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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8529 results found

  1. We need a central place to save contacts and then in the locked section we like to save login details that only Admins can see. I want to save more contacts in here and then be able to search by their name, etc.

    1 vote

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  2. 2 votes

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  3. I would like to be able to send a discount link in a email or text marketing campaign that would allow the customer to click the link and then it takes them to the booking page and also auto apply's a coupon that i choose for that specific link. That way they don't have to remember a offer code, or re enter it at check out.

    14 votes

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    Waitlisted  ·  Julia Egan responded

    Hey there! While we haven't added this feature for all offers yet, we have recently added this ability for new clients to your business with our new client referral program!

    Existing clients can share their custom referral booking links with friends. When those friends go to book, a special first-visit discount is automatically applied at booking and it carries through to checkout. Learn more about the referral program here.

  4. We often have multiple purchase orders open at one time. Need to be able to see the "Memo" field on the Purchase Orders summary screen to figure out which one we are opening. Otherwise we waste time clicking through until we get the right one.

    1 vote

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    0 comments  ·  Admin →
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  5. Reporting shown in graphs and pie charts. Comparison bar charts that compare service sales from current to the past 2 years. Also, membership comparison charts on a year to year basis. A Pie chart with the different services sold and customized dates. They are so much easier to read at a quick glance!

    13 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  6. 4 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  7. The business would like the ability to reset or a delete all feature for the waitlist. They said they have 1000 plus clients on the waitlist and would like be to able to start from scratch or rest the list at any given time.

    6 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  8. Ability to accommodate mobile services where practitioners drive to the client's homes to provide services.

    9 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  9. Allow creating a draft of an existing form for editing. I tried to update a form and wanted to take my time with edits and created a copy of the form. Once I went live with the new form it applied it to every guest even if they already completed the old version.

    It would be useful to have some method of working on a draft of an existing form that can then be re-issued as the current form so it isn't sent to guests that have already completed it. (only sent out once to each person)

    6 votes

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    1 comment  ·  Admin →
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  10. we should be able to grant access to reports by employee, not location. making it so I can grant access for each employee to view their own numbers w out seeing everyone else's.

    14 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  11. Option to consolidate tipping when it is shared among all providers. When multiple providers are listed, the client has to go through multiple screens for each provider and it always seems to be a point of slight inconvenience.

    9 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  12. Ability to programmatically upload a file into a client profile

    8 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  13. ... promotions. Let's say my business wanted to offer a special discount for booking a service. BUT the discount is only eligible on certain days of the week, with certain staff, and we want to create it so that we not only have the clients payment method, we charge a deposit of the no-show fee. This would be the only surefire way using conditional offers, service restrictions per staff, and booking deposits, to make sure all of these are accomplished AND we are not relying on staff to perform them manually when booking in person or over phone.

    Thinking, NOT…

    3 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  14. Modifiers currently work as intended for customers booking online with Min and Max settings. They should automatically show when booking an appointment from front desk as they do for online (if a modifier exists for a service). They also do not follow ANY of the rules (at the front desk) defined by setup of a service such as Min and Max, rendering them mostly useless because of this broken cohesiveness between online and front desk booking.

    10 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  15. At current, if there are long names or long service names for services below 30 min duration there is complete cut off or bleeding of text beyond appt tile.

    Ideas include:
    First name, last name reduced to initial, service name truncation (perhaps removal of vowels?)

    CSS to make those appts with too much text be animation where the entirety of the names and service name scroll left to right so that all text is shown every 10 seconds or so (or some time equation directly proportional to number of characters).

    Create so that appt tiles are only representative of their…

    3 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  16. When checking guests in on the calendar screen, it is easy to mistakenly only mark them as confirmed if they aren't already. There should be two separate buttons for marking them as confirmed and marking them as arrived.

    4 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  17. I've already selected the time I want by clicking it on the calendar and clicking "new appointment". Then I still have to reselect the time again to complete the booking?

    36 votes

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  18. Can we manually send confirmation/cancellation TEXTS? We've found most people don't check their email very often and believe they haven't received a confirmation if it is not via text.

    4 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  19. 23 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  20. Green circle fees should not be included in the loyalty program points earned since its not a retail product or a service.

    1 vote

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    Waitlisted  ·  1 comment  ·  Admin →
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