8542 results found
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1 vote
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2 votes
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2 votes
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Edit Gratuity
When more than one apt is charged together (ex. mom and son) with 2 separate stylists sometimes the guest puts the tip all on one person but wants it split. There is no way to do this without voiding and redoing. It would be nice to be able to edit the order without having to void and recharge.
5 votes -
Require a valid credit card to add to Waitlist online and internally
Currently, clients aren't required to leave a credit card if they're not booking fully and just joining the waitlist. It's counterproductive that it's the 'exception' to the rule!
It's easier to book from the waitlist knowing their card is already on file instead of trying to hunt a client for their cc info last minute (since it's our policy...many times it took 3 days to get in touch with a client to add their cc info before booking an appointment) or maybe even collecting a small deposit or percentage of the service to join the waitlist. Nevertheless, the option for…
11 votes -
Loyalty Program connects with client Referrals
The loyalty program can also include client referrals. So when you refer someone, you automatically get points once it is added to your account, instead of manually keeping track. Heavy on client referrals.
62 votes -
11 votes
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1 vote
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1 vote
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Message notifications only show when unread.
I am unable to tell whether or not a new message has come in unless I physically go into Messages. Having notifications for old messages isn't helpful to me, and just having the purple pop up when I receive messages would be really great, especially on busy days.
14 votes -
2 votes
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Custom Automated Text Messages
Today we manually text message clients when certain actions or appointments are booked/take place. It would be great if we could build this message workflow and automate these steps. We have been complimented on our customer communication methods and this form of automation would ensure no client is being left behind.
For example:
RELEASED AFTER AN ONLINE CANCELLATION BY A CLIENT:
Hi XXXXX - Thank you for letting us know about your cancellation. It is appreciated. Did you have an alternative date and time in mind that we could hold for you? XXXX @ Lash Lovers
RELEASED THE DAY BEFORE…
234 votes -
No more duplicate clients
If a returning client books online for the first time it creates a new profile even though they are giving the exact same information. This is a major problem because the front desk doesn't know there are duplicate profiles and when closing out the client we check the history to know the price. This has caused clients to be overcharged and then we have to deal with a refund.
625 votes -
Shared Note Widget
It would be super helpful for the front desk to have a "note widget" or section that the coordinators can share a collaborative checklist/notes.
6 votes -
integration with more messaging platform
I find myself working with texting within Boulevard, sending Facebook messages, and emailing guests at the same time it would be very nice to integrate some or all of these platforms into Boulevard to keep customer communications consolidated and visible from one application (Boulevard)
5 votes -
Have the option to removed "paid/completed" appts from the schedule
I had a client prepay for services, but then needed to cancel(we refunded her) - now I have a ton of space that is being taken up by this appt and no one else can book online for it. Please help - quick!
5 votes -
1 vote
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Allow $0 checkouts without using the duo
It is frustrating to have to use the Duo iPad app to checkout $0 services with no gratuity. There should be an option to just checkout and close without the duo/charge card being forced.
12 votes -
Client can cancel within online booking
client facing side of boulevard so the client can cancel within their account. many complain about it by email. hard to keep track of.
9 votes
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