5878 results found
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Client Call Log
Implement a "Call Log" that will direct show within the Client profile.
2 votes -
Guest should be able to edit their BLVD rating
We had a guest come in who accidentally clicked the wrong rating for his appointment and then couldn't change it. Or at least let us be able to add notes to the rating that we followed up with the guest.
1 vote -
Option to change the staff member that completed the Chart
Incase of a mistake of a staff member completing the Chart in another staff member’s dashboard, it would be nice to be able to change the name of the staff member that competed the Chart.
6 votes -
All new appointments made online AND BY STAFF/FRONT DESK. Needing to monitor all new appointments that are made is critical.
Just like there is a cancellation list/notification for each cancellation, there should be a list for all new appointments made, not just online, but by ALL STAFF/front desk as well. Especially when training new staff at the front desk. As an owner, I can't monitor or review their work and ensure excellent customer service, up front for these appointments, in case they make a mistake. I think an All New Appointment log is critical to monitor all new business coming in.
3 votes -
Reporting on Membership Cancellation Reasons
Now that we're required to enter a reason why a membership is being canceled, we need to be able to report on this data to understand the most common reasons why clients cancel memberships and track them over time.
3 votes -
Send clients reminder email before membership is charged
Send clients an automatic reminder email before their membership is charged each month
4 votes -
Labs integration
Be able to perform labs within software or offer an integration
8 votes -
allow staff to individualize cancellation parameters
As the lead Esti/owner, I like to have my week locked in wheres my staff prefers to just have 48 hours. So it's frustrating that I am not able to implement a different cancellation time frame
2 votes -
Create a feature that notify providers of the room number their patient is in
As a medspa, we are in need of a feature that notifies providers of the room number their patient is waiting in. This could be added as another step with the "arrive" button and text they receive! Another system we've used in the past was able to have this feature built in to that notification sent to the provider's phone when their patient was roomed and ready. Otherwise, we're having to use an outside system to communicate from the front desk which room their patients are waiting in.
1 vote -
Create two separate privilege groups permissions for enabling/disabling services and creating new services
Currently 'Edit services' controls if an employee can toggle off/on services and create services. There should be two separate permissions, one that controls toggling services off and on and one that controls creating new services.
2 votes -
Store historical prices for products and services time stamped.
All the data is input naturally by us, it would be really great if it could be stored and reported that service X was $40 until 10/10/2010 and then $45 on 1/1/2012 then $50 from 2/2/2018. The same goes for products, it would provide a fantastic resource for Boulevard partners to better understand their own models and also have the data to contrast. The points of data I’m particularly interested in keeping track of within the ecosystem is sale price, service price, and also purchase price from our vendors.
2 votes -
Past Due Membership Status with Future Cancel Date
For a membership with a future cancellation date, if their final payment failed and they go 'past due', membership should be 'Paused' instead of 'Cancelled' to allow a business to capture the final, unpaid renewal.
1 vote -
Ability to Edit and Remove Banked Units
Right now you can't edit or remove banked units after purchase in the client profile. Please fix this as it makes it difficult with inventory.
4 votes -
card on file for no show
When a client late cancels or does not show up, as the operator, we should be able to collect a fee without calling or texting them for a zip code to enter.
2 votes -
Repeat block go indefinitely rather than requiring an end date.
We have a weekly team meeting that I would like to set up to repeat as a blocked time indefinitely. Instead the max I could set it was a year and now I'll have to go in an reset that up every year.
4 votes -
Please prioritize, bulk import clients from csv
Sometimes we use different platforms to gather leads. Instead of us having to manually enter each lead into Boulevard, it would be helpful to be able to import from a csv. When trying to run a business we do not have time to. sit here and add manually for hundreds of people.
6 votes -
Option to undo a check out
Have the ability to undo a service check-out. Sometimes clients want to checkout right away and pay or redeem a voucher before they are seen and then for one reason or another the service ends up not being performed. You cant undo the checkout or remove the service from the provider so then commission will be calculated for a service wasn't performed & the appointment will show in the clients history as if they were seen when they weren't. You also cant refund a voucher to return it to a clients account.
10 votes -
Full functionality within staff app
Being able to run the entire business within the staff app
3 votes -
Location-specific usage based products
Allowing usage-based products to be editable at the location-level without affecting all locations' settings for that same service.
1 vote -
privilege for mobile vs dashboard
Separate privilege setting for mobile and dashboard
3 votes
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