354 results found
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group more than one product per service
group more than one product per service. right now only one product can be linked to a service to be deducted from inventory. at my practice, we use multiple high ticket items for one service, it would be nice to be able to link more items to a service
3 votes -
Late Patients - Automated Courtesy message
Settting for automated messages to patients as soon as the grace period of 10 minutes hit
9 votes -
Can the internal appointment note be visible/pop up by simply scrolling over the appointment?
This will be more efficient and less clicking through for the staff.
34 votes -
Reschedule Group Appointments by Toggling Them Together to the New Date
I wish we could grab all the individual appointments in a group, then reschedule them together (rather than going back & forth/one by one).
3 votes -
Stop resources auto-selecting on Dashboard Calendar refresh/appt changes
Every time I refresh the Dashboard Calendar or make any appointment changes, all resource calendars automatically reappear and get selected. This is really frustrating because we don’t use the resources calendar at all, it’s irrelevant because we can see what resources are being used in the staff calendar, and there’s no reason for them to show up. Please add a setting so resources do not auto-select or auto-display after refresh or appointment edits.
7 votes -
Providers getting a notifications that their appointments got rescheduled. Clients get this but not providers
Providers getting a notification that their appointments got rescheduled. Clients get this but not providers dont.
25 votes -
Having the ability to drag the bottom of appointments to shorten/lengthen them.
Having to go in and edit appointments during check out is really inefficient. Id love to be able to drag the bottom of the appointment up or down to save time.
4 votes -
Daily option for time block
On the time block you can repeat it but there is not an option for daily
10 votes -
3 votes
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express booking and secured credit card link
our former booking platform had an Express Booking option. New client would call in, we would get their name and number and book the service with service provider and then while still on the phone we selected "Express book" we would say "did you see that text come through?" OK perfect. Just finish filling that out in the next 10 min and your booking will be confirmed and all set. It is time sensitive so make sure you fill it out completely as soon as we get off the phone. They input the rest (Email cc, correct spelling of their…
17 votes -
Resource Double Book Alert
Alert if trying to book an appointment when a resource is already booked at that time. Ex, we only have one SkinPen and it is already in use, alert our front desk if they are trying to double book that device.
12 votes -
Staff Notifications for Rescheduled Appointments
Service Providers should receive text notifications that their clients have rescheduled or that front desk has rescheduled a client. They do not receive anything except new bookings and cancellations.
3 votes -
Quickly determined if theres a credit card on file
Quickly show whether a credit card is on file in the Professional App without having to open checkout. Making this visible at a glance would help staff identify unsecured appointments and reduce no-shows.
1 vote -
mobile
Could you make the dashboard more user-friendly on mobile devices? For example, the touch sensitivity is very high, and scrolling across the page often causes appointments to drag unintentionally. Additionally, the dashboard on Android does not allow moving clients from Confirmed to Active—only to Arrived. Having the ability to move clients through all statuses (Confirmed → Arrived → Active) on mobile would greatly improve usability.
9 votes -
Prioritize assigning certain services first to certain providers
This would give businesses the ability to prioritize scheduling specific services with certain providers to maximize their licensure capacities. Example: Blood draw service is assigned to a phlebotomist first, nurse second, doctor last. All dictated by staff availability.
2 votes -
Ability to charge an appointment cancellation fee without it counting towards 'Appointment Count' in Reports.
When using the default appointment cancellation flow, and cancelling an appointment, the appointment still counts in the total Appointment Count metric and commission is still earned for the service that was not performed, if the cancellation discount is not 100% or is charged as a dollar amount. This causes commission to be paid out, despite the provider assigned the appointment not performing the service, potentially losing the business money.
17 votes -
Including Date On appointment ticket
Please include appointment date on the "appointment ticket" print out for easy references.
2 votes -
double booking pop up
Prevent Double Booking
Prevent admin from double booking room, and or device with an alert. Mistakes happen especially when you have several rooms and busy.3 votes -
make certain services bookable on certain days
On other platforms you can assign services to be booked on specific days, aka Tuesday I only take colors & no haircuts. A way to select services for certain days and not others in one schedule.
5 votes -
Allow staff to limit how many services per day or how many active hours per day
I’d love to see an option that allows each therapist to set a maximum daily workload, either by number of clients or by total active treatment hours.
For example, a therapist could choose:
• Maximum 4 clients per day
• Maximum 6 hours of hands-on treatment time per day
• Or both, whichever limit is reached firstThis would be especially helpful for massage therapists because the number of appointments alone doesn’t always reflect the physical workload. Four 90-minute massages are very different from four 30-minute appointments.
Ideally, once a therapist reaches their daily client or treatment-hour limit, the scheduling…
2 votes
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