7155 results found
-
linking credit card between profiles
It would be helpful and make life easier if we could link a credit card from one profile to another. For example if a client's parent would like to pay for their child's services and there's no CC on child's profile but a CC on parent's profile, if we could link the card to the child's profile instead of having to retrieve the CC via phone with parent at checkout. This feature was something we could do on Booker booking software.
7 votes -
Add Tags to Retention Report
With the improved retention, reports add client tags, and services name, so the report can exclude clients who are tourists, or clients who no call/no show and were charged late cancelation fees
2 votes -
Fix the tag summary report
We would like to be able to use that report to track a specific client group who comes to our spa.
3 votes -
Exclude CC fees from "Net service Sales"
Net service sales should exclude CC fees that have been taken out.
1 vote -
first visit in clients tab
Need to be able to see the actual first visit date in the clients tab, not just filter to a certain date.
1 vote -
Ability to remove completed appointments on the calendar
The business wants to the ability to override an appointment that has been completed in error so that the time slot on the calendar can be open for others to select on the widget.
2 votes -
different tip percentage option
Ability to have a different tip percentage prompts for different services. This is because on some high ticket items like Botox, Filler, etc. it is not customary to tip the same amounts as regular services
3 votes -
Block usage of gift card if customer disputes the charge
We recently had a customer dispute the credit card charge for a gift card purchase. Some form of option to block usage of the gift card while the dispute is worked out would be great. I can zero it out, but then if the dispute resolves in my favor I need to reactivate it and house the purchase. (this whole process screws up all kinds of reports)
Some way of (preferably automatically) blocking that gift card from being used until the dispute is resolved would be very helpful. Or simply voiding the card when the dispute is created is another…
3 votes -
Time of Day Color Coding
Some of our providers have dedicated times for types of appointments and it would be helpful to have those parts of shifts a different color
ie: mornings are for consults and afternoons are for treatments1 vote -
Negative Account Credit Balances
The ability to add a negative account credit balance to a client's profile. Sometimes card payments don't go through and/or they do not have an alternative payment method so it's necessary to track what a client owes.
15 votes -
Your terrible messaging update no longer allows me to move the messaging
Your terrible messaging update no longer allows me to move the message box outside of the message window or open multiple boxes. i'm often messaging multiple people on the calendar page. it was so easy. guess what i cant do without opening two windows and clicking back and forth?
3 votes -
When creating offers- choose the option for different service providers
We are trying to build the clientele of our new service providers. We are making offers specifically for them to get people in their books. It would be helpful to be able to make a "rule" and the discount code only applies when booking with that service provider.
6 votes -
Suggested Services at checkout
Allow suggested services to be added by providers to be mentioned during checkout like products.
1 vote -
All messaged through the contact center, go into the inbox
The ability to turn off the feature within the contact center that sends automated texts to the closed inbox. When a staff member is messaging a client and a reminder is sent, the whole message is closed automatically. It can be difficult to keep track of messages that were closed in mid conversation.
6 votes -
Implement a way for all texts to be marked as 'read'
There are unread texts from months (if not years) ago that cannot be easily accessed and opened.
6 votes -
Add-On Sub-Categories
We offer an array of add-on options, including multiple haircut and treatment choices. To enhance our online booking experience and make it more client-friendly, we'd love to organize these add-ons into sub-categories. This way, instead of a lengthy list of options, clients can easily navigate and select their preferences. Example as follows:
Haircut Add-Ons
- Haircut A
- Haircut BTreatment Add-Ons
- Treatment 1
- Treatment 27 votes -
When viewing a clients history have the time of their appointment next to the date, would be helpful when seeing what time they prefer
When viewing a clients history have the time of their appointment next to the date, would be helpful when rebooking them to see what times they prefer.
10 votes -
Auto text responses for services
It'd be great if once the client received the reminder for their service via text they could reply with 'for which service' and they would get a text letting them know which service they booked for.
2 votes -
Prevent clients from booking multiple appointments for the same time
When a client books online, they are able to make MULTIPLE appointments at the same time. Example a client books a 9am massage on Saturday, they are able to return to online booking and book another 9am service the same day without any flags. This could be disastrous, how was this not been found before?
45 votes -
Rescheduling resources!
When rescheduling resources there is ZERO need to email a client about the change! Boulevard is WAY to notify the client centric! Do not EVER email clients about resource change. Best implementation would be toggle for default to email clients of appointment changes or not. Rather check the box to notify than to uncheck to not notify. Software cannot keep up as fast as changes can be made (checkboxes are sometimes slow to respond) and would rather say oops, I should have than oops, I did, especially if just rearranging resources.
This would be as simple as a toggle switch…
40 votes
- Don't see your idea?