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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8465 results found

  1. I would like to schedule send my response to clients. I can respond any time of night and schedule the message to send in morning after business hours.

    1 vote

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  2. Ability to set 2FA at the Staff Role or Permission Group level, securing logins for users with greater access to data and business settings.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  3. Ability to set 2-Factor Authentication for staff with international phone numbers (eg. The Philippines)

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  4. Customization on blocks:
    Changing colors of blocks
    Duplicating blocks
    Run a report for all blocks on the calendar
    Select multiple employees at 1 time and select a date range

    9 votes

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    1 comment  ·  Admin →
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  5. We are switching from Mindbody which has an AI feature built in which we have used tremendously. The AI answers missed calls via text scheduling, rescheduling, or answering questions. It can be built into the practice website to have an extra scheduling option. This feature schedules appointments totally of $5,000+ for us each month when we are closed or on another line with a client.

    110 votes

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    Waitlisted  ·  25 comments  ·  Admin →
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  6. You should be able to edit forms and charts and just have the time stamp reflect that it was edited like in all other EMR systems.

    13 votes

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    1 comment  ·  Admin →
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  7. it would be great if we could filter the client notes section to see notes only from front desk staff or notes left only by service providers

    1 vote

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  8. when the service providers view their clients on the mobile app, it would be helpful if they could access the client's wallet and view the amount of remaining vouchers that a client has

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  9. It would be helpful to have a column indicating the person who checked the client's appt out in Ratings, as their feedback may be related to their checkout experience and would be helpful to easily identify.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  10. Currently we can only recur shifts by the week/biweekly/every 3/every 4 weeks. It would be really helpful if we could recur shifts by the placement in a month. For example: Employee only works the 2nd and 4th Tuesday. The current setup we would have to either manually add every shift or do every 4 weeks, however this would be messed up by months that have a 5th Tuesday.

    4 votes

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    1 comment  ·  Admin →
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  11. My clients would like an itemized receipt for their services.

    1 vote

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  12. We, too end up with confusion about online booking. People select a provider without realizing "First available" is an option, then they are locked out from seeing many potential appointments. I think it should default to First Available, and then have the option to choose a specific person.

    3 votes

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  13. show all available providers at the time of a desired appointment

    3 votes

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  14. want to show more options to clients based on appointment slot instead of a provider's availability

    3 votes

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  15. Currently there is no way for us to pull a report or list that shows all clients who came in for a certain service within a time period. The only option is to filter by first or last appointment which is ineffective as they may have come in for something else since then. For example, I want to see all the clients who came in for botox 3 months ago and haven't rebooked. Theres no clean way to do it.

    4 votes

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  16. List open sales under clients profile so we arent having to go back and forth from the sales tab to the clients profile

    2 votes

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  17. I would like to be able to run a report that will show me if a providers charting is incomplete/not finished.

    8 votes

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  18. Would love to see receipts include the number of units a client received and the cost per unit, not just the total. It would make things clearer for both clients and providers.

    7 votes

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    1 comment  ·  Admin →
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  19. Make modifiers assignable to staff to limit which staff can perform which modifier.

    3 votes

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  20. The option to add discounts to client profiles, based on their relationship to the business. These would be toggled on until toggled off or removed and would auto-apply online or in-person.

    3 votes

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