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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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6435 results found

  1. 11 votes
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  2. A report should be created allowing staff to search for a specific future appointment in the book. For the 'not so typical service', in order to prepare for materials needed and staff to be available. -or- Another way to look at this, let's say you've previously scheduled a complex service with a client and can not remember when it is in the future / can not remember the client... being able to search the service would help.

    2 votes
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  3. Please add more specific examples - screenshot views from SP view for these. Dashboard view and personal phone view. https://support.boulevard.io/en/articles/5941554-personal-calendar-syncing

    2 votes
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  4. 1 vote
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  5. Right now, there are three cases that cause a lot of confusion internally.
    - Email addresses are not required for profiles
    - Multiple profiles with the same email address can be created
    - Case sensitivity in emails (which doesn't exist on any other platform), which means chris@ is considered different from Chris@

    8 votes
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  6. The business would like to be able to run reporting specifically on refunds. Currently you can see payments and refunds together but there is no way to separate the two. You can also run a Daily Summary and filter to view only refunds but all orders still show just as $0.00 for the refund. They want to see a list of only refunded orders.

    4 votes
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  7. In the Service Profile, we would like to indicate whether or not this service is able to be paired with other services within the same appointment.

    Example: You should not receive ___if you are also receiving ___.

    4 votes
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  8. We would like to be able to turn off resource view completely when we don't need to see them. It is very confusing when they pop up randomly!

    3 votes
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  9. 40 votes
    Waitlisted  ·  4 comments  ·  Admin →
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  10. We have multiple locations and sometimes providers will travel between shops. There needs to be a better way to disable them from showing up on online booking OTHER THAN entirely removing the second location from their account profile. This makes us have to re-set up all their services and payment settings if we do it this way, which is very inconvenient. It would be AMAZING if, when going online to book, clients did NOT see any service providers under our location if their books aren't open. This gives the client a false sense of hope, and they will add themselves…

    2 votes
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  11. 1 vote
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  12. The ability for clients who walk-in to have the option to book their next appointment via the Booking Widget in the Duo App on iPad.

    Context: Client walks into business, there is no availability and the client cannot wait for a walk-in appointment. The client would like to book for a future date so instead of "Check-In" or "Walk-In", there is a third option to "Book Appointment" which opens the business's Booking Widget.

    This would be great for all businesses, especially those with deskless models, for a complete client experience engaged in the Duo App.

    This would also be a…

    6 votes
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  13. It would be great if we could have an option to say "Memberships automatically cancel after being unpaid for X days or months" We would definitely want this to be a customizable setting, perhaps even on the location level, but it would help has from ending up with 100s of past due memberships on our books

    6 votes
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  14. 6 votes
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  15. Reporting that would reflect products that had zero sales

    6 votes
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  16. I'm hoping to make receipt printing a little easier, by being able to set up printer settings separately so when clicking on "print receipt" user isn't prompted to select each settings every time and the receipt just automatically prints out.

    4 votes
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    • turn on/off feature for stylists not taking clients
    6 votes
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  17. Ability to create offer codes with decimal points. For example, an offer code that is 6.625%

    5 votes
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  18. Since we have been limited to only eblast only those who have been in the last 24 months, give us more ability to segment the client list. For example those who had a particular procedure or came in a certain time.

    4 votes
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  19. Right now everyone one gets forms attached to every appointment. Clients are annoyed they feel like the have to fill them out every time they come in. The system should know if we are adding a brand new client and booking an appointment then the new client should get forms. The settings need to be for NEW clients, not every appointment.

    3 votes
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