6444 results found
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invoices
Send Client Invoices - This would be amazing to invoice clients prior to a big event or appointment to secure their spots if they are new patients and do not currently have a credit card on file with the practice.
4 votes -
Updating provider on past sale changing report
Updating a past product / package sale for example will move the sale in reporting from the date of sale to the date it was updated for said provider.
This essentially invalidates past iterations of said report and can cause issues with accounting. We would like an option to turn this behavior off or an offering of a solution.
1 vote -
Bulk assigning services for staff members
Currently assigning services to staff requires going into each individual service, clicking "Customize," and then checking “Assignable” one at a time. This is very time-consuming—especially when onboarding new team members or updating multiple services at once.
A bulk-assignment feature would be a major time-saver. Ideally, this would look like a checklist-style view under each staff profile, allowing you to assign or unassign multiple services and add-ons all in one place. Alternatively, a service-staff matrix (where you can toggle assignment across a grid) would work just as well.
Adding optional filters—such as by service category or duration—would make this feature even…
7 votes -
Clients rescheduling appointments
It's crazy that the providers do NOT get notified if someone reschedules an appointment! How are they supposed to know? Just watch the schedule all day?
4 votes -
Referral Program: It would be great if we could set up different referral programs for different stylist. That way some stylist could parti
Referral Program: It would be nice if we could set up different referral programs for different stylist. That way some stylist get to choose if they want to run a special or not.
2 votes -
Include timeclock hours on staff performance
My state just passed a bill requiring sick time pay and all commissioned stylist have to start clocking in and out to track hours worked. Hours Worked is not always equivalent to Hours Booked. Can this category be added to the staff performance report?
The Dept of Labor requires that commissions paid be equivalent to at least minimum wage, so this is an important report to have!2 votes -
Tags under appts
The tags should only show up under a select service even if it's the same client. For example, if a couples is getting a couples massage and then getting facials after, the "couples" tag also shows up under the facial services when we only use the couples tag to let our massage therapist know there in couples room.
1 vote -
Have gratuity option even if the ct is using their account credit for payment.
having gratuity option even if the ct is using their account credit for payment.
2 votes -
Reporting on whether membership cancellation was initiated in store or online via client portal
It would be valuable to understand the volume of cancellations by channel - manually by a glowbar team member or online by the client via the client portal
1 vote -
Change the female request tag
The female request tag should be a different color, preferably pink since its universally recognized as a "girl" color and would make it easier to read since we work in a fast paced environment and every second counts. We have to keep going into the service to read whether its male or female request when the color change would be read without having to even click on the appt.
1 vote -
I suggest you put a google review link in the follow up text after a service.
I love that customers can do a review in their follow up texts, but it would be even better if they had a link to give us a review on google. Otherwise, these reviews are only seen internally. I would like these great reviews to be seen by everyone.
5 votes -
Alert when closing screens without saving
When editing client or product details, there is no warning if you close the popover without saving your changes. The system knows there is a change because it highlights the "save" button, so it should be able to alert me if I didn't click the save button before leaving.
It isn't often, but I occasionally leave the screen thinking I saved the changes and they are all gone forever.
1 vote -
No show / Late cancellation Fee Split
Give us the option to customize the split of the fee between the service provider & business when a client is charged a no show fee. Example: I want to charge clients 30% of the service letting the provider take home 20% of the service and the business keeps 10% of the service.
2 votes -
Schedule alert visiblity
Schedule alert visibility on charts without being visible once chart is submitted. This can decrease errors related to charting, medication, services, etc.
1 vote -
Automatically take deposits when booking in pro
It is so difficult to take deposits when booking an appointment as an admin! Give an option to take deposits when booking an appointment and charge the card on file or check out through Duo.
1 vote -
fix credit card fee reversal
Especially here in Florida, it is common to reverse the credit card fee. Make it so that the client pays 3 or 3.5% per charge and the merchant pays nothing, like so many other pos systems offer.
1 vote -
2 votes
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Membership & Package Purchases to not Contribute to Loyalty Program
It would be great if, now that memberships & packages are not under the product category, they did not contribute to loyalty points earnings. The only setting options are services and products, and if membership charges contribute to these, it skews the program to the point that we cannot use it. We'd really like to incentivize our clients to purchase retail with the loyalty program but can't enable it with the current settings.
2 votes -
Messages new client flow improvement
When you go to text a new client in messages and you type their name and it is not in the system and you click "+ New Client" it automatically deletes the name you just had typed in. When you book a new appointment on the calendar view and type in their name for a new client- it automatically fills the name you just typed. It would be much more effective this way for messages as well.
2 votes -
Taking deposits directly from the appointment- so the deposit is tied to that app.
The current way to take deposits for clients is a bit tricky and complicated, it would be easier not only for our books but for general house keeping if we could take deposits directly on the appointments on our end. That way we can see that the client has paid a deposit SPECIFICALLY for that appointment.
3 votes
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