Boulevard urgently needs to address gratuity controls. The current all-or-nothing setup is not acceptable for any medical spa operating legally and professionally. Gratuity prompts cannot appear for medical treatments or licensed medical providers, yet they are required for esthetic services. At this time, your system forces businesses like ours to either violate medical compliance standards or remove gratuities entirely, which is not a workable option. We need the ability to turn gratuities on or off at the provider level and the service level. This is not a convenience feature but a compliance requirement, and it needs to be prioritized immediately.

Came here to post this!

We love using Boulevard and appreciate the continued improvements you’re making. One area that urgently needs attention is gratuity controls. At present, the software only allows gratuity settings globally, which means gratuity is automatically prompted for all services and all providers.

In a medical spa environment, this creates significant problems:
• Professionalism & Compliance: It is inappropriate (and in some states, not permissible) to solicit gratuities for licensed medical providers (e.g., Nurse Practitioners, RNs, PAs, MDs). Having gratuity automatically appear for medical injectors reflects poorly on the professionalism of the practice.
• Client Experience: Patients often feel uncomfortable or confused when prompted to tip for high-dollar, medically regulated services such as Botox, filler, or laser treatments. This undermines the client experience and the professional brand we work hard to maintain.
• Operational Need: At the same time, gratuities are absolutely appropriate for other team members such as aestheticians and massage therapists.

Request: Please implement the ability to toggle gratuity acceptance on a per-service and per-provider basis. This could be as simple as:
• A checkbox in each provider profile (“Accept gratuity: Yes/No”), and/or
• A toggle in each service setup (“Gratuity eligible: Yes/No”).

This would allow us (and many other hybrid medspa + salon practices) to use Boulevard in a way that is both professionally appropriate and legally compliant.

I’ve noticed this request has been added to your feedback portal, but it continues to be waitlisted. Given the compliance and reputation risks, we urge you to prioritize this update. It’s a straightforward change that would add huge value to many of your clients in the medical aesthetics industry.

Thank you for your consideration —

Please allow us to mark which providers and services are eligible for tips. Without this feature, medical spas risk asking for tips at the time of checkout for medical services. Our practice must keep the tips on for our estheticians. Aesthetic Record has this feature. Thank you.