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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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141 results found

  1. Add a weeks voucher expiration because we charge memberships every two weeks

    1 vote

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  2. Enlarge tag icons so we can see them better.

    3 votes

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  3. It is EXTREMLY important to be able to have accurate inventory for patient documentation and business reports. Having to add a different product for 1/2 syringe doesn't solve the problem because the inventory count will be off. You could add 1/2 syringe and click twice for a whole, but this would cause an extra step in changing the pricing which will be a nightmare for management. The other EMR companies that I have worked for in the past start the count at 0.1 instead of one - should be an easy fix.

    2 votes

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  4. why don't memberships have an end date so you can pre-select when a member's

    1 vote

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  5. Our previous system had a very easy way to share our customized treatment plans with clients as well as lab results. This would be perfect.

    2 votes

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  6. Would love to be able to:
    1) disable automated receipt emails
    2) have more control over which types of transactions trigger a receipt, for example, to turn them off for pre-payment deposits.

    3 votes

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  7. Sliding scale commissions should be available as commission option. The system boulevard has doesn’t properly calculate the commission split per tier. All businesses operate on different commission splits and should be accommodated. Doing payroll manually isn’t convenient nor manageable for large teams

    1 vote

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  8. A messaging system for providers and employees to quickly alert each other of patient concerns or questions. Most EMR's have this and it is essential for . interoffice communication as well as documentation of patient care,

    3 votes

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  9. Currently you can download a compare photo into the device photos, but then have to upload it back in to the client gallery. Have a button allowing it to save directly to the client gallery. Saving some images interferes with HIPPA for medical services.

    1 vote

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  10. 1 vote

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  11. Would like to have two factor authentication available via SMS and email

    1 vote

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  12. Would love to be able to toggle someone’s phone number in the app to be able to merge it directly into a reward system. Or to call them on our business phone that isn’t connected to my personal phone number.

    2 votes

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  13. Looking to streamline interoffice staff communications.

    Need interoffice staff communications like a CRM, notifying staff of things like: Policy update changes (with an alert with checkbox to acknowledge), as well as reporting on action taken and completion.

    Also looking for staff to text between rooms as well.

    1 vote

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  14. We would like the ability to manage client notes more granularly. Specifically:

    Allow staff to add notes to a client’s record.

    Restrict staff from deleting existing notes.

    Provide an option to designate who can delete notes, with management having exclusive access to do so.

    This would help maintain note integrity while still allowing staff to document client interactions.

    1 vote

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  15. CLICS (Color Lab Inventory Control System) completely optimizes the way salons formulate, dispense, and manage hair color. The innovative computer-controlled vending platform was created to take the guesswork out of color formulation—and deliver increased profitability and client satisfaction.

    1 vote

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  16. PLEASE change packages so that you do not have to add an additional incentive as in a perk or voucher to the already discounted package! You can not SAVE a created package unless you add a perk or voucher. Please address ASAP and thank you!

    1 vote

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  17. There are required consent forms for underage clients, so it would be very beneficial and reduce potential errors to be able to manually add a form to an appointment via the API if the client's age is under 18. Otherwise, it must be manually added upon checkin or checked ahead of time by a Hello Sugar employee to send out, which could be missed.

    2 votes

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  18. There should be a tab at the top next to "Manage, Marketing, Calender, etc" for products/services where it tells you the price of all products and services. Kinda like a search bar at the top.

    2 votes

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  19. It seems like clients can only purchase gift cards online. Is there a way to generate a printable gift card in office when a client is present or calling over the phone?

    1 vote

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  20. when a client refunds product their loyalty points on that product should also should beautomatically refunded also

    1 vote

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