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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7519 results found

  1. Hi there -
    Discussed yesterday on 11/5/25 - that our practice does not have a the Client Visit Frequency Report Available in our Reporting. We also need to be able to filter clients through tags added to their Client Profile (NOT the appointment itself) to be able to track different plans of care needed for that type of patient.

    For example, when a patient has a tag that states "Rehab", we need a report that will generate for that type of patient only (but can filter through multiple tags) and show how many visits per week they are coming in,…

    1 vote

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  2. Add a weekly option for memberships and subscriptions.

    Especially for those of us who charge a weekly rent rate, weekly is literally the only one that is missing so it shouldn't be difficult to allow us to do this! Super important

    3 votes

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  3. Having the ability to push more new clients to book with specific stylists on Boulevard, you could implement a targeted booking within the software based on percentages to increase a specific stylist's new clientele.

    2 votes

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    1 comment  ·  Admin →
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  4. Currently when we sell a membership the membership agreement pops up on the Ipad and the client just clicks "Accept". We need them to sign it. Please add signature field to membership agreements

    2 votes

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  5. I should be able to process a deposit fee (whether a percentage of the total service or a flat fee) at the time I'm creating a dashboard appointment. I shouldn't have to then close that out, do a separate "new sale" under the patient profile to then have them purchase a dollar amount. That also requires me to create a special service to be able to charge in the new sale. It's a clunky and unwieldy workflow that can easily be rectified by simply allowing for a deposit fee option when creating an appointment.

    2 votes

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  6. 1 vote

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  7. 1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  8. 1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  9. PLEASE change packages so that you do not have to add an additional incentive as in a perk or voucher to the already discounted package! You can not SAVE a created package unless you add a perk or voucher. Please address ASAP and thank you!

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  10. Would like to be able to sell something to patients outside of an appointment. Can you somehow disconnect the idea that all forms, invoices, etc must be connected to an appointment? It would be more beneficial and business friendly if we were allowed to truly function in the capacity any back office would. Not all services or items that need to be completed are always in relation to an appointment when it comes to primary care which is the way the majority of weight management operates.

    1 vote

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  11. Since we have our cancellation policy set to 24hrs before any penalties, clients recieve the following message the day-of: "Free cancellation or modification before Mon, Nov 3, 2025 at 5:00pm CST. After that, changes will result in a charge of 50% of your appointment total."

    The above statement does not account for the fact that it is already the day of the appointment. Thus, it confuses the clients as the deadline date to cancel and/or modify their appointment has already passed. This could be rectified in one of two ways:

    • Change the base verbiage to "Any modification or cancellation at…
    1 vote

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  12. A service product tab for items that can not be resold but are only used during a service that also need to be tracked. So it is in its own location and not mixed with the retail products, the list can get too long

    3 votes

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  13. There are required consent forms for underage clients, so it would be very beneficial and reduce potential errors to be able to manually add a form to an appointment via the API if the client's age is under 18. Otherwise, it must be manually added upon checkin or checked ahead of time by a Hello Sugar employee to send out, which could be missed.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  14. I want to be able to apply a percentage of daily credit card sales to a separate business checking account. This should be managed under the bank account details under the account info section.

    2 votes

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  15. Automated way to reassign appointments from one service provider to another

    4 votes

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    1 comment  ·  Admin →
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  16. We need the ability to directly link each commission line item to its corresponding transaction or client record. Providing this level of traceability would streamline the transaction verification process, reduce time spent reconciling payroll, and minimize the risk of commission errors.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  17. there should be an option to not take out business charge for total commission and not just voucher

    1 vote

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  18. We need an easy way to identify and reactivate clients with vouchers that have recently expired or are expiring soon. Right now, the only option is to do Excel surgery, which takes over half an hour and still doesn’t give me a reliable list of clients. This process is incredibly frustrating for me and for our staff who do reminder calls and texts. The current reports do not show vouchers which are in an expired state at the moment in which I draw the report.

    While I can make a report of Outstanding Voucher Liabilities and change the date…

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  19. 2 votes

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  20. We are an IV hydration and wellness center so it would be nice if vital signs were able to be put in automatically. Height and weight with BMI calculation is important because we also do medical weightloss. This is very important to have the BMI calculated for us.

    9 votes

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    1 comment  ·  Admin →
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