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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7187 results found

  1. instead of providing a client with steps to obtain their own referral link if they need help, just being able to share the links directly helps give a good client experience

    1 vote

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  2. I switched from another scheduling system where you have the option to turn off online booking, or keep on online booking. That way if you need to know whats going on that day at work, like someone is coming in to shadow you, people can still book online, but you know other things going on it your day on the same calendar. The time blocks were different colors (either light grey or dark grey for example) so that you know that light grey is still able to online book, and dark grey is not, that way you don't get confused.

    2 votes

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  3. Duo should link to mobile app or allow tap to pay on mobile app like Square features. Square allows you process the entire transaction from their app and its quite easy/helpful.

    3 votes

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  4. Currently you cant see the prices of services easily at all when booking. It does not show you the price of the appointment until you are almost done booking it. I would like to be able to easily see all prices for different artists while I am on the phone with a client. Right now I have to basically book it to be able to tell them the price.

    26 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  5. "Precision Scheduling" - Where to begin?! Right... well it was really smart to trademark since others will surely want this level of deep learning /s.

    When we were notified in April of this new "feature" I read through the online support document, it surely read as though these changes were optional or opt-in. Some examples from the support document; "When Precision Scheduling is enabled", "Precision Scheduling is available for all Boulevard customers". Based on my interpretation of the support document, no intervention should be required on our part? My point is, it's enabled and there is no accessible "switch" to…

    17 votes

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    1 comment  ·  Admin →
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    We're in conversations with Shawn about his issue here. Kudos to him for catching what might be a bug that we plan to fix. We've also been able to adjust Precision Scheduling's settings to better suit their preferences. Please reach out to support if you'd like to adjust how Precision Scheduling works for your business. Between the bug fix and settings adjustment, we're confident we'll end up somewhere that works well for them!

  6. Please add a feature to be able to assign a barcode to packages. It's available for "products" but not for packages. For example, when I sell a weight loss package, I would like to be able to scan a barcode that I created for it, rather than have to scroll and search during checkout. I have many "packages" that have very similar names and scanning a barcode would be much easier than scrolling through 20-30 package options that all look the same at quick glance.

    1 vote

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  7. If you click on the patient's calendar appt, it should take you to their chart. It's a big pain to have to go to clients and then find the chart. Extra steps!

    1 vote

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  8. It is difficult to track when patients owe you- especially when it is busy at checkout time. Make a feature where it auto ads in the outstanding amount to the current checkout with a note in the sidebar what it relates to

    1 vote

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  9. It is difficult to track when patients owe you- especially when it is busy at checkout time. Make a feature where it auto ads in the outstanding amount to the current checkout with a note in the sidebar what it relates to

    1 vote

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  10. feedback- I dislike the new format as it only lists 3-5 forms when you try to add one on an office visit, and there is no way to search for one. This is a big problem for me as I can't get the form attached to the visit to take notes!
    Also- one of my most used charts is usually not listed as a choice, so I have traditionally had to search for it...now I can't even do that. We need to be able to "star" favorite forms so they are at top of lists with things like this.

    going…

    1 vote

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    Waitlisted  ·  0 comments  ·  Admin →
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  11. Our front desk computer runs Chrome, and we have multiple websites that require multiple passwords that are autofilled when we need to access them. Having to manually enter a password everytime is tedious and time consuming. On the downside, it means everyone with a BLVD login can log in to eachother's profile. This means receptionists have access to admin info and without logging out, people make notes under the wrong profile.
    There is currently no fix for this, but would be cool if you could come up with a workaround.

    2 votes

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  12. use ai to make suggestions based on historical data on different business operation strategies such as "Reduce/Increase staffing/hours Saturdays in December." or "Change availability of staff A because their usage is low/high." or "Run a 30% off special in the spring based on customer trends." or "Call/Email these people to offer xyz service based on previous bookings."

    Basically use data to give automatic insights and suggestions to the owners of the service. Currently, we have reports which are great. However, it would be nice to get trendiness, graphs, charts, and suggestions/recommendations for the non tech-savvy owner who uses your services…

    6 votes

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  13. change a client name on a scheduled appointment

    2 votes

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  14. Be able to mark of online booking as they are checked instead of "read All"

    2 votes

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  15. When a product has 0 in inventory, it still lets you sell it with no alert that it's out of stock. It would be nice if while checking a patient out, it still lets you sell the product, but will give you an alert that 1. the product is getting low and 2. the product is out of stock.

    2 votes

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  16. We need the capability to pay different commissions on certain products. Maybe based on category. Such as 10% for retail like shampoos and conditioners. 7% on styling tools because their markup isn't 100%

    2 votes

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  17. Accidentally checked in a client by mistake, the only way to undo the mistake is to void the entire ticket and then re-book the client. We should just be able to quickly undo a mistaken check-in

    1 vote

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  18. If a patient changes which membership they are on or the cost of their membership changes, it would be nice to be able to edit the price that the patient is being charged rather than cancelling and restarting a new one

    2 votes

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  19. 5 votes

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  20. Hello, we would like to have the ability to limit the amount of reward dollars that can be used during checkout. Currently, the system only allows us to apply the full available reward amount. Is there a way to set a specific limit per transaction?

    2 votes

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