7099 results found
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Full migration - past appointments
Full migration from software
3 votes -
no show
when a customer does not show up is there a way to mark the appointment that the patient did not show up? or have the system automatically identify that appointment as a no show and charge them
3 votes -
different tip percentage option
Ability to have a different tip percentage prompts for different services. This is because on some high ticket items like Botox, Filler, etc. it is not customary to tip the same amounts as regular services
2 votes -
Allow the cancellation of one appointment in a group of linked appointments
When a client is coming in for multiple appointments in a single day and those appointments are linked.. if they decide to cancel one single service, the system cancels all of the appointments that were linked together instead of allowing you to cancel just one of the services in the group.
2 votes -
1 vote
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"No appointments available" for request through online booking is extremely explicit.
I find that when potential/existing clients see this they believe either that there are absolutely no appts available that day or believe that the requested staff is fully booked on a day they are not even scheduled.
It would be better to let them know that there are other service providers available on that date to attempt to retain the potential booking and not be worded so absolute that there is no hope to get an appointment on the selected date.
Additionally the flow implicitly causes the client to assume that the service provider was or is fully booked on…
5 votes -
Review of Marketing Billing & Effectiveness & Metrics
I'm all for paying for the marketing expenses, and love the idea of the marketing suite. However, I believe the billing system is unfair. It's set at $2 for each email SENT.
At one point, two of my daughters and my sister received services. I only levied a $30 product fee on my sister, and I didn't charge my daughters. However, I was billed for marketing emails sent to them, even though they never opened or read the emails.
I only know this because I was curious of the marketing metrics and had to reach out to Boulevard to obtain…
4 votes -
Service alerts such as outages or feature issues with Boulevard as push notifications in professional app
Often alerts are business critical and the only way to see them is on dashboard. Staff that do not normally use dashboard do not see these alerts and it may be crucial that they are aware of the temporary issues despite not being in front of dashboard (or if someone dismissed the alert). Having these mission critical alerts go out to all service providers could mean the difference between disconnected massive confusion and collective working around.
2 votes -
Slack integration for blvd help chat
This would be instrumental in helping businesses that have staff all over the place work together alongside Blvd in-house support. I'm thinking that the Blvd helpchat (bot or person) can communicate with the slack channels for Blvd businesses. Advantages include, does not require full instance of dashboard to ask for help, can have group chats and bring other staff in so that multiple operators can get the solutions from Helpchat without having to copy/paste and screenshot things to each other, provides service providers who never use dashboard to get a way to seek assistance on using features.
1 vote -
Calendar past week view
Can we have the calendar show how many weeks in the past a certain date is(-1w, -2w, etc)? I frequently have to count backwards on the calendar and that would help.
11 votes -
Unlocking invoice & inventory
Give permissions to certain staff members to unlock an invoice and edit inventory incase the wrong product was pulled so the correct information matches charting/invoice
3 votes -
Care Credit cards are not real credit cards
Please stop allowing clients to reserve appointments with CareCredit cards. These are not real credit cards & cannot be run if they no-show or cancel last minute. Your system is supposed to be running verification on cards when appts are booked, so it must not be doing this.
3 votes -
Revise Email Receipt so Request for Review is visible within a mobile screen
I agree with others that we should have the option to text the receipt but more importantly that the prompt to leave a review should be visible within their mobile screen. Clients see that it is simply a receipt and do not scroll to the bottom to see that they are being asked to leave a review. We would greatly appreciate this so we do not have to keep verbally giving these instructions and come across as desperate for reviews!
3 votes -
Tracking partial product
The ability to track partial product like half a syringe of filler.
25 votes -
Booking widget- Spanish translation option
We have many Spanish speaking clients who use the booking widget. It would be very helpful to have. If they are on the booking widget and could turn on a translate feature to book, that wold be great
7 votes -
Include 50% charge policy in automated texts
We would love the automated texts to include the 50% charge policy, so when they are charged they aren't blind sided by it.
23 votes -
Ability to close out all messages at once
The. business would like to the ability to "Select All" and close out all of the open messages rather then having to open each message and close out.
22 votes -
giftcard with Expire dates
Let us have to option to add an expiration date to our gift cards. We do gift card specials sometimes but we like to run them to be used by a certain date
3 votes -
Change appointment tile color in Front Desk tab for each appointment stage
It'd be great if the appointment tiles in the Front Desk view changed colors depending where the client is in their appointment process so that receptionists can easily identify what stage the client is in.
2 votes -
Packages at checkout
All packages need to show up at checkout. For ex, if a client has a gorgeous glow package, but wants a rapid, the gorgeous glow doesn't show up. It would be helpful to see all packages.
6 votes
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