8442 results found
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Campaign Flexibility
I would appreciate the ability to send campaign-style messages to any client(s) I choose, whether that’s a single client, a manually selected group, or a custom list, without restrictions tied only to predefined segments.
2 votes -
Multiple services for adding Voucher manually in Wallet
Now that we can manually add vouchers to a client's wallet, please give us the option to add a few of the same types of services like we can when creating a package in the first place. Meaning:
I have 5 types of services under "90min massage" and when creating a package deal I can make them all redeemable: (Swedish, sports, deep tissue etc). But if a client needs a voucher added to their wallet, it can only be assigned for one service (only 90min swedish). So if they happen to book a 90min deep tissue instead of a swedish…2 votes -
Reinstate the Cancellation Policy Notice on Booking Email (that includes date/time they cancel by)
The booking email used to include:
"Free cancellation or modification before [date] [time]. After that, changes will result in a charge of [fee] of your appointment total."
This is not only available in the the text messages now. Please turn this feature back on.
4 votes -
Change the gift section
When someone goes to buy a package .. i want there to be a 'buy as a gift' section where they can send it to someones email with a gift card and its a package with services... not just a $ amount gift card
3 votes -
appointment change history
like the time stamps for a full appointment reschedule, having time stamps for any changes to an appointment (ie provider change, room change, etc) would be incredibly helpful when trying to figure out appointment/schedule changes among staff
13 votes -
Offer code report for future appointments
Offer code report for future appointments to show what offer codes are being applied to appointments booked.
8 votes -
consultation fee charge applies to account credit
I know many people charge for consults, as do we. We allow the patient to then use the consultation fee toward service or product within 365 days from consultation of their choosing. I think it would be nice to have this charge apply as an account credit for the patient. We currently have to manually add the credit (and then babysit the calendar for 364 days to ensure they're within their allotted window of use). If it's missed, with an online consultation booking for example, and the client books and attends the future service, we are often reminded by the…
2 votes -
Personal Notification through APP or via text when I client texts a specific location
I need to receive a personal text alert as an owner admin when a client sends a texts to a specific location. We have 5 + locations. I need to ensure they get a response.
2 votes -
Photos uploaded to gallery by treatment/date
uploading photos in an organized way so that we can click gallery and see what treatment/date each photo is from without having to change each photo manually.
11 votes -
Ability to add time block to all
We would like to be able to block everyone without adding an individual time block to each schedule. Can you create a BLOCK ALL?
37 votes -
Reports with Actual Patient Names and Service Names, NOT ID
Please create an Appointment Report with actual patient names, service names, rather than patient ID and service ID. (Information without actual name is pretty much useless. )
Aesthetic Record has this report called "Booking History" that shows all the bookings, rescheduling, and cancellation in one report, that was very useful for our operation. We don't miss their platform at all, but I think that something like that on Boulevard would be very, very helpful. Thank you for your consideration.
3 votes -
Swap Group
If a client normally receives a monthly facial as part of their membership but isn't able to come in for 2 months, they should be able to take those 2 unused facials and upgrade to a higher level facial. For example, the membership provides a monthly Signature Facial. But, the client hasn't been to the office in 2 months. The value of the services owed equates to that of a higher valued facial (Hydrafacial for example). They should be able to "swap" the 2 unused facials and the system should be able to "pick them up" from the client's unused…
2 votes -
Text Messages and Notifications
We’d like to request that all patient communications and responses be routed through the Boulevard app going forward, so that our team can access and reply to messages both on iPhones when out of office and on the iPads in office.
It would also be incredibly helpful if push notifications could be enabled on our devices when new messages come in—especially during off-hours—so that no patient messages are left on "delivered" and we can maintain a high level of customer service, even when team members are on call.
9 votes -
Give us the option to send reminders for Google and Boulevard reviews!!!
Give us the option to send reminders for Google and Boulevard reviews!!!
9 votes -
request time outside of scheduled hours
I need an option for clients to request a time for a service outside of providers scheduled work hours and have them decide if they want to come in of not.
1 vote -
Promo direct booking link
Direct booking link for any promos we want to run, currently this isn't an option
1 vote -
Ability to see a quick list of memberships by status for a location in the Memberships tab
This ability would allow the front desk staff to quickly reference and monitor the number of members they have in each status category, and take action when and however needed.
4 votes -
Notifications for Business Managers
I would like to be able to receive notifications as a business manager to a specified email address and phone number. I imagine this like the staff notifications where we can toggle on/off text or email. Things like: Form completed [client name], cancellation [client name], reschedule [client name], online booking [client name], no-show [client name]. It would be very helpful in managing day-to-day client actions.
5 votes -
Subscription report is incorrect/incomplete
When you run a subscription report, any client that has more than one subscription will show up blank. This defeats the purpose of the report because you then have to look at each client individually to determine their status.
As an example, if a client has previously canceled a membership, but started a new one, their status on the Subscription report will be blank.
1 vote -
Add Items in Cart w/o Checkout Permission
Would like staff to be able to add services, products, packages etc in the checkout window of an existing appointment w/o the permission to complete checkout.
1 vote
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