100 results found
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marking messages as unread and selecting multiple messages
being able to mark a message as unread after its been opened, and being able to select multiple messages to close them all at once instead of clicking on individual messages to close them one by one
4 votes -
Client outreach prompts for staff
Automated internal prompts for staff based on specific parameters set by the business for client outreach/clienteling.
Ex. Staff (Manager or Provider) receive a prompt that "These 5 clients were at your studio two weeks ago but haven't returned" or "These 10 clients bought X product", etc.
3 votes -
Phrases for Messages in Client Profile and Calendar View
Ability to use Phrases (Messages) feature from the Client Profile and Calendar View, in addition to the Messages tab.
9 votes -
sms text charges
Most platforms don't charge for sms text-why are we charged exorbitant fees on top of the high price of this platform? This makes me consider leaving BVD. We are consistently getting messages to "send text blasts" to clients-it can cost hundreds of dollars. When will BVD address his? There have been so many posts about SMS text charges.
2 votes -
My team and I would like to send and receive message from the mobile app. As of now only text with our personal numbers showing. don't like
I would like to see messages on the mobile app so my team and I can message and receive messages from clients without texting and giving out our personal phone number.
2 votes -
Client audience filter for membership plan and tenure
This would be the ability to create an audience filter for clients with a specific membership type, as well as target their membership term length (new member, first month, first year, etc.)
2 votes -
Personal Notification through APP or via text when I client texts a specific location
I need to receive a personal text alert as an owner admin when a client sends a texts to a specific location. We have 5 + locations. I need to ensure they get a response.
2 votes -
Automated SMS Welcome Message with Contact Card
When a client opts in to receive text messages, automatically send a Welcome SMS that includes a contact card (vCard) so the client can easily save the business’s contact information to their phone.
Description
Upon SMS opt-in, clients would receive a one-time welcome message such as:
“Welcome! Save our contact so you always know it’s us.”This message would include an attached or linked contact card containing:
Business name
Phone number (call + text)
Email address
Physical address
Website
Why This Matters
Improves deliverability: Saved contacts are less likely to be filtered or marked as spam
Builds trust: Clients immediately…
3 votes -
Unread messages should be listed at the top of the message center
All unread messages should automatically be listed at the top. If a marketing message is sent and there are unread messages they get lost in the shuffle.
3 votes -
Mobile Texting Capabilities Needed in Professional App
I communicate with my clients primarily through direct texting on my cellphone. With my current system (Square), when a client texts me, their name appears from the booking, which gives me quick access to our past conversations and appointment history. I can also easily book their next appointment right from the text thread. Having to log in to an iPad or computer just to check and respond to client messages is not practical for my workflow. I’m always on the go and don’t have a receptionist, so being able to manage client communication directly from my phone is essential. Do…
6 votes -
Allow a link within the automatic texting response during off hours
It would be great if we were able to allow links in our automatic texting response during off hours. Prior to BLVD, we used google voice, and we would write something along the lines of "Thanks for reaching out, but the salon is currently closed, if you're looking to book an appointment, you can do so online at www.blvd.com..." This way, it will take the client messaging the salon directly to our booking link. We also included our R+Co affiliate link to generate online product sales as well.
1 vote -
Allow subscribe forms to be embedded on a website
A lot of my patients have been asking me for a subscribe form to subscribe to our marketing. This would also be helpful when I go to events to have people fill out their info and check yes for subscribing to emails and sms.We need to be able to embed a marketing submission form that I can put on my website where if a client fills it out, it saves their information to boulevard so they can subscribe to our marketing.
1 vote -
Allow direct emailing templates from Boulevard platform rather than emailing from gmail
Allow direct emailing templates from Boulevard platform rather than emailing from gmail
1 vote -
Booking Integration with Meta and Google for Ad
We utilize both Google and Meta ads but do not have an easy way to determine if our paid ads are actually working with booked customers. We need an easy way to integrate with Google and Meta to verify this data accurately
5 votes -
text
Ability to text on Boulevard without creating an entire client profile for that phone #
2 votes -
email usage
Would like to easily view email usage as a whole in the platform. Although marketing email usage can be tracked, it would be helpful to see total email usage per month including appointment and transaction related emails
1 vote -
sending an automated text when an appointment has been cancelled or moved
When a client has cancelled their appointment, they should get an email AND a text - the staff should also get text notifications when an appointment is moved from one provider to another, or when an appointment has been moved. I have moved an appointment when a stylist was out sick to another stylist who was in, and they do not get notifications in those cases because the appointment was already booked
2 votes -
Message Inbox
There needs to be a way filter text messages. We have auto messaged turned on for marketing, help fill our books when low, we miss you, etc. these are automated and go out in huge batches. Several times, we miss a clients response because it gets pushed to the bottom, if we could filter the messages this would help a lot as things wouldn't get lost.
1 vote -
Ability to send multiple images with text blasts
When crafting a text marketing blast, it should support sending multiple images
2 votes -
We NEED to have an option to mark the messages as un-read if opened.
There has to be a way to mark messages as un-read if they are opened. We have providers who use messaging to follow up with pts post treatments. If the front desk accidentally opens up the messages the providers arent able to see the original notification that their patient responded. This is happened all the time and needs to get resolved for continuous patient care.
5 votes
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