292 results found
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CHAT BUBBLES
NEED to be able to see when another admin is typing or already responding to a client. Thank you! :)
1 vote -
PPU-based packages for online purchase
We are unable to create and sell PPU based packages online. We want to do fixed units for botox at a set price and the units be tracked under credit. We can't do this at the moment
1 vote -
unconfirmed appointments until an intake form is submitted
As a private studio owner with a strict vetting and intake process, I need the ability to keep new client appointments in an unconfirmed/pending status until a required intake form has been submitted.
Currently, clients receive a confirmed booking notification immediately upon scheduling, which removes any urgency to complete required intake forms. This creates significant operational issues including last minute cancellations, wasted appointment slots, and policy violations.
What I am requesting:
-New client appointments remain in a pending status until intake form is completed
-Client receives a pending notification stating their appointment is not confirmed until the form is submitted…4 votes -
be able to use account credits to pay for a membership monthly
some clients have two memberships, one where they specifically accrue account credit. They'd like to use that account credit to pay for their other membership, monthly
1 vote -
More all-in-one functionality, including lead generation, to reduce reliance on multiple systems
This included lead management, patient follow,ups, etc. It is crucial for our business and would eliminate the cost of multiple softwares
4 votes -
when a client books online and pays a deposit that account credit should automatically show up when checking out
when a client books online and pays a deposit that account credit should automatically show up when checking out
4 votes -
Display Ratings Directly on Business Website
Positive reviews (4 stars and up) should automatically be published on the business website for prospective clients to see. Ratings and reviews are critical for small businesses. Booker (who we were previously with) had this as a widget for the website and we had THOUSANDS of reviews. This is imperative for small local businesses trying to scale and get referrals!
1 vote -
deposit links for clients that stylist book in house
There should be a deposit link or option sent to clients who are considered " walk ins" that are scheduled for a later time or date to ensure the stylist is compensated if they're a no show or just to solidify the appointment
5 votes -
It's essential that we can customize booking priority when "first available" is selected ourselves. The fact that there's no way for indiviu
It's essential that we can customize booking priority when "first available" is selected by clients. The fact that there's no way for individual salons to pick which priority order their stylists are listed in is so frustrating for us as it's important to our stylists that we manage this properly. PLEASE FIX THIS!
5 votes -
Adjust scheduling rules (AKA online booking rules) per service and per staff member
Each service and each staff member should be able to have their own set of scheduling rules applied to it. For example, only having certain services be available to book online for same-day appointments, or only certain staff members. Should be able to change how far in advance someone can book online for each service and for each staff member.
1 vote -
Beau messaging lead board
It would be helpful to have a live "lead" board of sorts to organize Beau messages. I want to be able to see what messages have been read, and what messages still need staff follow through to either create an appointment, or contact the client back. A giant list of messages is confusing. Especially when you have call forwarding enabled, because all calls look like they are coming from the exact same number.
1 vote -
Not have Beau assume who is calling
I have call forwarding set up to be using Beau. However, Beau assumes that every person who is calling, is calling from my advertised salon number (8012553223). And whenever a caller tries to correct Beau and give the correct name and cell number, Beau says it can't do it and needs to transfer to a human team member. Well that doesn't work especially when I have Beau set to just answer calls after hours. I have not been impressed with Beau's capabilities yet. Beau needs to capture the correct contact information before anything else happens so that the text messages…
1 vote -
Next Available displays ONE time, show more available times
when clients click "next available" they are show ONE appointment time , please add an addition "show more times" for them to continue finding a time if that one offered time doesnt work for them
1 vote -
Double Booking should work for online AND internal appointments that booked
Any appointments that are made directly on the calendar currently the system automatically overrides any double booking rules that may have been in place. This is completely insane that the double booking resource only works for online appointments booked as most practices book appointments over the phone as well as accept online bookings so it would only make complete sense that online and internal booked appointments can both be attached to the same service resource especially when there is only 1 machine.
3 votes -
Create a Seniority option for Precision Scheduling
Precision Scheduling lacks the option to distribute clients by seniority when "First Available" is selected. This is super unfortunate since I feel like most salons and spas operate that way. It's becoming a serious issue with my senior estheticians when all of the new bookings are going to my newer estheticians even when they have the availability. I've adjusted the Precision Scheduling to distribute clients evenly but this is a HUGE PROBLEM that I hope can be fixed ASAP!
4 votes -
Customizable confirmation and reminder emails/texts
This would allow businesses to edit the copy and structure of the confirmation and reminder emails and text messages sent to clients when they book an appointment.
Example: If clients are booking a virtual consult or a telehealth appointment, this would give them the ability to remove the physical location of the spa or clinic where the appointment is booked from the transactional notifications.
1 vote -
Add a set up time to facial appointments so clients don't show up until after we're done setting up
Add a set up time to facials so clients don't show up until we're done setting up and we don't have to ask them to come in later. This allows the client to book 10 minutes later than is available and add in an automatic set up time.
1 vote -
We need the ability for Beau to auto transfer for same day appointments
For example, clients can only book four hours out, but sometimes there is availability within those four hours. The ability for Beau to auto-transfer whenever a client is requesting a same-day appointment would be great instead of sending a client a link that isn't going to show anything available.
1 vote -
Customer Update Payment Method
Customers email us frequently because they cannot join a waitlist because they cannot update their payment method. Customers should be able to easily update their payment method as it is needed in the booking flow so that they do not exit the booking process out of frustration.
6 votes -
Appointment availability upfront and center
I strongly recommend making appointment availability one of the first steps in the self-booking process. Clients currently have to enter personal information before they can view the schedule, which creates unnecessary friction and discourages them from booking. Allowing clients to select an appointment time upfront would create a more seamless and user-friendly booking experience.
1 vote
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