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128 votes
An error occurred while saving the comment Lillian Taylor supported this idea · -
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7 votesLillian Taylor supported this idea ·
I would like to propose an enhancement for our confirmation text system. Currently, users can confirm appointments or actions by replying with "YES" to a confirmation message. I suggest that we also include an option for users to easily cancel their confirmation directly from the same text.
For example, the message could read:
"Thank you for confirming your appointment. Reply 'YES' to confirm or 'CANCEL' to cancel."
This would allow users to cancel their confirmation without having to call or go through additional steps and improving the user experience and making the process more efficient.
I believe this small addition could greatly streamline communication and help avoid any confusion. Thank you for considering this suggestion!