Currently, clients are required to pay a deposit when booking online, which is great. However, when appointments are booked by a stylist—in person, over the phone, or through the dashboard or mobile app—there’s no way to collect that same deposit in a consistent way.

The workaround of creating a manual sale and applying an "account credit" is not the same as a true deposit. It’s confusing both for clients and staff, and it adds unnecessary complexity to what should be a seamless process. If the goal is to ensure commitment and protect against no-shows, this functionality really needs to be available across all booking types—not just online self-booking.

My suggestion: If a deposit is required for a service, that requirement should apply regardless of how the appointment is booked—online, by staff, or through the app. The system should prompt staff to collect the deposit (or store the card on file) in the same streamlined way, without needing to create a separate transaction under account credits.

I hope this is something your team will consider. It would really help simplify things for both businesses and clients.