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  1. 6 votes

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    1 comment  ·  Ideas Hub » Other  ·  Admin →
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    Ben Stevens commented  · 

    Buried in the payment processing contract with Boulevard is language that you will never allow gift cards to expire if you use Boulevard to process them. I just learned that this year.

    So, it doesn't matter what your state allows, Boulevard is forcing you to keep them forever if you use their system. I still tell people the state law on expirations, then I honor them past the expiration since they are in Boulevard.

    The big issue for small businesses is that we have no way with Boulevard to remove the liability from our books. So all the old unredeemed gift cards just keep adding to our liabilities.

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  2. 2 votes

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    Ben Stevens commented  · 

    We would love to limit how many deep tissue massages our therapists can do, so a similar limit with that would be wonderful!

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  3. 1 vote

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    Ben Stevens commented  · 

    I added a "promotional" payment method under "other" and I use that for all of my donations. It makes it easy for accounting to say that these are all donations.

    The one downfall is that it will still charge sales tax if you are using it for products. So, not perfect, but it works well for gift cards.

  4. 13 votes

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    Ben Stevens supported this idea  · 
  5. 2 votes

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    Ben Stevens commented  · 

    The ability to set this to certain hours would be ideal. Kind of like the away message: Notify me after business hours (Ideally send me the whole text) So I can decide if I need to log in to deal with it or if it can wait until we are open.

    Allowing texting in the app would solve most of this as I could just have notifications turned on for those messages and see it all right there in the app.

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  6. 9 votes

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    2 comments  ·  Ideas Hub » Other  ·  Admin →
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    Ben Stevens supported this idea  · 
  7. 3 votes

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    Ben Stevens supported this idea  · 
  8. 31 votes

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    Ben Stevens supported this idea  · 
  9. 11 votes

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    Ben Stevens supported this idea  · 
  10. 5 votes

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    0 comments  ·  Ideas Hub » Other  ·  Admin →
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    Ben Stevens supported this idea  · 
  11. 2 votes

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    Ben Stevens supported this idea  · 
  12. 3 votes

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    Ben Stevens commented  · 

    Simply showing the add-ons and modifiers would be super helpful. I often have to dig to find out if someone did a certain version of a service when they just want "what they had last time".

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  13. 75 votes

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    Ben Stevens supported this idea  · 
  14. 4 votes

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    Ben Stevens supported this idea  · 
  15. 6 votes

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    Ben Stevens supported this idea  · 
  16. 3 votes

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    Ben Stevens supported this idea  · 
  17. 2 votes

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    Ben Stevens supported this idea  · 
  18. 11 votes

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    Ben Stevens supported this idea  · 
  19. 3 votes

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    Ben Stevens commented  · 

    Our Sauna and Salt room are set up as service providers, but we only put one to four people of the same group in there, so it is pretty easy to schedule as that. Unfortunately you have to tell people to not tip the sauna, but overall it works well.

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  20. 2 votes

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    Ben Stevens supported this idea  · 
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    Ben Stevens commented  · 

    We are not your size, and we aren't having the Duo issues you are having (our Duos are the original first generation from 2021(?))

    We do, however, keep our duo iPad setup with Square and keep a square reader charged and just use that during outages.

    We already have a Square account for some of our online sales, so it is seamless with that.

    It is slightly awkward to use with guests, but it beats trying to call people to get payment information over the phone after the fact.