168 results found
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Client Completed Booking
If a client is calling to make an appointment, let's input their phone number (or email) and first name. The system can then send them a text (or email) to input their card, agree to cancellation policy, etc, and only then will their appointment get put on the calendar.
3 votes -
Client portal: show complete purchase history
Clients should be able to see a breakdown of their purchases in client portal
3 votes -
Client Portal Needs Updated
We need to give patients more options of seeing results on their patient portal such as being able to review their labs.
2 votes -
Customer credit visibility
Customers should be able to see how many available credits they have in their account when they log in to view their profile online. Customers are constantly calling to ask us how much they have.
1 vote -
Option for a text reminder at 4 days out
Allow a setting to send reminder texts at the 4 days out from appointment, Not just an email option . Not all clients read their emails.
1 vote -
1 vote
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Give us ability to amend the way the memberships are alphabetized online or reoganize the online schedule.
Give us ability to amend the way the memberships are alphabetized online or reorganize the online schedule the way we can with our online service menu.
1 vote -
Automatic email reminder when memberships pauses are ending
Can clients receive an automatic email reminder when memberships pauses are ending and have it include the date of their next bill.
1 vote -
Would love for patients to be able to see how many packages they have left on their account profile!
Would love for patients to be able to see how many packages they have left on their account. They are not able to see this on their end and have to either call our clinic or ask at their appointment. They can see their packages online just not how many are left/redeemed.
2 votes -
Clients to be able to pay in full when scheduling online
Clients can pay in full when scheduling appointments online
2 votes -
adding a followup text with the products used during the service, so the guest can purchase from salons online store
Other systems send out product used list to guest after the visit so they know what was used and are able to purchase said product.
2 votes -
change day of message verbiage
Since we have our cancellation policy set to 24hrs before any penalties, clients recieve the following message the day-of: "Free cancellation or modification before Mon, Nov 3, 2025 at 5:00pm CST. After that, changes will result in a charge of 50% of your appointment total."
The above statement does not account for the fact that it is already the day of the appointment. Thus, it confuses the clients as the deadline date to cancel and/or modify their appointment has already passed. This could be rectified in one of two ways:
- Change the base verbiage to "Any modification or cancellation at…
1 vote -
Client portal membership cancellation rescue options
Being able to implement specific retention efforts when a client would like to schedule a cancellation. For example, offers such as a free extra vouchers, a discount off their membership for 1+ months, etc.
2 votes -
Online booking: Show dates and times first, then pick a stylist
want to show more options to clients based on appointment slot instead of a provider's availability
2 votes -
Clear display of appointment date in booking confirmation email
I had a client ask if it were possible to display the date of the booked appointment at the beginning of the subject line in the email confirmation. Otherwise, it looks like a bunch of the same emails at a glance when booking multiple appointments at a time. This would help the client see their appointment dates quickly, without having to click on a bunch of different emails.
2 votes -
Change wording to a rescheduled appt text to indicate it's a change to an appointment
Currently, a change to an appointment will send to the client with the exact same verbiage as an initial booking. This causes confusion for clients who may mistakenly think a duplicate appt was made in error (before they click through into the client portal details).
Slightly changing verbiage to indicate that a date/time has moved rather than a brand new appt text would help differentiate which is a new appt and which is a change.2 votes -
Make Modifiers Assignable to Staff
In order to utilize the modifiers we need to be able to select which staff are able to do which modifier.
2 votes -
Review for the products
We would like to add the options to send our clients the notifications to rate not just a services , but our products as well , and if its possible for that clients, who had experienced it more then 1 month from date of purchase
2 votes -
Clients need to be able to access their account credits when they book a service online that requires a deposit.
Clients need to be able to access their account credits when they book a service online that requires a deposit.
1 vote -
Businesses should have greater flexibility in setting parameters that limit, allow, or disable clients from canceling or modifying appointme
Businesses should have greater flexibility in setting parameters that limit, allow, or disable clients from canceling or modifying appointments online. Increased control over these settings helps reduce last-minute changes and cancellations, protecting daily operations and revenue.
1 vote
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