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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7173 results found

  1. If a patient is increasing their membership level/cost, there should be an option to charge it on their normal pay date. Ex. $99/mo to $299/mo, payment day of the first of every month. Patient decides to increase on the 15th, the increase doesn't get charged right away, but instead on the first of the month. My help chat agent advised this is NOT possible.

    2 votes

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  2. Keep service providers in same order as desktop!

    2 votes

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  3. 14 votes

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  4. 152 votes

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  5. Please integrate with Zoho

    2 votes

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  6. Applying clients' birthdays on the calendar for each month for easy Birthday communications/discounts/etc.

    42 votes

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  7. 1 vote

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  8. Ability to void multiple vouchers at a time. We have to manually void out 30+ vouchers individually when they are expired - it's way too tedious and there needs to be a bulk or select-all feature.

    36 votes

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    In Progress  ·  6 comments  ·  Admin →
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  9. Have the option to use a disguised phone number for outgoing calls on a mobile phone through the reception app.

    4 votes

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  10. Currently the reports are filtered alphabetically by first name. The client said this is no help to her and should be by last name.

    3 votes

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    Merged  ·  0 comments  ·  Admin →
  11. It seems that many of the new features rolling out are items that aren't seen in the feature requests in here. It would be useful to have a feedback mechanism for the features that are released to see if the work that was done is actually meeting needs for customers.

    I may be in a minority, but I am finding many of the newest features to not be helping with any of my pain points in the software, and I wonder if I am alone in that.

    2 votes

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  12. it would be great to be able to open a ticket for a client that isn't necessarily a sale of a product or an actual appointment or allow for you to add service to the "add sale" option for misc services. as of now, you have to create an appointment to create a ticket that isn't a sale of a product.

    2 votes

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  13. I'd like to be able to mark out staff members to preform certain tasks or classes during their gaps between clients. I'd like them to still be available to take clients if one schedules but assign tasks in their down time.

    8 votes

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  14. Need an option to only print one receipt, we almost never need 2, and if we do we just print 2, but the extra paper is getting printed on for no reason.

    7 votes

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  15. We would appreciate being able to opt in or out of specific stylists to the automated marketing options.

    1 vote

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  16. The business would like to be able to see how the gift card was sold over a specific date range. They would like to be able to filter to see if the gift card was sold online or in store.

    1 vote

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  17. A better way of knowing when a voucher is redeemed at a different location than where it was purchased. Maybe a notification when at checkout when going to redeem.

    2 votes

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  18. Let the reservationist control when an email alert is sent to a therapist stating that they have just been booked to provide a service. This will allow reservationists time to move appointments around on the schedule and perform other adjustments before alerting the therapist regarding final arrangements.
    Currently, booking alerts are uncontrollable and precipitous. Therapists often receive booking alerts before the reservation has been finalized, so if the expected appointment does not show up on their schedule after all, or in the way the alert told them it would, therapists become confused.

    2 votes

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  19. option for cancellation in RED - that says SAME-DAY CANCELLATION to show in service history

    2 votes

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  20. Example from a current issue: we have a group booking tag/emoji and it is supposed to only be added to appointments (not profiles) but it is currently on 185 client profiles. We want to remove this but we can't really spare the time to manually remove it form that many profiles, especially due to the fact that it could continue to happen and we would need to do all the work again.

    This actually applies to multiple appointment level tags so there are even more than that 185 that are effected.

    3 votes

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