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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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  1. Currently shows strange selection of staff which appear to be staff that were working same as originating date, which is probably the least helpful view.

    A power-user feature would be when opening a new day, to show originating staff, mark as not working and show context jumps to days that are nearby (Blank is working +2 days on Tuesday and +3 days on Wednesday. Then also show the columns of staff that ARE working that day and highlight the staff that this particular client has previously been in with.

    So you'd like to reschedule for this Friday, so sorry it…

    1 vote

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  2. Credit card deposits should happen next day not 2 days later.

    7 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  3. 4 votes

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  4. Example, staff member goes on leave of absence, appointments for this provider must be cancelled. Then business hires or extends hours to another provider. Going through the cancellation list to manually see which appointments can be salvaged is possible but would be easier if the format was filter-able by date of appt and service provider.

    1 vote

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  5. Would like the ability to set other assigned staff to receive notifications for their own schedule and another stylists schedule. For example, an assistant that is taking their own clients and needs to also receive alerts for a stylist they're assisting.

    7 votes

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  6. It would be helpful to be able to choose to publish good ratings/reviews to business website. Booker has this feature.

    13 votes

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  7. 1 vote

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  8. It would be great to have fields in staff profiles to enter their birthdays, emergency contacts, address, start date/termination date, and social security number. this way I do not have to have their physical employee file with me or go to the physical file cabinet for this information.

    I do not really need emergency contact information for guests, but I definitely for staff. Thank you.

    16 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  9. 1 vote

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  10. When client buys a package/membership online, send email on how to redeem afterwards and on the final "Review Your Booking" page, there should be a button saying "Book your next appt"

    6 votes

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  11. 6 votes

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  12. To help avoid someone from accidentally not tipping when in a rush it would be great to have a setting that allows us to have the tip selection default to whatever amount we want (20%) instead of defaulting to the "no tip" option.

    2 votes

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  13. Report- Unavailability and time off requests

    5 votes

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  14. We don't need a signature at checkout for the reception app, it confuses our clients who think once they have signed that they no longer need to hand me their card. We would much rather just have the gratuity options displayed for them to choose and then I can proceed with the payment for them.

    2 votes

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  15. 3 votes

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  16. Because - one service charges a different rate per stylist or colorist... For example a womens haircut... we have 5 different rates depending on who is doing it. It would be confusing to the customer to put women's haircuts 5 times with a stylists name behind it. Most of our services are a different rate for per staff member as well all of our services. It would be so easy just to put out 10% service charge in and that is what it would be for all services and who ever does them.

    3 votes

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  17. 2 votes

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  18. Currently we are unable to read all of the open or closed messages in the message center. It is necessary that we be able to scroll through the complete list of messages not just the most recent 10 or so. Please fix this.

    2 votes

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  19. 2 votes

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  20. My team has many tabs open for each section of the dashboard. It would be extremely helpful to have those tabs named according to the page they are on. i.e. Manage, Messages, Reports. See screenshot for reference

    4 votes

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