7143 results found
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appointment history time stamp
Add time stamps to appointment history. ie: what time the previous appointments were scheduled for.
3 votes -
form expiration
Love the new form expiration feature! It would be cool if it would just have the clients confirm that their medical form does not need to be updated. Rather than have them completely redo it.
5 votes -
Be able to adjust account credit, product credit, etc, manually instead of reaching out to support to do this.
Account admin to be able to adjust account credit, product credit, etc, manually instead of reaching out to support to do this.
3 votes -
Can we have a feature to give the highest day for each service provider and the lowest? Maybe add that to the average day?
I think we should have on the service providers' daily reports what their highest day/lowest day is to date. It may encourage them to increase.
1 vote -
Product Usage Service Charge
Need to have the option for the Business Service Charge to calculate based on Product Usage Cost. We want to see the cost of the product deduct from the service price and have commission calculate off of that sub-total.
Example- Botox is $15/unit and want $6.32/unit to be removed and have commission calculate off of that subtotal.
10 units at $15 = $150.00 minus 10 units at $6.32 = $86.80 (the service subtotal that commission will calculate off of)
6 votes -
Photos uploaded to gallery by treatment/date
uploading photos in an organized way so that we can click gallery and see what treatment/date each photo is from without having to change each photo manually.
8 votes -
Provider and Resource schedule independent of each other
Problem: Resource schedule mirrors provider schedule for a service. Patient is using a treatment chair during the entire duration, however provider can see other patients while the first patient is doing an IV treatment. Schedule allows other appointments to be booked for that treatment chair (resource) even though it's "busy".
Solution: When creating/editing service, have a box to select if resource is "busy" during processing time, even though the provider is not.2 votes -
It would be nice to check out/merge clients having multiple appointments without having to delete the merged appointment
It would be nice to check out/merge clients having multiple appointments without having to delete the merged appointment.
1 vote -
ability to charge a set missed appointment fee for free consultations
currently, you cannot charge a missed appt fee on a free service if you have your MAF set to a percentage. (which we prefer since larger appointment times/services cause more lost productivity when cancelled late/missed. HOWEVER we think it is important to offer free consultations to encourage people to come check us out. Today, though for example, we had a lady book consults on 3 services for an entire hour block...and no showed. We had no way to charge her other than to put a bill on file if she tries to come in again. This just really should be…
3 votes -
Membership Changes
Membership changes like day of monthly renewal or changes to type of membership plan should be an edit option rather than having to cancel current membership and then resign patient up for new plan all over again.
2 votes -
Allowing referral credits to be applied to accounts after first visit
The automated referral program should allow you to add the referral credit not just at the first visit for patients. Sometimes patients come in and only have a consultation done or we may miss the giving the credit at the first visit. The option to add the referral credit in should remain in the checkout window even after the first visit is completed.
1 vote -
Block clients from booking with a special hair/nails stylist
Instead of blocking clients from booking with EVERYONE, but sometimes only a specific stylist doesn’t want to accommodate a customer and don’t want to get booked by he/she again.
We should have a blocking clients from booking with a specific stylists
2 votes -
make note of who is booking/checking out appointments. I can never find who cashes out the appointment.
When a guest books - if tells us if that was booked by our system or the online booking. When it comes to finalizing payments and closing out the appointment, I can never trace it back to who it was to correct any mistakes made at check out.
1 vote -
Pop up notes
Please make an easier way to draw attention to a note. Like a sticky note or post it that can be attached to an individual patient document or chart. Bonus if you can tag staff members to direct attention to the note
1 vote -
Inbasket
It would be so much more efficient if there was an in basket for medical directors that all documents or forms needing to be signed would be due sent to. This would save so much time and duplicate work.
1 vote -
"Arirve" twice for separate appointments on the same day
Make it to where clients arrive twice when they are booked with two separate providers. For example, if they have a lash appointment an hour before a hair appointment, they can "arrive" twice so each provider knows when they are ready for the next service.
1 vote -
Restrict clients from changing their names when booking a return appointment
Disallow clients the option to change their first or last name when they are already logged in and booking an appointment.
2 votes -
Create a one month view options for viewing
Can you please create a one month view of appointments?
2 votes -
Alert for Refund Failures
When a refund is initiated and fails whether due to a processor error, expired card, or other issue there is currently no automatic alert to notify staff. As a result, these failed attempts can go unnoticed unless someone manually checks the status, increasing the risk of unresolved refunds and negatively impacting the customer experience.
We are requesting a feature that triggers an in-app alert to the location’s Notification Center as well as an email to the location’s designated email address when a refund fails. This would ensure the appropriate team is immediately informed and can take corrective action without delay.…
2 votes -
"Star" Important Notes
Be able to 'star' specific notes that need to stay at the top of the "note" section!
5 votes
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