165 results found
-
Message log from Beau should appear as unread message
When Beau takes a call and records the script, it should show up as an unread message so that I know I missed a call and can return it quicker. Right now, I’m having to check the messages tab frequently to see if I’ve missed anything from Beau.
2 votes -
online orders
Product orders in Blvd all reflect under the Sales > Orders field. There is nothing to denote online orders from point of sale. We have patients reaching out to inquire about their online orders for skincare products, but I have no notification/indication that an order was placed! I also would like to champion for an option to notify via business email for anytime an order is placed. These are important for quality customer experience AND for tracking purposes
3 votes -
Upcoming Membership renewal notifications
The system should automatically send out a notice to clients that their membership is coming up for renewal, the date they will be billed and that they must cancel prior to the renewal date if they no longer want the membership
2 votes -
all in one lead integration & messaging platform
I'd like to see the ability to manage all communications & leads from one platform. Text messages, instagram messages, facebook messages, webchat, missed calls, etc. Something similar to Podium. Podium basically copied your EMR and is now marketing a comprehensive all in one solution. They are actively poaching BLVD clients and are having lots of success.
Furthermore, if BLVD also integrated reports into this all in one communication/lead platform, BLVD would have a huge leg up on all like kind systems. Being able to determine lead sources, conversion rates, cost per click etc would be extremely beneficial especially as an…
2 votes -
More Marketing Options for Targeting and Reporting
I would like more insight into my marketing programs. For example, I would like to see which patients click on the emails, unsubscribed, etc.
I would also like the ability to resend an email to users that didn't open the previous email.
3 votes -
Drip campaigns
I would like to be able to create drip campaigns to follow up with consultations that didn't book, patients who put a service into their cart but didn't follow through with booking, and patient's who may need additional services
4 votes -
NOTIFICATIONS - Client Texts
Notifications that pop up in your desktop/ apple device that is logged into the app when a client sends a text message
2 votes -
filter blast campaigns
customer wants to be able to search and filter through blast campaigns without scrolling through pages upon pages
2 votes -
Ability to schedule client follow-up text message
Teams currently have to track any follow ups that may be needed outside of BLVD. This would be for post treatment check-ins, pause lifts, or other relevant client follow up they have to do. (Mindbody has contact logs)
13 votes -
App: Should support messaging.
Clients are messaging and I don't see it until I'm in the office. There should be a tab to support that platform within the app.
3 votes -
Enable searching clients in messages.
Enable searching clients in messages.
3 votes -
phrases - connected fields
Phrases should be able to pull some client information for direct messaging to enhance the client experience.
Example:
Hi {{client_first}}, we wanted to personally check in after your visit yesterday.
4 votes -
Add notification settings for business texts in the app
seeing texts in the app is amazing!
I would like to have the option to turn on notifications for texts within the app. This would help me catch important conversations when I am away from the computer without having to log in and look for them.
Bonus points if there are schedule options for the notifications, but I can manage them with do not disturb options if not!
2 votes -
Smaller Client Texting Window
When messaging guests, the small text box is no longer available. You now must open the guest’s full profile, which covers the entire page. This makes it harder to multitask at the front desk, since you have to close the profile to check the calendar, book or check out another guest, or handle an interruption. The smaller, minimizable text box was much more practical.
1 vote -
More Information and Insights for Text Messages and Emails
We need the ability to see more insights for our Text Message and Email Campaigns. I would like to know number of Opens, Clicks, etc and be able to drill down on each. For instance what part of the email was click, if there were unsubscribes or bounces, who unsubscribed, who bounced etc. Because of the ability to segment each list BLVD could be a powerful tool, but I find myself continuing to use other marketing platforms as BLVD is lacking the insights I need.
2 votes -
Allow filtering client lists by former service providers
When creating marketing lists, it would be helpful to include inactive/former employees as filter options. This would allow us to identify and target clients who previously saw a provider who left the business and communicate who they can book with that would be similar to their preference. This functionality would support client retention and more targeted marketing efforts.
2 votes -
Create scheduled reminders to a specific group of tagged clients
Create an option in automated reminders to a specific group of tagged clients. For example, our clients who are doing HRT will be reminded in 6 months to get bloodwork done.
4 votes -
notification sound for new text
`notification sound for new text message to alert the staff/receptionist and be able to answer text in a timely manner.
7 votes -
Response to auto message in open messages
Can a response to an auto message become an open message so it can be seen immediately rather than checking Closed messages throughout the day?
1 vote -
Client Messaging Management - organize convos, push notifications for new messages
LET US KNOW A CLIENT MESSAGED US! We dont know when a client responds unless we check manually every 30 minutes. Push notifications or some sort of alert is much needed. Relevant conversations get pushed down when text blasts or appointment reminders are sent, we have to dig deep to find messages. Allow us to search by client name to find previous messages that are unread or need updating. The tool is helpful but not being used nearly to the capacity in which we all need
1 vote
- Don't see your idea?