259 results found
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call log
Would like a detailed call history like on weave. On weave we are able to see who has called us with time & date, which employee picked up the call, if employee attempted to call patient with time & date even if pt picked up the call how long it lasted, etc. We are also able to roll over our phones with weave. We can create a voicemail that will play when we roll over phones like during events when it's busy we don't do phones.
4 votes -
3 votes
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Customer Update Payment Method
Customers email us frequently because they cannot join a waitlist because they cannot update their payment method. Customers should be able to easily update their payment method as it is needed in the booking flow so that they do not exit the booking process out of frustration.
5 votes -
online booking exact dollar amounts instead of percentages.
online booking exact dollar amounts instead of percentages. When we set up online booking deposits, we can only do a percentage. Our business charges exact dollar amounts like $77, $99, etc.
Can we get a feature, where we can do percentage deposit or an exact deposit amount?
15 votes -
Client Reviews
Allow the reviews from clients to be pushed for other platforms, such as Google
15 votes -
Group Booking
Group booking - instead of going back to the cart to "add more" the system should stop and alert them to select another appointment for the second person before moving to the next step. Currently it allows them to bypass it and go right to the calendar. We have so many guest that are confused on how to book groups or they think they booked their party when really, they only booked one person, leaving the front desk to call them. Also, group bookings should be separated from Individual booking and its own entity. We've also had people book groups…
7 votes -
Tentatively Block Schedule When Admin is Booking, so Online Clients Cannot Steal the Spot
Tentatively Block Schedule When Admin is Booking, so Online Clients Cannot Steal the Spot.
When I am speaking to a client via phone, an online booking client can steal the spot/I have to regroup with client via phone.
1 vote -
ALERT CLIENTS WHEN CREDITS WILL EXPIRE
We need to be able to have clients view when their credits/vouchers expire on their end and possibly if they can receive an email/text 30 days in advance when it is going to expire. We have 6 or 12 month exp periods and that is a LONG time. I think it is also inconvenient to have the client put it in their calendar too themselves when our system should automatically notify them.
1 vote -
Create a Seniority option for Precision Scheduling
Precision Scheduling lacks the option to distribute clients by seniority when "First Available" is selected. This is super unfortunate since I feel like most salons and spas operate that way. It's becoming a serious issue with my senior estheticians when all of the new bookings are going to my newer estheticians even when they have the availability. I've adjusted the Precision Scheduling to distribute clients evenly but this is a HUGE PROBLEM that I hope can be fixed ASAP!
3 votes -
Self-booking overlay image not be so dark
The image displayed in the self-booking overlay is extremely dark and there are no options for cropping when uploading to ensure it's centered on the part you would like displayed. Please add more options for this image.
10 votes -
Search Functionality during Booking an Appointment
We have a lot of services so it would be great if the client can search for the service instead of having to find it one by one. Especially if they want more than one service in different categories. It's very important for a seamless client experience.
3 votes -
Add a missed call text back feature
Have an automatic SMS that goes out when a clients phone call is missed along with where they can book or offer to text back to ask a question.
1 vote -
Please Upgrade the Booking Widget
Look at Mangomint's booking widget. It is way better than Boulevards. I have been with you for 3.5 years and you have not upgraded it once. I have had many clients tell me that I should look for a new booking system because they gave up trying to book something on it. Please. If it doesn't happen soon, I am switching to Mangomint.
4 votes -
Direct Category Booking Links for Clients
I think it would be super helpful if Boulevard had direct shareable links for booking categories/services.
For example, instead of only sharing the main booking site link and having clients click through each category themselves, it would be amazing if we could directly send a client to a specific category like facials, laser hair removal, injectables, etc. especially through email or SMS.
I think it would make the booking experience much smoother and quicker for clients looking for specific services. Just wanted to share the idea in case it’s something your team may consider in the future!
2 votes -
Adding a prominent "Return to Business Website" button or link within the booking flow.
Currently, when a client clicks "Book Now" on a business's website, they're taken to the separate Boulevard booking page. Once they're there, it's not easy to get back to the business's website if they want to browse services, read about staff, check policies, purchase products, or find other information. This creates a disconnected experience.
It would be great if Boulevard could offer an option for businesses to keep the booking experience more integrated with their website. Some ideas include:
Opening the booking page in a new tab so the business website stays open.
Adding a prominent "Return to Business Website"…1 vote -
patients want to see what they have had done previously on their account
I have had several patients request to see what they have had done previously on their account.
1 vote -
custom lead times per location
Currently, the scheduling rule that allows clients to book late minute appointments are set at the brand level. Business would like the ability to set this per location since some locations want to allow clients to book up to 1 hour before appt time and another location at least 24 hours before the appt time.
4 votes -
1 vote
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Gift Card
Increase the value of gift card maximum, and allow for multiple gift cards to be purchased in one online session with the option to send to multiple individuals.
2 votes -
Automate booking for the waitlist
Have BLVD email or text automate links of openings to people on the waitlist to book, so we do not have to manually reach out each person on our waitlist.
3 votes
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