7449 results found
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Forms: Allow "Yes" answer to trigger the next question to be required
In some cases a question is only required based off the answer of a previous question. Would need that when a client chooses "Yes" the next question is required, but if they select "No" the next question can be skipped.
This is common with "If yes, please explain" or "If yes, on what date?"
1 vote -
New verbiage at online checkout
We receive calls weekly from clients confused while booking online if they're going to be charged at booking or after the appointment. When checking out online — looks like you're being charged that total. Google Analytics show that that step is the place where most people walk away.
There's a VERY small note that states:"Your credit card will be used to hold your appointment time and will not be charged until after your appointment has been completed." but even that is confusing if you're referring to the completion of the booking. Needs to be reworded
7 votes -
A way to have client booking messages sent to the business so they don't get missed/overlooked
Adjust settings so these messages are sent to the location email, not the service provider since most have email notifications turned off -- unless you can include it in the text /push notification
5 votes -
Include Service Provider Name along with client name for each appt within the Front Desk View
it only shows the client's name
1 vote -
Multiple phone numbers for staff profile
Our staff uses smart watches and would like to be notified of a client's arrival on their watches, but their phone numbers linked in the employee profile is different from the one linked to their watch. In the communication preferences, we would like to specify the phone number for the alerts.
3 votes -
Disable help chat for certain privilege groups
Staff in specific privilege groups need to address their questions to managers prior to Help Chat.
3 votes -
Messages submitted when purchasing a product should be sent to business
I'm in the middle of a big push of selling memberships online – I know clients are using the "add message" feature with checkout but I believe since there's no associated appointment, that I have no way to access these messages. I'm missing the first communication (and some testimonials) from new clients!
3 votes -
Hotel integration - OnQ PMS
Hilton uses OnQ PMS.
When checking out a client, the front desk can then charge them in one swoop rather than two different transactions.
1 vote -
Accept custom fees
Allow for businesses to accept custom fees such as a Green Fee as part of service checkout.
50 votes -
Beta Reports: Client email in Subscriptions report
Client email field in Subscriptions report (currently available only in classic)
4 votes -
When confirming appointment in the auto text it would be nice if the service providers name shows up along the service time and date
Accidents do happen when booking online and or by the representative. To be proactive in this matter it would be nice if the auto text had more details.
5 votes -
Allow Service Option Groups to be shared across all services (toggle on, off, and add new)
It would be very helpful if when you create a Service Option group that you can use that same group on another service by toggling it on. That way if there are standard addon types that you create for Lashes, or Nails, or Pedicures, etc. You can turn on the option group for the service without having to recreate them for every service. I envision that the service option group page would just show all possible groups with a toggle on/off slider and still option to create new groups.
3 votes -
1 vote
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Beta Reports: Filter for note within Payments and Refunds report
Ability to filter payments and refunds report by the Note to support businesses using the "Other" payment type for house charges etc.
4 votes -
daily calender viewing
It would be very helpful if there was a way we could condense the viewing screen to be able to view the whole day without having to scroll up and down. It would make for faster booking and less mistakes because you could see the whole day all at once.
3 votes -
Omni search instead of just client search at top
Searching [Shampoo brand] shows list of products that match the name and lists pricing. Also for services.
Would save people a lot of time to price check things or services if simply typing them or scanning them into the search showed details like pricing, stock, description. Currently price search is creating an appointment or product sale and essentially creating a mock-sale to give this information.
5 votes -
Case Pack adjustments when creating new POs
Some suppliers require you to order items by the case pack (in specific multiples). So when adding "low stock" or "all stock" it would be great if the PO knew to update the Order quantity by the required multiple
1 vote -
Service that can only be paid via voucher, and does not show currency equivalent
Specials, promotions, voucher services sometimes do not need pricing to be showed externally since they make no sense to the clients anyway. Should be a way to make it so that these services can only be paid for using vouchers and not case equivalents or other payment methods.
17 votes -
Add Product Recommendations to Client Profile & Appointment
When working with a client it would be great to just add a product recommendation to their appointment ticket so it's already there at checkout and doesn't need to be added. Or at least be able to add the product recommendation to their profile so the front desk knows specifically what was recommended
7 votes -
Client's email addresses that have been receiving bouncebacks (hard) should have indicator on profile
And during checkout that the client's email address appears invalid.
Would help salons better foster better communication, so many times clients put in emails incorrectly, or we heard them wrong, or they moved on to a new email address. Unless the salon knows that an email address is invalid for some reason, we'll continue marketing, sending receipts, sending booking confirmations for no purpose and give both the client and staff a false sense that communication is happening.
8 votes
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