115 results found
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Provide more post mortem details to customers
With the recent outages at Boulevard, all we, the paying customers, get to see is a corporate jargoned press release about how the incident was handled and fixes are being monitored.
I would love more details on what went wrong and what actions are happening to make sure it doesn't happen again. All of us are running our entire business on this software, and there isn't a great deal of openness about what is happening inside the company. How do I know that these issues aren't all related and nothing was done to fix them?
Basically, I want a way…
2 votes -
Time blocks that actually block time.
The processing time in an appointment will automatically overlap with a time block. This makes it difficult to schedule a lunch, for example, because if a client signs up for an appointment with an in-person time that fits before a lunch break, the processing time for the rest of the appointment will occur during the lunch break. If there isn't another person available to release the client, the original staff member doesn't get a lunch break. A simple toggle that nothing can overlap the time block would be helpful.
3 votes -
Swap Group
If a client normally receives a monthly facial as part of their membership but isn't able to come in for 2 months, they should be able to take those 2 unused facials and upgrade to a higher level facial. For example, the membership provides a monthly Signature Facial. But, the client hasn't been to the office in 2 months. The value of the services owed equates to that of a higher valued facial (Hydrafacial for example). They should be able to "swap" the 2 unused facials and the system should be able to "pick them up" from the client's unused…
2 votes -
5 votes
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3 votes
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Drip Membership
I’d like the ability to create a drip-style membership program where clients automatically receive different vouchers, perks, or rewards on specific months of their membership. For example, one month might include a voucher for service A, while another month could include a voucher for service B. The goal is to have these benefits distributed automatically based on a set schedule, rather than all at once.
4 votes -
Patient Print out for the day of visit
when patients arrive it will be nice to have all there information and previous visits and notes from last visit . A simple print out for each patient with this basic information and what there here for the day of.
2 votes -
Concerning membership renewal, please add an option to renew every 28 days instead of monthly on the start date.
We have clients who come weekly for weight loss injections as part of a membership program. We need to renew every 28 days, not "monthly on the start date". Due to calendar cycles, this is causing a lapse in coverage. Would it be possible to add this option to the renewal period?
4 votes -
Phone support with Boulevard
Phone support would be invaluable with Boulevard; the chat feature works fine if you have ample time to wait.
6 votes -
Direct integration with Go High Level
A direct integration with Go High Level for marketing, funnels, and automations in general. Currently have a custom API and it is still extremely messy and essentially not usable.
3 votes -
add "daily" to list when making a blocked time
when making a blocked time on schedule there is the opportunity to choose from weekly, monthly, yearly if you click that the event should repeat. would love the opportunity to choose daily as well.
6 votes -
Remove packages and memberships from earning Loyalty Points
The Loyalty App should have the ability not to to grant points to clients who buy packages or memberships as the redemption of the earned vouchers earns them points.
4 votes -
adding more staff color options
I know it may sound silly, but we have a larger staff, and having more colors would be helpful so that we don't have to reuse colors for stylists, it'll minimize some confusion
2 votes -
Built in reminders for Follow up calls
Built in reminders for Follow up calls
2 votes -
provider tasks
There needs to be a way to assign tasks to providers. If a provider needs their nurse or assistant to call in a medication for a pt, there should be a way to the provider to assign that task to the nurses profile.
6 votes -
Have a "completed" certificate to print out so you know your employees completed training. I can't trust people at their word that they actu
Have a "completed" certificate to print out so you know your employees completed training. I can't trust people at their word that they actually completed the training.
2 votes -
Inventory depletion based on appt type. Every IV infusion I do should deplete 1 IV bag, co-band, alcohol swab, etc.
We should be able to have inventory depleted per appointment type. Every IV infusion I do should deplete 1 IV bag, co-band, alcohol swab, etc. The client should not be able to remove that modifier at checkout because it would mess up my inventory count.
6 votes -
gift cards
Gift cards should not have a monetary limit, which is currently set at $500, or a day limit (2 per day). We often have people purchasing gift cards well above the limit which means we have to do several transactions over several days to accommodate them.
2 votes -
Utilization Tracking
Sometimes my staff will not change the length of time alloted for each client, they go with the standard service duration. For better scheduling and utilization tracking, is there anyway the software can automatically reduce the time it took to complete the service once it's been checked out?
2 votes -
Referral Program credit availability
Referral Program credit available for referring patient immediately after the referred patient checks out instead of waiting 24hrs.
2 votes
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