6230 results found
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When enabling services from within the staff profiles, the view should remain on the current view, rather than bringing the user to the top
For multi-location businesses required to enable staff member services across many locations, it would be helpful to have the view of the service list maintain on the user's view rather than scrolling to the top after each edit. When clicking to customize and make assignable from the staff member's profile, once applied, the view returns the user to the top of the menu.
4 votes -
Cancellation Messaging to support deposit charges
Some services have deposits that are charged so it would be nice to have messaging that reminds the client of the deposit
4 votes -
Duo Android App Support
Check-in to be on a much larger screen, which requires using android instead of apple.
24 votes -
More icons on appointments
Would like an icon on appointment itself under Calendar page to reflect:
Prebooked appointments
Return Request - similar to the heart symbol, but for returning clients
Alternate - Second choice (if first stylist isn't available)
2 votes -
Appointment Type
It would be great to appointment types. New Non-Requests (NN), Repeat Requests (RR) and New Requests (NR). It helps greatly to know these stats for employee growth. What percent of their clients are repeat clients, what percent were their clients recommending them (NR) and how many were New Non Request, clients the salon gave to the stylist or colorist (NN). Way more important than Tags to us.
13 votes -
Horizontal scroll bar on Calendar page
We have 30+ staff and a lot of resources. Instead of making the columns smaller and thus unreadable, would be better to have an option for a horizontal scroll
3 votes -
Staff Performance Report - Avg. Product Units per Client
- used for "coaching and growth"
- a percentage of retail sold by each stylist
3 votes -
Caller ID enhancements
Put calls in a queue. If switching from one call to a new one, show new client's information
Show a caller list
1 vote -
Delete a Pay Rate
Be able to delete a pay rate that was made accidental.
4 votes -
HIDE ALL
Rather than "Hide All" there should be the "only" display option. This will eliminate the issue of the names reloading, as the "Hide All" is so sensitive it does this 9 times out of 10 & is so frustrating!!!
1 vote -
Location identifier on the subscription for the originating location
Business needs the ability to easily identify the membership owning location in order to troubleshoot any client issues at the brand-level or location-level
1 vote -
Add operator to Order details
Used to be able to see in the order who checked them out/made edits or refunds. Would really love to have that back
1 vote -
Staff Performance to include service add-ons
For weekly staff performance review, businesses would like add-ons (number and percentages of add-ons + list of "type" of add-ons) to be included within the Staff Performance beta report.
Data on add-ons/service options helps to properly coach stylists.
6 votes -
Ability to edit the operator from the order page
Include the ability to edit the operator (similar to the staff member/seller) from the order page
1 vote -
Add the operator name to the order page
Add the name of the operator responsible for the check out to the order page
5 votes -
Ability to triple book service provider online
Ability to have 1 service provider booked at the same block of time for three different services all in separate rooms. Today this is possible if scheduled by front desk staff, but client would like the ability to have it available for online booking as well. For example, service provider could be doing tattoo removal, laser hair, and lymphatic drainage and each appointment would start at the same time, but be in different rooms.
1 vote -
The defaults for each location's search function for clients from any view should be searching ONLY the clients of that location.
This would minimize erroneous booking of clients from other locations. If showing all clients, possibly a better UX would be the clients from the searching location be shown first, and a line break with bar "Clients below this line are from other locations" showing other matches from other locations, possibly slightly greyed out.
1 vote -
Apply custom tax to certain locations at the brand level
Right now, for larger multi-location businesses, we need to add a custom tax rate at the location level to the location requiring tax and then a custom tax rate of 0% to all other locations that do not require a tax. This gets extremely tedious when adding new products (particularly packages in which NY requires a tax) because all locations will have to have a custom tax rate applied for a single product.
4 votes -
Handling of multiple clients using the same phone number and/or email addresses could be better in contact center.
A problem of sending a message to one client under a profile is that it gets shown later as a different client or the wrong one. Would be great to show on dashboard that the message thread is with all three clients by showing all their names and denoting that these clients are using the same number.
4 votes -
Memberships need to be TOP of the list above Services
Memberships for those businesses that sell them are a HIGH priority sale. The online booking tool puts them at the bottom of the service list right now. They should be at the top so people can see that they can get a better deal on combining services into a membership. It's lost today at the bottom and we do not see any purchases for them.
4 votes
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