8144 results found
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2 votes
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2 votes
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Improve Voucher Timing for Monthly Memberships
Add functionality to allow membership vouchers to be placed in the wallet at the start of each calendar month and remain active until the end of that same month, regardless of the client's individual billing or pay period. This change would address the issue where some clients need to redeem services before their payment has technically been processed—often due to provider availability—causing complications with voucher tracking and commission calculations. Ensuring vouchers are consistently visible and valid throughout the entire month would simplify administration and reduce billing discrepancies.
4 votes -
add "reason for change/cancellation" when clients self-cancel or self-reschedule
currently we can only note this if the provider cancels for the client, but we want to know why clients change their appts when they change it on their own
15 votes -
Renaming a treatment record chart
We use a treatment record with before and after photos at each appointment. It would be helpful to go in and rename the treatment record (ex: Filler and Skin Boosters, or Neurotoxin). When comparing photos in the gallery, I can only go by the date of service, not a description of the service a client received that date.
7 votes -
53 votes
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Booking interval customization per Service
We would like a way to set available booking timing intervals per service.
This way, we can set intervals a service shows available times. For example, we want service A to be bookable every 30 minutes. Service B should only be bookable every 60 minutes.
Currently, the intervals would apply to every service. This is not applicable for us.
3 votes -
1 vote
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Presell Memberships
Ability to charge upfront for first month, but choose a future start on date for expiration purposes that aligns with new location opening, for example.
6 votes -
Moving a prepaid treatment
When a client pre-pays but then (Days later) requests to reschedule to a different day and provider, We need to be able to remove the original booking. Voiding the ticket still leaves the original apt on the schedule blocking online bookings and new clients from scheduling. Please assist
2 votes -
Allow referral program's new client code to be applied to a later appointment
Currently, if a new client doesn't use their referral code on their first appointment's order (for example, if there's a separate new client offer they want to use first), the code doesn't appear as usable on a later order, since it's only fixed to the first appointment.
Instead, the discount must be manually added but then doesn't apply towards referral program reporting.It would be great to be able to have that offer code still available in the dropdown for that client as long as they have not yet used it.
2 votes -
Restrict Unsharable Vouchers at Group Checkout
Restrict unsharable vouchers to be used as a payment method during group checkout.
1 vote -
Ability to send a text with a link to our intake form
I didn't see this as a previous idea. It would be nice to send a link to our intake from via text message. I know clients check their text messages way more than they check their email so this could make that process more efficient
4 votes -
Upload Multiple Photos at Once In Charts
It would be awesome, especially with the new photo mark-up capabilities to be able to upload multiple photos to a chart at once. Currently what have 10 individual photo upload boxes on all our charts to be able to gather all the necessary angles and priority areas. It's very time consuming and in consistent. Now that mark-up is here, It would be phenomenal if this was the next issue tackled to really come full circle when it comes to photos in the charts!
138 votes -
Provider and Resource schedule independent of each other
Problem: Resource schedule mirrors provider schedule for a service. Patient is using a treatment chair during the entire duration, however provider can see other patients while the first patient is doing an IV treatment. Schedule allows other appointments to be booked for that treatment chair (resource) even though it's "busy".
Solution: When creating/editing service, have a box to select if resource is "busy" during processing time, even though the provider is not.3 votes -
Custom Report for No Vouchers
Let us pull a report of clients who have upcoming visits scheduled but don't have any vouchers on their account, or similar to enhance targeted marketing capabilites
1 vote -
To have the ability to point/click/type text onto a hand drawn note.
To have the ability to point/click/type text onto a hand drawn note.
2 votes -
Marketing text blasts should not appear as new conversations in messages
Can there be a way to close out all marketing text messages once they are sent out, so they do not flood the open messages and then needs to be closed 1 by 1. There are hundreds.
14 votes -
Purchase Order imports
inventory streamlining by allowing uploading of invoices of products into the system. This could be a huge time management piece and saves on data entry and inventory control
1 vote -
offers only avaible for certain stylists
I'd like to promote certain stylists with special offers so an option that allows us to pick the stylist that the offer can be booked online would be great. Right now i have to make a special version of the same service and only have the stylist I want to have the special active on it.
2 votes
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