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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7160 results found

  1. Please allow us to have 'effective' dates that are editable for service commission overrides like you can for standard commission rates set in the 'Compensation' tab.

    2 votes

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  2. 3 votes

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    1 comment  ·  Admin →
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  3. For instance, some days I do permanent makeup, some days I do lashes, and some days I work on management duties in my office. Currently I have to have 3 separate staff profiles for this which is confusing. It would be nice to have the option for staff/owners to clock in under specific roles instead of having to create multiple staff profiles for one person. The same applies to staff. If they are training I still need them to clock in, but I need them to clock in for training, not for services as they are paid at a different…

    11 votes

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  4. The business wants to be able to run reports on new clients specifically who are coming in for their first appointment so she can create a welcome bag.

    2 votes

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  5. .... showed in the messages itself as new notifications that the text wasn't received or was blocked. This would potentially allow responsible businesses to take into account that there was no receiving of the text so they could call them instead or otherwise.

    10 votes

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  6. 2 votes

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  7. Sometimes tags are not relevant to one or the other but staff will choose them since they seem appropriate, which then may cause unintentional downstream activity.

    Example tags that staff put on appointments that should only be allowed as client tags: allergies, language barrier, always late, has previously no showed, extremely picky, big tipper, has disability, friends or family, etc.

    6 votes

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  8. Would like a feature setting to enable emails to be turned on for the business (one main business email contact similar to the email found in the MANAGE location tab> Details section) for all client appointments booked, reminders, and cancellations

    3 votes

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  9. Since we can't have the forms filled out by clients auto-populate the client's profile, could we have the client's profile auto-populate the form? This would save time for everyone and be a nice convenience.

    If there is a change made to any of the contact information (name, phone number, email, etc.) a notice or flag could be added the client's account so we know something needs to be changed.

    6 votes

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  10. We'd like to be able to add these hyperlinks to take clients to photos of the provider's work so they can get a better visual of who will be working on their hair!

    1 vote

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  11. When checking out on the desktop, if the selected iPad isn't on the welcome screen the transaction will run the card on file and skip the option for the client to leave gratuity. It would be nice if there was a warning to let you know if the iPad isn't on the welcome screen so you could get it where it needs to be.

    Sometimes the client just starts pressing buttons and if you can't see the iPad you don't know what they're doing.

    3 votes

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  12. Create an additional tab under the Manage tab or gear icon labeled Series. Memberships and products will live under this tab rather than living under Products.

    8 votes

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  13. Medical director sign off is its own process, while a lead is a part of escalations in which they also need to be involved and have the ability to review/sign off in those instances. Instead of a single list of charts that need review, being able to split to their respective users based on circumstance would be more beneficial

    3 votes

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  14. Would love the ability for the business to create custom adjustment reasons for our staff to choose from as why inventory is being adjusted. We have circumstances that sometimes involve a little more clarity for accounting team and would like to have it listed as an option to select in the drop down.

    4 votes

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  15. There was a commission swap between two providers, when the commission was swapped to the second service provider, the Business Charge was not deducted from the total, causing the service provider to be overpaid.

    4 votes

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  16. The option to default to the Duo for card payments is excellent. However, it doesn't stick as the default when starting a new sale in the Sales Tab. It is odd that the behavior isn't consistent throughout the system.

    5 votes

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    1 comment  ·  Admin →
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  17. It feels cheap and the marketing is not robust enough to merit nickel and dimeing us. If the eblast capability were better, but the current email ability is limited. Yes, I'm salty. Consider an integration with a better marketing crm site like mail chimp, constant contact.

    17 votes

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  18. When applying other payment methods the invoice should state exactly what the payment method is in checkout.

    6 votes

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  19. Provide reporting on orders that have not yet been closed with cart details (open date, provider name, item name, price)

    2 votes

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  20. Reporting on Conversions and KPI need to be made and easily access and to be able to run during any time frame.

    Membership Conversion Reports
    Products sold conversions

    18 votes

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