143 results found
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View messages from all locations on a client's profile
Right now, when you visit a client profile, the messages tab just shows messages from whichever location you are currently on in Boulevard. It would be helpful if this included messages from both locations, just like their profiles show upcoming appointments for both locations.
1 vote -
Campaign Flexibility
I would appreciate the ability to send campaign-style messages to any client(s) I choose, whether that’s a single client, a manually selected group, or a custom list, without restrictions tied only to predefined segments.
2 votes -
Personal Notification through APP or via text when I client texts a specific location
I need to receive a personal text alert as an owner admin when a client sends a texts to a specific location. We have 5 + locations. I need to ensure they get a response.
2 votes -
We NEED to have an option to mark the messages as un-read if opened.
There has to be a way to mark messages as un-read if they are opened. We have providers who use messaging to follow up with pts post treatments. If the front desk accidentally opens up the messages the providers arent able to see the original notification that their patient responded. This is happened all the time and needs to get resolved for continuous patient care.
6 votes -
Allow subscribe forms to be embedded on a website
A lot of my patients have been asking me for a subscribe form to subscribe to our marketing. This would also be helpful when I go to events to have people fill out their info and check yes for subscribing to emails and sms.We need to be able to embed a marketing submission form that I can put on my website where if a client fills it out, it saves their information to boulevard so they can subscribe to our marketing.
1 vote -
Allow direct emailing templates from Boulevard platform rather than emailing from gmail
Allow direct emailing templates from Boulevard platform rather than emailing from gmail
1 vote -
We use text marketing. We like it. We use the lost client text marketing. That text campaign has to be very generic though because it goes o
We use text marketing. We like it. We use the lost client text marketing. That text campaign has to be very generic though because it goes out to any and all clients, regardless of what service they are receiving. We were hoping to have a text campaign that is specifically tied to the service that the patient/client received. Example: The lost client campaign is something along the lines of "we haven't seen you in 90 days, click this link to book an appoint now." A service specific campaign would be: If someone came in for lab testing, they would need…
6 votes -
text
Ability to text on Boulevard without creating an entire client profile for that phone #
2 votes -
sending an automated text when an appointment has been cancelled or moved
When a client has cancelled their appointment, they should get an email AND a text - the staff should also get text notifications when an appointment is moved from one provider to another, or when an appointment has been moved. I have moved an appointment when a stylist was out sick to another stylist who was in, and they do not get notifications in those cases because the appointment was already booked
2 votes -
Ability to send multiple images with text blasts
When crafting a text marketing blast, it should support sending multiple images
2 votes -
Customized post-appointment notifications
Ability to create customized poat-appointment client notifications or edit the ones that are already made. Rating appointments through Boulevard is not as helpful as Google/Yelp reviews and few patients will review a business twice through texts.
3 votes -
Schedule emails
Why aren't marketing emails able to be scheduled at your chosen time? When selecting the option, Schedule to launch later, it sends at whatever time it wants. I want to be able to schedule my marketing emails at the time that will be best for our audience and get more engagement. I am really surprised and frustrated that this isn't already an option. I currently have to set a reminder alert in order to launch emails at a peek time, not convenient.
3 votes -
Merge tags in subject line
Allow merge tags in the subject line of emails
1 vote -
All for schedule text or email after a specific appointment type.
Our previous platform allowed us to send texts or emails at a designated time, for example, 3 days after a select appointment type. This allowed us to send aftercare instruction specific to a treatment. It also allowed us to send an automated text follow up. Need more customized options for sending text and emails.
3 votes -
6 votes
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Make it so that automated messages can be service specific
We use text marketing. We like it. We use the lost client text marketing. That text campaign has to be very generic though because it goes out to any and all clients, regardless of what service they are receiving. We were hoping to have a text campaign that is specifically tied to the service that the patient/client received. Example: The lost client campaign is something along the lines of "we haven't seen you in 90 days, click this link to book an appointment now." A service specific campaign would be: If someone came in for lab testing, they would need…
5 votes -
Allow for a google map link to be added to text messages
Allow for a google map link to be added to text messages
2 votes -
allow salon website link in outgoing/away message
Allow salon website booking link in outgoing/away message during off hours. This would be helpful when a client wants to book a service during our off hours while they're trying to message us.
1 vote -
Configurable email and SMS times for when automated campaigns and one-time blasts are sent.
Ability to set a specific time for when automated campaign and blast emails and texts are sent out to clients. Ideally, these would be based on location time zones for clients receiving the messages.
2 votes -
We shouldn't have to scroll down to "send" messages. Fix the code so you can send from the screen as it exists.
This is such an odd feature that's really annoying as well. The "send" button should be available to click without scrolling.
3 votes
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