8542 results found
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13 votes
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Confirmation Message on screen when client cancels appointment online
When a client cancels their appointment online, it does not show an immediate confirmation when you select the cancel button. When you go back to the original booking email and click manage appointment it pops up as cancelled. People have been calling to confirm cancellation of an apt so . I thought I would check in. Also, a reschedule option would be nice so they don't have to start all the way over on our website.
7 votes -
Mobile Optimized Online Booking (website)
The mobile online booking through the website functionality using the widget does not work properly when using your mobile phone. Mobile phone usage has become mainstream, even more so than computers, when booking appointments or ordering food or booking an Uber ride. Mobile optimization should be one of the priorities so that customers can easily book appointments whether on their phones or laptop/desktop computers. Currently, one way this works is by enabling "open in new window". My website is run on SquareSpace and so if I'm simply running the widget, I cannot get on the booking site using the widget.…
20 votes -
4 votes
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1 vote
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Show Waitlist Information on guest profile
It would be great to have a way to see what a guest is on the waitlist for when looking at their profile (and in the messages sidebar). Sometimes we can see that they are on the list more than once, or they want a service we didn't realize. Or they had the service they are waiting for and we can remove them from the list.
9 votes -
3 votes
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1 vote
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Definition of new client needs clarification or alignment
The outcome or definition is different depending on what report you are pulling. New client in reporting is based on if boulevard has seen the client w appt before as opposed to on calendar it's when a new profile first has a service. Then to further complicate things, if you pull retention metrics is based on whether the service provider has seen the person or not.
1 vote -
2 votes
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2 votes
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Commissions for Addons
Really would love to have a better way to deal with custom commissions for addons. Our scenario is that the main service no commissions are made. But for addons commissions are made.
3 votes -
5'minutes early check in time before the appointments start
We are having issues of clients showing up late and thus we need a checkin time 5 minutes before the start of the appointment. One simple way to do that would be to give us the option of placing transition time before the appointment instead of after. Or simply having a "checkin" time option that starts 5' early.
Benefit: We can shorten our appointment times and be more profitable.
9 votes -
1 vote
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1 vote
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1 vote
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Report of client birthdays
If not there should be a way for salons to pull a report for clients birthdays so they can nurture the guest relationship with gift or card to celebrate the guest.
9 votes -
5 votes
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1 vote
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2 votes
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