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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8488 results found

  1. Support a device like this https://www.magtek.com/product/idynamo-5 USB-C credit card reader that works with the DUO App on an iPAD. We follow all of the best practices such as keeping the iPAD on all of the time, firmware updates to the DUO, and DUO app updates. We still have issues time to time with the BlueTooth card reader and creates a very bad customer check out experience. Thank you.

    3 votes

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  2. Would like to see the Manage appointment button in client communications to say 'Your profile' so they understand there is more than just their appointments that they can manage.

    1 vote

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  3. We would like all product customization to be on the first screen where you create / name a product.

    This would save us a lot of time when adding new products, as we can complete all customization.

    1 vote

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  4. We would like the ability to add all service options at the time the service is created.

    This way, we do not need to then search the service then make modifications and assign staff for example. This should be available on the same screen we name the service and select a category.

    1 vote

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  5. Messages need to have the ability to be organized, I find that the notification messages with confirmations, makes it hard to find the actual patient messages.

    1 vote

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  6. Restriction to ensure a location's automated campaign does not get sent to a client whose membership is not with the sending location.

    2 votes

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  7. 2 votes

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  8. Staff does not get notified if an appointment is modified or moved from another provider. This causes issues for the staff unless they habitually check their schedules and creates more work for the front desk team because they now have to reach out to make sure the provider sees the update/change.

    17 votes

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  9. I think we should have on the service providers' daily reports what their highest day/lowest day is to date. It may encourage them to increase.

    1 vote

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  10. You keep working on features that only apply to a handful of users and have a handful of votes on it instead of features that have been requested for MONTHS OR YEARS like invoices or better notifications with HUNDREDS of votes. Work on the stuff that the most people want not what a couple of high paying clients request of you

    2 votes

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  11. Display an itemized list of each account credit added under payment history with the reason for easier tracking rather than just one arbitrary lump sum.

    10 votes

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  12. It would be nice to check out/merge clients having multiple appointments without having to delete the merged appointment.

    1 vote

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  13. Some of our stylists have suggested having a direct link to book with them for their IG profiles. This would save the client time from being directed to the booking link on our website and have to choose their preferred service provider.

    22 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  14. Our providers are using iPads during clinic, and need to clearly see patients' allergies. This field should be added to the professional app the way it is in the dashboard version.

    2 votes

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  15. Many of my patients have alle. I have to log onto that system to check their points. It would be amazing if the points could be available to be spent at checkout.

    2 votes

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  16. There should be able to be a way you can make deals on Packages, not just individual appointments.

    6 votes

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  17. The automated referral program should allow you to add the referral credit not just at the first visit for patients. Sometimes patients come in and only have a consultation done or we may miss the giving the credit at the first visit. The option to add the referral credit in should remain in the checkout window even after the first visit is completed.

    1 vote

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    Waitlisted  ·  0 comments  ·  Admin →
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  18. A message was added to an appointment and as overlooked and client thought they were ignored. Would like notifications to the provider when an appointment message is left during online booking

    10 votes

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  19. I would like to make a request for an additional tab in client notes section such as misc, we need nsurance communication for only staff it we had a tab we can create this easily. We need medications and allergies but we also could use some misc tabs that we can create in addition

    3 votes

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  20. We need to be able to add a field in the treatment chart that carries forward to all charts - IE Injectable Progess note - past medical history or patient issue/complaint. This should pull through from the last appt so the provider is aware what happened. they should not have to go back and hunt for important information on the patient.

    2 votes

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