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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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144 results found

  1. Remove the gift card limit. Allow the practice to set their own amount. Thank you!

    1 vote

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  2. I have a client wanting to purchase a $1500 GC and had to break it up into 3 transactions. Super annoying

    1 vote

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  3. Currently, if a memberships terms change in settings, this only goes into effect for new enrollments going forward. Existing members do not see any change, and their existing agreement is still active. If they should be agreeing to the new terms, the existing membership must be cancelled and then resold. This is not scalable, so it would be helpful to indicate that everyone associated with a membership must agree to the updated terms.

    1 vote

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  4. Be able to utilize voucher for products tied to services. We have our neurotoxin appointment that has 3 options for add ons with the product of "botox" "dysport" or "xeomin" tied to each add on service. We would love to be able to have clients bank units on their account, but currently are unable as the voucher is only good for the whole appointment and not for the individual product (ex: 42u botox)

    1 vote

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  5. I have patients who originally bought product credits but then will change their minds and want to change it into account credit towards another service. as of right now, there's no way to transfer or change the credit. you have to create an appointment, check out the products, and then create a new product credit.

    it'd be much easier to change it directly into account credit.

    2 votes

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  6. Option to pre-sell services or individual vouchers for clients to use at a future date.

    1 vote

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  7. For a multi-department business, many clients are annoyed when they're forced to interact with the iPad during checkout, while it's essential to have others review their services.

    Clients should not be required to hit "Continue" after reviewing their order. There's already a separate option "Prompt client to confirm total" that we would turn on if we needed the confirmation.

    1 vote

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  8. 1 vote

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  9. When using Groupon or other services where customers are not paying US directly, the only way to TAG that (mark this as a groupon pmt, for example) is to create a 'product purchase' for '$0.01' = since we do not enter (or know) the actual REAL total amount we are ultimately getting... (this applies to several third party partners that take a commission on a sliding scale)

    Can you please make the "Other Payment" option available EVEN when the total is $0.00??

    This would GREATLY improve our Reporting options!!

    1 vote

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  10. Itemized receipts give our clients piece of mind while maintaining business transparency.

    1 vote

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  11. I would like there to be an option for the client to add gratuities onto their purchase of a package of membership, making there no need for any transaction at the end of their appt.

    1 vote

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  12. When a client pays for a membership with another payment method besides a debit or credit card, it would be nice to have a prompt appear to collect a card on file and record the client consenting to storing the card for the membership's renewals in the future.

    2 votes

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  13. When splitting payments, particularly when using the "Other" payment option, it would be helpful if the system only displayed the amount currently being charged to the card at the time of client approval, rather than the full original total.

    Currently, when discounts or alternate payments are entered under "Other," the original total still appears upfront. This often confuses patients, as they don’t immediately see the applied discounts or partial payments, leading to concerns and requiring additional explanation.

    It would improve the client experience if the interface reflected only the actual amount being charged at each step, with the full breakdown…

    2 votes

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  14. We would like to able to set monthly memberships to show as account credit for each client, but there is no way to set what that account credit is to be used for. We don't want every service to be able to use the credit accrued from memberships.

    1 vote

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  15. Would like to be able to sell something to patients outside of an appointment. Can you somehow disconnect the idea that all forms, invoices, etc must be connected to an appointment? It would be more beneficial and business friendly if we were allowed to truly function in the capacity any back office would. Not all services or items that need to be completed are always in relation to an appointment when it comes to primary care which is the way the majority of weight management operates.

    1 vote

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  16. I want to be able to apply a percentage of daily credit card sales to a separate business checking account. This should be managed under the bank account details under the account info section.

    2 votes

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  17. 2 votes

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  18. With the recent update we've lost the capability to intuitively see a clients negative balance on their profile. We would utilize this function quite a bit in order to track/ or keep a running tab for our guests whether that was for cancellation fees or a payment plan.

    It would also be nice to be able to see the total negative balance at checkout.

    1 vote

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  19. when products are deactivated in your system, make it impossible to sell

    1 vote

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  20. Ability to block gift cards from being used to pay for tips at checkout, and instead prompting the client to use a different payment method.

    1 vote

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