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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6946 results found

  1. Different Booking experience for VIP clients

    Ability to have custom after hour options feature for VIP clients: Without changing the business hours, be able to have customizable options like link, or customize certain staff to be available to take clients on off days, or after business hours

    3 votes
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  2. When appointment is rescheduled AFTER late cancel cutoff, system should bring up late cancel fee checkout flow after rescheduling is done

    Receipt also states "cancellation" it should be "late reschedule fee"

    3 votes
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  3. a way to track phone sales- like being able to tag an order

    adding a tag to a sale would help us track this

    1 vote
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  4. Client Accommodations

    The business would like to add client accommodations manually through the client profile.

    2 votes
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  5. Please make it an option in sales to add a clients name and information after the sale has been completed.

    Please make it an option in sales to add a clients name and information after the sale has been completed.

    4 votes
    1 comment  ·  Admin →
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  6. Hide Service Provider Name in Confirmation Email

    Ability to NOT SHOW who a client is booked with. We move clients multiple times thought the day and cannot guarantee which technician will see them. Please add an option to disable the name of the provider from confirmation emails/texts.

    4 votes
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  7. Reporting for Incomplete Check outs

    Ability to pull reports showing incomplete checkouts, and also include these details in the report: "export with additional details like service, staff, etc."

    3 votes
    Waitlisted  ·  0 comments  ·  Admin →
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  8. Ability to block clients from booking in-salon, not just online

    2 votes
    0 comments  ·  Admin →
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  9. Integration with Intact IQ

    1 vote
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  10. Beta Report: Staff Record Improvements

    1 vote
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  11. New report - Itemized Products and Services

    I would love to see an itemized report for products and services, listing the order(clickable to go right to that order is needed), number, products purchased/services, guests name and service provider. And then making it customized to be able to select the whole company or just one stylist.

    11 votes
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  12. Region-based pricing

    Along with regions, we'd like to see regional pricing where one change on the business level would apply that pricing to all stores within the region rather than having to manually adjust at each location-level

    2 votes
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  13. Bring the ability to remove individual forms from appointments

    Currently if you need to remove a form that isn't needed from an appointment, you have to 'complete it offline' and then 'archive' it. Is there any way we can add a 'remove' option for if the form isn't needed?

    2 votes
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  14. prebooking

    be able to pre book 4,5,6,8,10,12 weeks

    2 votes
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  15. Bring back phone number formatting

    Phone numbers in client profiles no longer have parenthesis and dashes. It is very hard to parse when dialing the phone.

    Old format (937) 837-3755 (don’t dial this, I’m not sure whose number it is, but it is a great example to use here)
    New format 9378373755

    2 votes
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  16. To only have First available for online booking for certain services

    A DREAM feature would be to not show service provider at all for certain services when booking. For our members who are familiar, we want them to be able to book their designated member services with certain providers. But for new clients who book our designated a la carte services, we would love to be able to give them a "first available" only option where they never see the names throughout the process.

    5 votes
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  17. Transition time should NOT be client facing

    While the new ability for clients to reschedule their appointments from their confirmation emails is great, transition time SHOULD NOT be user facing. Clients should not have the ability to see how long it takes the service provider between appointments to clean up/turn over/take a break. For example: Our services are 1 hour MAX, our transition time is 20 min. On the client end, they see their service will take "1.33 hours" instead of "approximately 1 hour". This should be changed ASAP to avoid future confusion.

    21 votes
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  18. Allow pre-set tip percentages on Duo app for products only, as well as service + product

    2 votes
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  19. Contact Log of Client Communications

    Would like the ability to see the text and email history that are sent to customers

    41 votes
    Waitlisted  ·  10 comments  ·  Admin →
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  20. Buy one get one free offer codes

    Ability to create a buy one get one free offer code

    17 votes
    Waitlisted  ·  1 comment  ·  Admin →
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