow dry/style.
This would be very helpful to minimize calling guests and rescheduling because the color service they are requesting doesn't allow time for finishing and therefore doesn't fit in the slot originally requested.If this is already available, my apologies. :)
11 votes -
Bulk update employee privilege groups
Ability to change employee privilege groups in bulk, instead of one employee at a time. We are getting rid of a privilege group and moving everyone from that one to an existing group, but we first have to move all 50 employees over to their new one before deleting it which is extremely tedious
5 votes -
Add a way to assign documents for review/signature
To comply with medical documentation requirements for review by a supervising provider, we need a way to assign documents to a specific user within our account. This is very standard in other medical aesthetic documentations systems.
4 votes -
Forms Without Signature Show Incomplete on Client Side
I'm not sure if there is an error or how forms are currently built. We send Pre-Appointment instructions and Post-Care instructions. These don't need to be completed or signed. On the client side, they see these forms are not completed and it's very confusing for them. There isn't anything that needs to be completed since they're instructions.
6 votes -
Distribute / Apply Discount to Services in Bulk
we have special that we would like a flat amount take off (and spread equally through all the services that are part of these specials).
2 votes -
Waitlist Icon and/or Status
Ability to see if a client is on the Waitlist with an Icon and/or through their Client Profile.
16 votes -
pause notifications based on appointment
If an appointment needs to be rescheduled due to a scheduling conflict, it would be nice to pause reminder texts/emails to the customer while still keeping it on the book so the front desk can reach out to customer
2 votes -
Confirmation window after editing an appointment
It would be great to have a confirmation window appear (similar to when an appointment is rescheduled) after you make edits to an appointment. Ex: change service, time etc.
2 votes -
2 votes
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