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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8493 results found

  1. We would like the way to generate a booking link for a service to be bookable online but hide it from the online service menu.

    This way, the service can only be bookable via link.

    1 vote

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  2. Have a basic premade history and physical standard form that way it will be easier and faster to edit as needed. Just like there's a premade photo consent form but have a history and physical.

    1 vote

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  3. I would like the option to have the ability for Boulevard to upload paper forms OR copy and paste forms into the database instead of having to create a form for the patient to fill out before hand from scratch every time. Medical and History forms are pages long and very detailed. This has taken days long to format and I'm still not finished.

    1 vote

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  4. I would like to send a welcome email to clients after their first apt with our marketing info in it. It would not be a -pls re-book, but information on what is the norm what is not. Post care for the welcome to massage. You should be able to select when this should be sent. For example, after the first visit, after all visits.

    5 votes

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  5. It would be helpful if the notifications blurred out after they have been clicked on to be completed. This way we would not have to keep track of each name done as we've finished the prior person.

    2 votes

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  6. We would like the ability to add an additional section under Client notes similar to "Medication" and "Allergies"

    2 votes

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  7. 2 votes

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  8. There should be a pop up alert for blocked clients that call the salon and try to book over the phone, instead of just disabling the regular booking actions and getting a notification that the service provider does not offer that service. You should not have to go into the client profile to find out that they are blocked. This could cause uncomfortable interactions between the client and support staff.

    28 votes

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  9. We would love to be able to track how many bookings are made through Instagram's "Book Now' feature!

    3 votes

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  10. Under history, it currently only shows the date of the appointment. Due to having many providers here, it would be very helpful for it to show the procedure that was booked for that day rather than jsut the date and time. This allows providers to do a quick glance and not have to click every date to find the right appointment.

    1 vote

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  11. We have a lot of clients that pick up rx and I need to be able to chart that every single time and that is not always with a scheduled appointment. It's very inconvenient to have to schedule appts for people that don't need them and then it makes our schedule look crazy trying to overlap our scheduled people with folks that don't need an appointment but I have to make one to get a chart or form to pull in for them.

    1 vote

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  12. currently have to manually click each transaction to see gratuity total. could there be a way to filter gratuity without having to click every single transaction to check

    2 votes

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  13. Ability to have shared services, but location-specific descriptions.

    1 vote

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  14. The dashboard URL stays the same when toggling between locations. Since Hello Sugar has a single team that manages appointments across all 150+ locations, they would like to build a function between their tools that routes the employee to the location they need to be in by inquiry.

    For example - a client from a Houston location emailed in needing help about their appointment, they can click a link there that takes them to that location in the dashboard. Then, they get a message from an Alexandria client who needs help. This internal function would take them there instead of…

    1 vote

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  15. We have providers that work all day, but are only available for telehealth half of the day, and in-clinic the other half. Right now, in order to correctly display their schedule online, I had to create 2 separate accounts for the same provider in order to attach them to the correct "resource." I would like to be able to have one account reflect their schedule.

    4 votes

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  16. need the ability to merge more than just two clients at once.

    7 votes

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    1. Please allow us to categorize forms/charts.

    2. Charts are the entire contents of a patient record. What you are calling a "Chart" should more correctly be called a "Note" or "Chart Note" or "Chart Document".

    3. Text fields should allow either HTML like what we can enter in fields that allow markdown, or at least allow macros where we can use short keystrokes that replace text in the note field. At least allow today's date to be coded in a text field like {{currentdate}}. When patients sign the document, does it come with a date/time stamp? Why not show that on the…

    20 votes

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  17. Following options listed below is not visible for the publish forms, we need to control the scenario's where can say "Yes" or "No" to any of the options below regarldess the forms are publish or it's in the draft mode. In the current implementation, following options only appears for the draft forms&charts

    With Appointment Booking Confirmation
    With Reminer
    With same day reminder
    At check-in with Duo App

    Screen Shot 2025-05-28 at 4.47.27 PM

    1 vote

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  18. When selling a membership over the phone, have a way to send the patient the membership agreement via text for them to sign like all other forms. This particular patient can not come in to the spa and is not comfortable using the online platform,

    1 vote

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  19. Our old program had the client history tab - all history listed by date, everything in previous appts and purchases in one view without having to open the previous ticket.
    Makes it easier to see right away any products or services client had easily.

    6 votes

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