234 results found
-
calander view options
On the calander it would be nice to have a color change of the appointment when someone checks in.
A color coding option for appointment types
capibility to group appointments
capibility to assign staff ( resource - Room) that automatically assigns the appointment to thier room
adding a shared card option in client profiles for clients booking and paying for another clients visit.
3 votes -
We would LOVE Expiring Blocks
We often put temporary blocks on the books with a date indicated to let our reception team know when that block should be released. For example: "Block for Jones wedding (EOD Jan 20)"
Obviously that is an imperfect method because it requires manual review by our reception team.
It would be ideal if we could set the block to expire automatically on a day of our choosing-- with whoever created it getting a notification in the process.
3 votes -
Block off time slots that do not have enough time available to be booked
Block off time slots that do not have enough time available to be booked for the selected service, to avoid appointments overlapping or not having enough time to complete the service
2 votes -
Preferred provider
When a client books a service online and requests a certain provider, it should give you the option to always default to that provider. This way is a client calls in to book and for some reason the front desk didnt ask which provider, they don't have to search forever to find who their normal provider it. Same goes if someone had a terrible experience. The client or staff should be able to block a provider to ensure they are never accidentally booked with them.
1 vote -
Customizable appointment cancellation reasons
The ability to set custom reasons for appointment cancellations. This is to help differentiate between true cancellations where the client does not rebook or move their appointment to another location. Additionally, these reasons should be available in reporting to allow the business to accurately report on the reasons they are seeing cancelled appointments.
2 votes -
Resource color should match Staff color
It would be ideal if the Resource Color on the calendar view would match the Staff color for consistency in the calendar.
2 votes -
Alert when appointment limit is reached
We need a way to know when a client's appointment limit has been reached. Some clients receive 20 appointments covered by insurance (after meeting their deductible) and there are too many to keep track of manually. The last thing a client wants to hear is that they now owe payment because they unknowingly attended appointments that were no longer covered.
1 vote -
Group booking should have the option to only show appointments that are available at the same time.
Most clients do not realize when they are given a staggered time. Even when they do realize, they're unhappy that they were shown a specific time that isn't available for both appointments.
"Group Booking" is understood by 99.9% off people as a group of people coming together, not a group of people waiting in the lobby for 3 hours while the other people in the group receive a service.
2 votes -
1 vote
-
Numbing time
Allow for a block of time to naturally pop up for certain appointments that allows for pre-procedure numbing for a med spa.
1 vote -
Have a way of logging client reschedules, especially within 24 hrs.
we charge half the service price for clients cancelling or rescheduling within 24 hrs. so it would help if there was a way to view if the client rescheduled in the 24 hrs of their originally scheduled appointment.
2 votes -
Automated, custom message sent to No Show/Late Cancel clients
Ability to automatically trigger a customized email and/or text message to clients when they late cancel or no show to their appointment to reiterate the cancellation policy and inform them how to properly communicate last minute missed appointments to the business.
2 votes -
Ability to suppress an email notification to the client when a package of vouchers is applied to their client profile.
This access would allow the business to load a free package or other items onto a client profile via an online sale, without triggering a notification to the client.
1 vote -
reoccuring appointments need to be able to be adjusted to accomodate a booking for the third saturday or fourth friday
Make it where we can book reoccuring appointments on every third thursday of the month for example not just every four weeks.
1 vote -
Display package and/or membership information on the appointment card in Front Desk and Calendar view
Being able to quickly reference what membership or package a client has, as well as the number of unused vouchers they have from the high level would save clicks and alert the front desk of any actions they may need to take with the client (eg. selling a new package, setting next appointment date based on new voucher generating).
1 vote -
Add a button we can check off that would add all cancelled and rescheduled appointments for today as ghost appointments so that we can under
Add a button we can select that will show all cancelled and rescheduled appointments on the day we are on's calendar view so that we can understand openings better and track to make sure clients that cancelled all are rescheduled
1 vote -
Open provider schedule for single service when needed
Desired state: NEED to open booking for telehealth ONLY on certain days. Current State: open provider schedule allows all booking to be selected.
2 votes -
2 votes
-
Resource calendar able to integrate with Google Calendar
It would be nice for a Resource Schedule on BLVD to be able to integrate with a google calendar, like staff calendars can. Many marketing applications are able to use the google calendar integration for staff, but it would be critical to have the resource calendar built in the integration, as well, to prevent double books on a device.
2 votes -
Apply Offer Codes at time of booking
It would be nice if we could add the offer code at time of booking. Apparently this happens for online purchases with promo codes, but not in-house. In-house it can only be added at checkout which means we need to create a cheat sheet of codes so they can add to notes to remember to apply it at the appointment day, leaving a lot of room for staff mistakes.
1 vote
- Don't see your idea?