67 results found
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reminder to book for members
Would like to see a marketing feature that will automatically send members a reminder to book based on the type of membership. Each membership will need to be setup in a way the reminder goes out at different time frames.
4 votes -
Merge Tags in Phrases
Ability to include a Merge Tag in Phrases (ex. Client Name)
2 votes -
custom automated campaigns would be nice
Being able to create an automated campaign to ask for google reviews, etc - would be great.
2 votes -
Make it so that automated messages can be service specific
We use text marketing. We like it. We use the lost client text marketing. That text campaign has to be very generic though because it goes out to any and all clients, regardless of what service they are receiving. We were hoping to have a text campaign that is specifically tied to the service that the patient/client received. Example: The lost client campaign is something along the lines of "we haven't seen you in 90 days, click this link to book an appointment now." A service specific campaign would be: If someone came in for lab testing, they would need…
3 votes -
We use text marketing. We like it. We use the lost client text marketing. That text campaign has to be very generic though because it goes o
We use text marketing. We like it. We use the lost client text marketing. That text campaign has to be very generic though because it goes out to any and all clients, regardless of what service they are receiving. We were hoping to have a text campaign that is specifically tied to the service that the patient/client received. Example: The lost client campaign is something along the lines of "we haven't seen you in 90 days, click this link to book an appoint now." A service specific campaign would be: If someone came in for lab testing, they would need…
3 votes -
Provider-Specific Offer Codes - Restrict discount codes to specific staff members
We'd like the ability to create offer codes that are restricted to specific service providers/barbers, not just services or products. This would allow us to:
• Create promotional codes that only work when booking with specific staff members (like new hires)
• Run targeted marketing campaigns to drive bookings to particular providers
• Offer introductory discounts for new team members without affecting other staff bookings
Currently, offer codes can be restricted by services, audience, dates/times, and locations, but adding provider restrictions would give businesses much more targeted promotional control.3 votes -
Automated SMS Welcome Message with Contact Card
When a client opts in to receive text messages, automatically send a Welcome SMS that includes a contact card (vCard) so the client can easily save the business’s contact information to their phone.
Description
Upon SMS opt-in, clients would receive a one-time welcome message such as:
“Welcome! Save our contact so you always know it’s us.”This message would include an attached or linked contact card containing:
Business name
Phone number (call + text)
Email address
Physical address
Website
Why This Matters
Improves deliverability: Saved contacts are less likely to be filtered or marked as spam
Builds trust: Clients immediately…
1 vote -
Allow for a google map link to be added to text messages
Allow for a google map link to be added to text messages
1 vote -
Unread messages should be listed at the top of the message center
All unread messages should automatically be listed at the top. If a marketing message is sent and there are unread messages they get lost in the shuffle.
1 vote -
Configurable email and SMS times for when automated campaigns and one-time blasts are sent.
Ability to set a specific time for when automated campaign and blast emails and texts are sent out to clients. Ideally, these would be based on location time zones for clients receiving the messages.
1 vote -
Only use the Location Name, not Business Name, in appointment confirmations and reminders
Ability to only include the Location Name in client communications to avoid confusion as to which location they have booked for.
2 votes -
Variable referral program by location
Ability to set up different perks for clients at different locations based on the age of the location/region.
1 vote -
Mobile Message Availability
I think it would be beneficial for companies or providers to have access to messages through the mobile app instead of only on the desktop. That way providers are able to see messages when they are out of the office for rescheduling or conflicts or even confirmations.
1 vote -
There needs to be a way to view only the unread messages
It takes far too long to figure out where the 60+ messages are at in our thread of clients.
We need something in place to help us be able to quickly view only the unread messages.1 vote -
3 votes
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More flexibility in automated campaign audience building and setting specific triggers for when a client enters a list to be marketed to.
Ability to create specific triggers for automated campaigns based on client-level parameters, including voucher count, membership status, package purchases, and service they received.
3 votes -
I would like to be able to edit the content of the text message reminders so that they do not sound so robotic.
The content of text reminders is too robotic, I would like to customize it to our business needs
3 votes -
list the appointment type when texting employees new booking notifications.
the app currently does not list the type of booking when sending text messages to the employee about a new booking, and it should.
2 votes -
OFFER CODES
For the OFFER CODES, can we add a third option under the Audience settings?
There is limited by NEW CLIENT or Limited by MEMBERSHIP STATUS.
Having an option to EXCLUDE new clients would be fantastic, so for the third option I would suggest Not New Clients, as we have a special that automatically is applied for 1st time visits OR if that is not feasible, can we have a setting under promo codes where you can restrict offers to only 1 per client?
Thank you!
2 votes -
Customized post-appointment notifications
Ability to create customized poat-appointment client notifications or edit the ones that are already made. Rating appointments through Boulevard is not as helpful as Google/Yelp reviews and few patients will review a business twice through texts.
1 vote
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