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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7872 results found

  1. We need to be able to charge taxes on gift cards at the time of purchase. Otherwise our system charges taxes at the time of redemption which puts the taxes on us or we have to charge the client taxes which takes away from the purpose of the gift card and is not a smooth client experience.

    2 votes

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    1 comment  ·  Admin →
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  2. I wish it wouldn't send an email to us when we cancel an appointment for a patient. When a patient cancels their own appointment, it is super helpful that we get those emails because front desk goes through and contacts those patients to get rescheduled. It just makes it confusing when we get the emails for the appointments that front desk cancelled themselves. Or even if those emails could say something different showing that it was cancelled by a provider/employee.

    2 votes

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  3. Considering there is currently no way to mass update unit costs for products, it would be nice to have a "save this as the default unit cost" checkbox next to the price when receiving purchase orders.

    1 vote

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    Waitlisted  ·  0 comments  ·  Admin →
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  4. Ability to set up a gift card promotion that would allow the client to receive a reward if they purchase a certain amount. For example, if a client purchases a $100 gift card they will receive an additional $20 gift card.

    32 votes

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    Waitlisted  ·  5 comments  ·  Admin →
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  5. Some elements in form/charts need follow up questions, they only need to show if the first part is used. It's bulky to have them all show even if it's not relevant.
    Examples:
    Question 1: checkbox A is selected -> show follow-up Question B
    or
    Element 2 photo has markup -> require Question C.

    6 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  6. If you could simply rearrange the add on services to put them in your desired order that would be amazing. Currently, you have to delete them all and re add them if you want a certain one at the top.

    3 votes

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  7. on the checkout screen for rebooking if the clients had a screen that pops up with 3,5,6,7,8,9,10,11,12 week rebooking that would help.

    3 votes

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  8. Would be great if the purchase orders retained the suppliers name on the download versus our salon name. (Like what you see in Blvd) We use them to email the order in and having our own name when we download to send doesn't make it easy to decipher what supplier gets which p.o. unless we rename every purchase order.

    1 vote

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    Waitlisted  ·  0 comments  ·  Admin →
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  9. You check out processing is outdated and clunky. Having a front desk is outdated here in CA and we are moving toward a more patient friendly operational experience for the patient in which they stay where they are and we come to them for a mobile check out experience. Your competition, Mangomint is already doing this. Not having the ability for 1 device for check out- clinic provider phone or just an iPad needs to be looked at. We previously had Jane and the provider ran up and checked out the patient on the IPad and the patient swiped on…

    2 votes

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  10. 3 votes

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  11. Developers maybe check coding see if there's an error. We have literally changed it several times already.

    2 votes

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  12. 3 votes

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  13. A way that clients are able to gain rewards (made by the practice) for clients to gain with each check in (always practice to customize the number of visits that allows clients to earn reward)

    1 vote

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  14. Also there needs to be a in client information the dollar amount spent and allow tags.

    2 votes

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  15. Allow client notes to be searched by keyword. For example, I would like to collect a list of the clients we have designated as "Do Not Schedule" since using Boulevard by the words "Do Not". It would also be helpful for training purposes if we could search by shared keywords for client scenarios.

    4 votes

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  16. Currently, summaries are location-based, requiring users to log into each location's dashboard individually to view booked forecast information. This feature would introduce a new report that aggregates data from all locations, providing:

    A unified view of booked forecasts across all locations

    The ability to compare and contrast performance between different locations

    Time-saving efficiency for multi-location businesses

    Enhanced decision-making capabilities with a holistic view of the entire business

    This feature would significantly improve the user experience for businesses managing multiple locations, streamlining their reporting process and providing valuable insights at a glance.

    2 votes

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  17. We would like to see better analytics in the marketing space after email blasts go out. We would like to be able to "resend to non-openers" similar to a platform like Constant Contact.

    5 votes

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  18. Charts can be easily accessible and not mixed in with forms

    14 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  19. Would love to be able to see what time clients have checked in, so we can stay on top of when they are being taken back, and their average wait time!

    448 votes

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    Waitlisted  ·  4 comments  ·  Admin →
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  20. Similar to GHL. An embedded calendar option to place on website for easy booking would be great. the current book through calendar link is not the best and offers little customizability

    https://help.gohighlevel.com/support/solutions/48000449585

    1 vote

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