5927 results found
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Client option to select, "I've been to this salon before..."
"...please locate my account and merge my profiles. I acknowledge that the information on the profile I'm creating now will be used as the defaults going forward once a human goes over this and combines the profiles." Where as some notification or email or report indicates to a manager that this client wants a merge.
This would potentially greatly help with getting our databases cleaned up. Not sure how cluttered other salons are with redundant clients, but this is a constant issue for ours and requires a lot of manual work. It is with hopes that some type of automated…
7 votes -
Have the top line of reports lock
When viewing reports in regular or Beta make the top like that defines each column lock in place so you can see what each column as you scroll
7 votes -
Covid Vaccine Confirmation Button
A lot of states are requiring vaccines to remove masks. We plan to confirm that and it would be nice to have a little check box in the client profile that we see knowing if the person is vaccinated.
7 votes -
"Yes" trigger in messaging
to confirm an appointment the trigger should be something unique like "C". We have conversations with people and they use the word "Yes" often and get the auto text thanking them for confirming. Like - "do you want to cancel both appointments Michelle" ---"Yes" --- "Thank you you are confirmed"
7 votes -
Bring back the Platform Updates on the support center
I miss having the platform updates on the support center page. It is a convenient way to see everything that has changed in the past month as well as linking directly to the specific articles about them.
7 votes -
Verbiage around final checkout in person
Even if a client has vouchers to redeem or has a gift card balance/account balance, our booking widget looks like the client's credit card is being charged because there is a "total amount" and the total is also shown on the "Review Your Booking" page after cc details are entered.
It appears that the credit card entered was charged with the total amount versus some verbiage stating that their card will only be charged after services are rendered. Clients are contacting us confused as to whether or not their card has been charged.
7 votes -
When clients commit to pay online including gratuity, this data should be retained in checkouts...
...when clients are moved from service provider to service provider. Also clients should be informed that this is not "paying for the service" and just committing to pay for the service. Too many clients just storm out or are VERY confused why we are stopping them to checkout and they always assume they already paid.
It would be nice if when service provider is shifted to another, that the original gratuity for whom is preserved and a prompt there, "shifted service from service provider A to B, would you like to move the gratuity accordingly".
Also showing a log of…
7 votes -
Commission + Add-ons Report
A report specifically around add-ons and the commissions that are tied to them.
7 votes -
Mass Edit of "Bookable" button
When adding services a provider is able to be booked for, there needs to be an option for multiple or all services that are listed. As of now, when you go into the employee's profile, you have to individually select the service(s) they are bookable for. It is time consuming and sends the user back to the home page after only adding one bookable service. If the Salon is not able to do it them selves, then support must have the option to do so.
7 votes -
Internal Staff Forms
HR documentation - we need updated addresses, phone numbers, emails, and their hire date.
Would like to have the pdf on the staff file (employee or client) so we can have it for easy reference.
7 votes -
Add client tags to waitlist page
Client tags on waitlist page would allow us to prioritize VIP customers or customers who have been rescheduled multiple times.
7 votes -
Freeze header for schedule view
with 45+ employees, when you scroll down to change their schedule, you can't immediately see what day you are on because the header disappears when you scroll. Can we lock it so its always viewable when making edits?
7 votes -
Advanced Resource Reporting
Appreciate the current metrics available, but would like to have stronger insights into usage -- what services is the resource predominantly used for. Can see appointment and service count, but not service sales dollars per resource
7 votes -
Allow Self Add to Waitlist
Clients booking into the future who may want to come sooner could add this to waitlist to be notified if a cancellation comes sooner.
7 votes -
Only allow certain privilege groups ability to move appointments
Since we are a salon, we are finding that our employees are moving appointments to them to book themselves up or to move them to another employee. It would be nice if only certain privilege groups could do this.
7 votes -
Login Name
Have the user name at the top right to see who is logged in.
7 votes -
Security-ability to logout
- Security - ability to have a logout timer for public computers but those who work at one can set to not logout
7 votes -
7 votes
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Hide "new client" services from the menu if it's a returning client
Service menu needs a concept of "new client" vs. "returning client" variants
7 votes -
7 votes
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