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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7199 results found

  1. The Problem
    Many seasoned service providers (e.g., hairstylists, massage therapists, personal trainers) reach a point where their schedules are full, and they prefer to maintain relationships with existing clients. However, the current system doesn't allow them to filter who can book. This creates several challenges:

    Providers have to manually decline or reschedule new client appointments, creating friction.

    New clients may feel frustrated after booking only to be told they can’t be accommodated.

    This increases admin overhead and reduces the provider’s satisfaction with our platform.

    The Solution
    Introduce a “New Client Booking Restriction” toggle in provider settings:

    ON: Only existing clients…

    1 vote

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  2. Client Notes: Add surgery section, better yet- add custom tabs so practices have flexibility. Allow linking to forms/charts.

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  3. I wanted to suggest a feature enhancement that would significantly improve workflow for providers. Currently, there is no direct functionality for lab ordering or generating lab requisition forms within the platform. This results in extra manual steps, including creating lab orders outside of the system, storing them separately, and emailing them to patients via other tools.
    It would be incredibly helpful to have a feature that allows providers to:
    Order labs or select from common test panels directly in the EMR
    Generate a printable and savable PDF lab requisition
    Email or securely share the lab order with patients through the…

    1 vote

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  4. Google Analytics no longer uses "Conversions." Instructions are outdated, causing user friction. Please update!

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  5. Please update support documentation: "(gear icon > Online Booking > Conversion Analytics)" is no longer the path. --> "Client Experience" has replaced "Online Booking" it seems.

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  6. Allow gratuity on all services and products as a single total rather than individual services and/or service providers.

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  7. Have receipt emails sent to clients show them how the appointment was paid for whether account credit, gift card or credit card.

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  8. Including appointment service discount in the API for Appointment Services to track the usage of an offer code for appointments booked in the future.

    1 vote

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  9. I'd love if "finishing time" had a similar visual block to "transition time" so it could be distinguished on the calendar view

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  10. Allow for creation of promotional products that don't skew retail product averages. I.e. I want to send thank you cards to patients and track that in BLVD on the patient profile (and possibly a separate promotional product report) but don't want to skew retail averages because it is a product.
    Almost like a 'misc product' or 'misc item' that doesn't skew data on retail products.
    Would also be helpful for promotional items

    1 vote

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  11. We have some services that are member-only services and would like our members to be able to self-book. However, we have issues with non-members also booking those appointments.

    1 vote

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  12. ability to copy previous appointment notes from previous appointment using the app.

    1 vote

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  13. When looking at the cancellation appts it would be nice to either be able to delete them onced you've followed to see if they've re-booked, or be able to see if they have rebooked from that screen.

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  14. I’d love to suggest a streamlined feature for the Boulevard Duo app check-in process: the ability to add 2–3 short, customizable questions that pop up when a client checks in—without requiring them to complete a full form.

    These would be lightweight, quick-response questions (multiple choice, yes/no, or short text) designed to improve client care and communication in a seamless way. For example:

    “Do you prefer a silent appointment?” (Options: Yes / No / Depends on the day)

    “Have you recently changed anything in your skincare or medications?” (Yes / No)

    Optional third question (customizable per business or provider)

    This would…

    1 vote

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  15. clients need to access their info from the booking overlay not the "your appointments" link

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  16. I don't love that for certain items, like t-shirts, I have to enter a separate product for each size/color combination. I'd love if selecting a product could give me the option to then choose the size and color within that product. It would certainly make inventory a lot easier.

    1 vote

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  17. When running reports I compare my weeks and months worth of income data and there are times when orders remain open for some reason (like when I keep my order open until I'm certain I'm paid - at times people paying electronic payment I may have to follow up or pending payment if combining with another service the next day for example), going into the next day. This skews reporting when I want to run reports based on actual day of the appointment and not when the order was closed.

    1 vote

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  18. each time I try to submit an idea I get an error message saying something went wrong try again later.
    I don't know if the idea went through or not.
    its important that we be able to trust our POS system software.

    1 vote

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  19. This is critical as we have independent contractors and hourly employees and our hourly employees have the capabilities to accept walk ins/last minute booking however our contractors need lead times in order to make it into the salon if they are not here already, we need to be able to completely customize these options per employee profile or we run the risk of loosing business by setting lead times out so far or a client booking with not enough time for them to get here.

    1 vote

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  20. NOT just for staff members/providers. Its weird you can do it on the calendar (GREAT!) but not an option on front desk?? I use the front desk view a lot, and right now there is no way to see what the service category is without clicking buttons, etc.

    1 vote

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