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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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182 results found

  1. Fragrance specialist should not be lumped under "Beauty Stylists". It's a misnomer and causes confusion!

    1 vote

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  2. Allow the Stylist the opportunity to review the details of a self-booked appointment BEFORE the appt. is automatically CONFIRMED and communication sent to the customer!

    1 vote

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  3. We need the ability to charge a booking fee/service deposit NOT just online but in person booking and over the phone appointment bookings.

    1 vote

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  4. I’d like the ability to add a client’s credit card information in the Professional app, similar to the Wallet tab on the dashboard. Since I’m not always at the front desk or the front desk is busy checking a client out, having this feature in the app would enable me to streamline appointment booking.

    1 vote

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  5. Allowing individual stylists to see only the clients on their waiting list and not the salon as a whole, would allow them to focus on getting those clients scheduled. It also allows them to retain clients as well as opportunity to add to their book.

    1 vote

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  6. I would love if my clients could schedule directly from the client portal. I think this would make the client portal experience better.

    2 votes

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  7. Please allow businesses to personalize their own appointment confirmation emails to include any information that needs to be added for the most successful outcome that is unique to their practice needs.

    2 votes

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  8. Can we please include the name of the service booked and the location in the text notifications sent to providers? Since we have multiple locations and providers work across different sites, this would be extremely helpful. Additionally, can admin be texted as well about all appointments being booked as well?

    1 vote

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  9. I'd like to be able to add two service providers to one singular service when applicable. This will be incredibly useful when we have one main stylist and one assistant stylist working on the same client on the same service. Our Main stylists will rotate across various clients while our assistant stylists will do various tasks in each service (shampoo, blow dry..etc).

    Currently, we're unable to do this, which directly affects the assistant stylist's schedule. They are unable to see what is on their calendar for each day if they're not assigned to a service.

    If I create a second…

    1 vote

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  10. Be able to color code the resources (by time) so that it matches the providers scheudles... MUCH easier to eyeball the schedule/room availability!

    3 votes

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  11. We offer services that require the artist time to set up BEFORE hands on time with their guest. Having a "Setup Time" or "Pre-service Transition Time" option would be especially helpful and necessary.
    There is the option for "Transition Time" which adds time after the service is completed but does not allow set up time. Both are a great and necessary option!

    1 vote

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  12. Would love to have more appointment color options.

    1 vote

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  13. We should be able to see when someone is booking an appointment online in real time so that we don't potentially book over top of it.

    2 votes

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  14. Please make a log on appointments that show WHO left a note, and WHEN it was left. (not client profile notes- specific appointment notes)

    1 vote

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  15. virtual appointment capability hippa compliant

    1 vote

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  16. 1 vote

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  17. Stylist are overbooking and abusing time for services (especially color) and then on check out sometimes have 30-45 minutes remaining, the system doesn't shrink up the appointment on check out to reflect the waste of time over scheduling and it is not recorded in the utilization reports because it still holds the block making it look like they were working. The Booker system had that feature. Way better for making poor use of time a visual reality.

    2 votes

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  18. If a particular service requires a consult, first, do not allow booking a service (ie: laser hair removal) if the client has yet to have a consultation (which our practice requires a consultation prior to getting treated.

    Or...create a setting which would allow existing clients to receive certain services and book them on-line while preventing new clients from booking certain services on-line (because they might need a consultation, first OR the service may not be the right thing for that client and they would only know this if they had a consultation).

    1 vote

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  19. Botox only on Wednesdays or First Friday or ...
    Special Event Services only able to be booked for specific date of said event.
    Without having to set up seperate resources and schedule them accordingly. When you have a ton of resources already for all of your rooms and specific equipment, having to create resources just for a specific and occasionally used services it's clunky and cubersome

    1 vote

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  20. Cancellation Charges for specific problem clients only. Not all of our client base.

    1 vote

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