7170 results found
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Favorite Buttom
As a front desk person my therapist and clients truly appreciate when I can mark their therapist as a favorite so when anyone creates their next apt it is with the appropriate therapist without us asking each time. Currently only clients can do this when scheduling online. An example, if I favorite a client's massage therapist and they have a facial following, it favorites both, but they were only seeing the other person due to their regular one being out. Could we please create a way for Front Desk staff to favorite each client with 2 different favorites. Your help…
3 votes -
Notification to service provider when an appointment is waitlisted for them including when and what.
This would not only indirectly cause service providers to be more aware that there is further demand for them, it would directly incentivize them to keep tabs on their books and make changes that managers and front desk staff normally would overlook in order to get the clients (and revenue) in :)
3 votes -
Being able to customize a clients appointment time even after they check out. In a section in their profile.
Sometimes in the hustle & bustle of things we forget to change the duration of a clients appointment and then we either 1) have to go find their next appointment (which is no biggie) and adjust the time, but you have those instances where they do not rebook in studio and if they do it at home online and we don't catch it to adjust their appointment in time we are stuck. We have clients who are older or have disabilities who sometime need more time and if we forget to include that we have to wait, but they could…
3 votes -
3 votes
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Press "enter" to send text messages to clients
When in the "Messages" tab in the client's profile. After typing out a message I really dislike having to use my mouse to click "send". I would like to just be able to hit "enter" to send a message.
3 votes -
Hours worked included in Net Rev. Reporting
The business would like the hours worked to be included within the general reporting that reflects new revenue.
3 votes -
The ability to turn off resources
We would like to be able to turn off resource view completely when we don't need to see them. It is very confusing when they pop up randomly!
3 votes -
Account Credits API
We are developing our own referral program and require that account credits be applied automatically through APIs based on some event triggers from our end. Referrals account for a large portion of our growth so this is of utmost importance to us.
3 votes -
Staff not being able to add/edit notes at home WITHOUT havening access to the clients personal information.
Staff not being able to add/edit notes at home WITHOUT havening access to the clients personal information. We do not want our team or on-call staff to have access to last name, email, phone number when reviewing client profile or adding notes from phone
3 votes -
Membership purchase - card on file saved to client profile
When purchasing a membership, a card on file should be saved to the client profile without having to click the "consent to store" box.
3 votes -
Prebook/ Rebook option after check-out
As of right now, the only time a Prebook or rebook tracks is if the prebooking was done at check-out before collecting payment. It would be helpful to have the option to either go back to "view appointment" and then be able to select a prebook option to set a new prebooked appointment, OR to add a prebooking tick-box when setting an appointment through "new appointment". Lastly, either function should help track the prebook metric.
3 votes -
Push notifications for all staff to go to business
The business would like the ability to have push notifications go to the SP as well as the business.
3 votes -
Display exact processing time in the calendar view for double booking
It would be great to see the actual time that is open during the process time of another appointment for double booking purposes. Right now, when you hover over an existing appointment that has an open space during process time, it shows the time of the existing appointment and not the open time. It can be confusing to determine what the open time is.
3 votes -
Ability to choose Credit Card Types
The business would like to be able to choose if a debit or credit card can be used. They would like this to be a setting that can be changed at any time.
3 votes -
In reports, I feel Hours Booked for utilization purposes should be the cummulative hours booked and exclude blocks.
Blocks are a majority of time used to denote lunches, breaks, personal time and tasks. It is rare that blocks are used for productive purposes for a business. Most productive uses would likely fall under a service appointment instead. It would be beneficial if the utilization percent used this as then it would reflect hours making money per hours scheduled rather than hours there are anything on the schedule per hours scheduled.
3 votes -
Order of months in Beta Reports
When adding in "columns grouped by month" in a beta report, the months should be in chronological order if the report date range started the year prior.
3 votes -
Amount of time between appointments
When rescheduling an appointment at checkout, it would be helpful to see the number of weeks between the client's last appointment and the appointment that day.
For example, when checking out, I currently have to manually count the number of weeks between the client's last appointment and the current appointment. It would be helpful to have it calculated automatically when rebooking.
3 votes -
delete past memberships
Would like the ability to remove cancelled or past subscriptions from the list on client Product page as it is getting extensive when they cancel and resell for changes and pricing updates
3 votes -
Forms at checkout
Adding "at checkout" underneath the "When" category. I need to create a form for my clients to sign off on at the end of their appointment expressing their satisfaction with the outcome of their hair. This will help to avoid any client stating they were not satisfied with the services provided or their results later, after telling you that everything was good.
3 votes -
Reply to ratings directly
The business would like to the ability to reply to the clients rating from within the actual rating it self.
3 votes
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